ComplaintsforBetter Living Brands LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought some ground beef at a Vons. I NEVER buy any kind of meats from stores. But this time I HAD to. And when I was making the burger patties, I kept having to take out pieces of bone from the meat. I was scared to even cook them and feed my family with them. I spent close to 15$ for the pack. I had to throw it away.Business response
08/12/2024
Hello *******************************:
Thank you for bringing this to our attention. We apologize that our Signature Farms 73% Lean Ground Beef fell short of your expectations.
To track the item and best address the situation, please provide us with as much of the following information as you can:
Expiration/Best By/Sell by date:
Time stamp:
Any other letters or numbers you may find stamped or embossed on the package:
In the meantime, We have forwarded your comments to our ***************** staff for review, in effort to prevent a recurrence and have applied a $15.00 credit to your loyalty account. The credit will be available in 30 minutes but can take up to 24 hours to load. All standard exclusions apply. Excludes Beer, Wine, Spirits, Fluid items in the refrigerated section (including Fluid Dairy and Dairy substitutes), tobacco, fuel, Gift Cards, and Gift Certificates. Please be advised anyone who has access to the account can redeem the $15.00 credit at the time of checkout.
If you are experiencing any other issues or have any questions, please do not hesitate to reply to this email, chat, or call us at **************.
Thank you.
Aryssa
Customer Support Center
Case ID: ********Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the tri tip beef patties from alberston and after cooking they were almost inedible. The flavoring is horrible along with the texture. They did not shrink when they were cooked making me believe they are just full of filler. Felt sick after eating just part of a burger.Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am concerned about the very temporary blue dye used on the plastic bags for your "O" brand organic carrots rubbing off on the carrots. I do note that it rubs off only on the outside of the bag, but fear there still could be transfer to the contents.Business response
07/08/2024
Hello *************************:
Thank you for taking the time to reach out.
At your earliest convenience, please provide us with the product information, such as the *** and lot number. You're more than welcome to send us photos of any numbers or codes on the packaging, so you don't have to type them out.
Once we get that information, we can better assist you.
Thank you,
Aryssa
Customer Support Center
Case ID: ********Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a Tupperware container at ******* a few months ago. Its the 24 cups AmericanMaid P-***** and within a few weeks the lid started to tear apart. Id like to get a replacement lid only. Not the bottom part which is perfectly intact. I cant remember what I paid for it but maybe $12-$15 dollars. Please let me know how I can get a new lid. I dont want the bottom because I have to extra space and Id hate to have to throw away a perfectly good Tupperware bottom.Business response
05/29/2024
Hello ***********************************,
We're so sorry to see what happened to the lid - Thank you for taking the time to reach out to us.
Our Store Director has attempted to reach you twice and left you a voicemail in order to assist you further. Nevertheless, we are more than happy to replace the lid for you. Feel free to return their call or visit the store.
If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
Thank you,
Aryssa
***********************
Case ID: ********Initial Complaint
02/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
************** Unwaxed Dental Floss Seeing ******* and ******* and Reach on the packaging I thought it would be a tried and true product. Unfortunately every time you try to cut a pieceof flossit just frays. Very unhappy! Purchased at ACME within the past two weeks.Business response
03/16/2024
Hello *********************,
Thank you for contacting us with your concerns regarding our ************** Unwaxed Dental Floss. We are very sorry to hear that the quality fell short when comparing it to other brands, and we apologize for any inconvenience this may have caused you.
We truly value and appreciate you taking the time to share this with us. We have shared your comments with our ***************** Team for their review. Hearing from thoughtful customers like you enables us to ensure that only the highest quality products reach our customers.
Additionally, we added a credit of $5 to your account for the product. Next time you go shopping and enter your phone number at checkout, the $5 credit will automatically be redeemed. It will show up on your receipt under the savings summary as a courtesy credit.
If there is anything else we can help you with, please don't hesitate to call our *********************** at ************. We are available from 5 AM - 10 PM PST, Monday - Sunday.
Thank you for shopping with us!
********************
Customer Support Team
********Customer response
03/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
*********************************************Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
today, February 14th 2024 I purchased one of your signature select Frozen pizzas. it was the supreme which was supposed to have pepperoni and sausage and olives and roasted vegetables. this pizza had the equivalence of maybe one half of an olive sliced into about three pieces, and three or four pieces of bell pepper. the pepperoni amount was fine but the olives and the vegetables were very sparse. I have purchased these pizzas many times and always have loved them but this one was definitely not up to standards. I was very disappointedBusiness response
03/05/2024
Hello *****************************,
Thank you for contacting us regarding the Signature SELECT **************
We have forwarded your photos and comments to our ***************** staff for review, in effort to prevent a recurrence and have applied a $6.00 credit to your loyalty account. The credit will be available in 30 minutes but can take up to 24 hours to load. All standard exclusions apply. Excludes Beer, Wine, Spirits, Fluid items in the refrigerated section (including Fluid Dairy and Dairy substitutes), tobacco, fuel, Gift Cards, and Gift Certificates. Please be advised anyone who has access to the account can redeem the $6.00 credit at the time of checkout.
Thank you,again, for taking the time to contact us. It is by hearing from thoughtful customers such as you that enable us to take whatever action may be necessary to ensure that only the highest quality products reach our customers.If we can be of further assistance, please call **************.
Thank you for shopping with us.
Aryssa
Customer Support Team
Case: ********Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought green beans called Signature select. I cooked my food and when I was eating I bite on something really hard and made me sick. It was a stam I guess from green been. I enclosed the picture but it was very very hard. I just can't believe that it was packet in this can. I want the store and company to know itInitial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 2 Signature Select Mix and Match items from ****** Grocery Store in *********** **** one was the Garlic Mashed Potatoes and the other was Cornbread Casserole first of all neither one of them cooked right and second they both were horrible tastingInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pizza crust on Signature Select Spicy Italian Sausage was like eating shoe leather. The worst I have ever had.Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The envelopes DO NOT fit the cards. I tried to email them but the website they have on the box is in correct and if you ****** them nothing comes up. The *** code on the box is ************. I would like the correct size of envelopes or my money back!Business response
12/27/2023
Hello *********************************:
Thank you for reaching out.
We apologize that the cards do not fit in the envelopes provided. The *** (************) you shared with us does show it is a 20 count set, can you please let us know the quantity you purchased? If you can share the receipt, or let us know the date of the transaction, that would be helpful as well.
We look forward to hearing from you for a quick resolve.
Thank you.
Aryssa P.
Customer Support TeamCustomer response
12/27/2023
Complaint: 20999335
I am rejecting this response because:
I do not have the receipt. It was purchased at ******* in **********, ********. I still have the container if you wish for me to send it back to you just please provide a free shipping label. It was one big box
Sincerely,
*********************************
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Customer Complaints Summary
59 total complaints in the last 3 years.
20 complaints closed in the last 12 months.