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Business Profile

Grocery Store

Safeway Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 550 total complaints in the last 3 years.
  • 235 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/30 I placed a grocery order for delivery in the amount of $247.56. The delivery window was 9-10pm. By 11pm, I had not received any communication from the store. I assumed the store was too busy to process the order, and that it would be delivered the next morning, so I went to bed. The next morning I awoke to find a text confirming delivery of my groceries at 12:40 AM! The perishable and frozen portion of my order was, to say the least, not salvageable after spending a July night outside of my door. I contacted customer support and the representative agreed to a refund. Over a month later, no refund had occurred. I contacted them again, on 8/6, and received another guarantee of a refund. It never happened. I contacted them again today and the representative said there was nothing they could do. If they never intended to refund me, that would have been one thing. If they granted a refund and then changed their minds, fine, NOTIFY me! But to leave me hanging with no communication TWICE seems really disrespectful. A $250 grocery order is not a simple thing to just swallow because they couldn't be bothered to either deliver at a reasonable time of day or communicate how late they were running! I shouldn't have to spend months hunting down a solution. I will never shop at Safeway again. Not like Safeway will actually care, but I can't bring myself to support a company that acts like this.

    Business Response

    Date: 08/20/2024

    Greetings *************************:

    We appreciate you taking the time to share your concerns with us, and we sincerely apologize for the poor experience and any inconvenience this may have caused you. 

    We are happy to inform you that a full refund of $247.56 was processed on 8/19/2024. Please allow 3-5 business days to see that in your account. You should have also received an email with the same information. 

    If you have any other questions or concerns, please don't hesitate to contact us again. 

    Thank you, 

    ******************** 
    Customer Support Team
    ********

Safeway Inc is NOT a BBB Accredited Business.

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