Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,142 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a **** gift card from ****** store #*** for $100 and a $6.95 activation fee. I took the card home, tried to use it online, and it was declined due to having a zero balance. I called the number on back of card, got transferred to several departments, and was finally told to return the card to the store. Upon trying to return card to store. I hit some other road blocks. I left card, package and receipt with store manager who said he needed to contact store's cash office which was closed at the time. Two days later when I asked about resolution possibilities I was told to file a dispute with issuing card company> once on the website i discovered this was not possible to do online.
Business Response
Date: 09/15/2025
September 15, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** ***********

Dear Aspen,

On September 10, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** *********** regarding a **** gift card with unauthorized transactions.

Our records show the transactions in question are within our sixty (60) day timeframe for a dispute to be made; therefore, we invite Ms. *********** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. Our records show the card in question is not registered to anyone; in order to establish a clear line of ownership of the card, we recommend that she provide supporting documentation such as proof of purchase, photos of the front and back of the card, and a photo of her government-issued ID once the dispute Case has been opened to ensure that we are able to proceed in a timely manner. We sincerely apologize for any inconvenience Ms. *********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***********
Initial Complaint
Date:09/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Anheuser ***** was giving rebates and I applied for (2) and was sent (2) confirmations along with codes in the mail. In order to activate or retrieve the rebate it had to be down loaded into *******************, I have not ever been able to spend any of these rebate. I tried contacting them today and was connected with someone that I could not understand their poor English! I think they said it (rebate money) was gone!
Business Response
Date: 09/15/2025
September 15, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 10, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding rebate cards that have expired.].

Our records of the card ********** provided show that the virtual card ending in 1413 was converted to a physical card by Mr. ******* via his online account. The physical card ending in 5938 currently has a zero balance due to redemptions being processed on October 29, 2023, and November 8, 2023. This physical replacement card expired on April 30, 2024, in accordance with the Terms and Conditions for this rebate card. We sincerely apologize for any inconvenience Mr. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/15/2025

Complaint: 23867363

I am rejecting this response because:
This is not true I was not given the option they claim
Sincerely,

******* *******
Business Response
Date: 09/16/2025
September 16, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 16, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******* ******* regarding rebate cards that have expired.

Our records of the card ********** provided show that the virtual card ending in 1413 was converted to a physical card by Mr. ******* via his online account. The physical card ending in 5938 currently has a zero balance due to redemptions being processed on October 29, 2023, and November 8, 2023. This physical replacement card expired on April 30, 2024, in accordance with the Terms and Conditions for this rebate card. We have provided documentation of the conversion from a virtual card to a physical card and the redemptions we advised previously for Mr. ******** reference.We sincerely apologize for any inconvenience Mr. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/16/2025

Complaint: 23867363

I am rejecting this response because:
Because this is a scam! Could not ever obtain the rebate funds.
Sincerely,

******* *******
Initial Complaint
Date:09/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi! I received a $150 USD virtual prepaid ********** afte signing up my new Internet provider (******). The prepaid ********** is issued and managed by MyPrepaidCenter. However, the initial card (ending with 2698) was declined everywhere, not a single exception, and I couldn't even add it to my Apple Wallet either. Then I contacted MyPrepaidCenter customer service and spent 1.5 hours on the phone. The customer service re-issued a new card with $150 in my profile, but the card number and details were not able to show up in their website at all! Even worse, after a few minutes, they even blocked sign-in to my MyPrepaidCenter account, as well as the access to the frontpage of their website! Now I'm not able to do anything with it. The customer service created a case number ********** (not sure if this is the correct number since I got it from the phone call and I couldn't hear it very clearly)My expected resolutions:1. Permanently unblock and lift all restrictions on my MyPrepaidAccount and my access to MyPrepaidCenter website 2. Instead of a virtual prepaid mastercard, send a paper check of $150 to my current residential address without any additional service/processing fee etc. I don't want to figure out and deal with all these online/virtual card issues again. I've already wasted too much time and efforts on it. And I just want to safely secure and use my $150 as soon as possible. My email address (associated with my MyPrepaidCenter account):******************************** My residential address:******************************************* I won't stop my complaint until all my above expected resolutions are satisfied. Thank you!Regards,***** ****
Customer Answer
Date: 09/08/2025
Dear Madam or Sir,

Please help close my BBB complaint ********, and mark it as resolved. Now I'm able to retrieve the $150 funds from the MyPrepaidCenter prepaid **********. Thank you!

Regards,

***** ****
Initial Complaint
Date:09/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a **** gift card from a friend in the mail and attempted to use it to check out with *******. It would not take the card. I called the number on the card and they told me I had to register the card. No where on the card does it say I have to register it to use it other than "no value until purchased and activated at checkout." That would be when my friend purchased it and had it mailed to me. I spoke with Customer agent and was told that I would have wait another 48 hours to try and use it again. That sounded strange. Then I searched online and saw many other people have encountered the same problem. Several could not use their gift **** cards. There should be no hold or issue with using this card. I have used several gift cards in the past and never had any problem. I will contact the person who bought it for me but wanted to file this first. Please advice my options. The card came from ********** **** Tracking # ******** 8305 3548 6119 Thank you.
Business Response
Date: 09/09/2025
September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *****

Dear Aspen,

On September 5, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ***** regarding roadblocks with redeeming a **** gift card ending in 0779.

Our records show the card has declined transactions at *********** due to an invalid CVV code being entered at the time of the attempted transaction. We do see that the card has a balance of $.73 as of today's date due to transactions being processed on September ****** at ******; if Ms. ***** does not recognize these transactions, we invite her to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** gift card and paid a fee up front for the 200 dollar valued **** card. After opening the card I seen it needed to be registered. I went to the website listed ******************************************************************* and registered the card. I used the card and I checked the balance on Saturday. Sunday morning I went to the grocery store to use a portion of the 110 dollar balance and the sale was declined at the register due to insufficient funds. There was .67 cents left on the card. I only used the website listed to check the card balance believing the site was secure and would not cause any issues. After not being able to buy groceries I went home and checked the balance. A charge at ********* and a charge at ******* magically appeared from the time I checked the balance on Saturday to Sunday morning. I attempted to dispute the charges and was not allowed because the charges had not settled and we're still pending. Today the charges settled and the 103 dollar ******* charge changed to 83 dollars. The ********* charge remained the same but the charge that was denied Sunday morning at the grocery store now appears on the card for 22 dollars and it is settled. Embarrassing to be in a check out line and not be able to pay for food because the money was taken off the card through a scam on the website that is supposed to be used to register the card and check balances. Now today when I'm finally able to dispute the charges. The card has been locked I'm told it could take 90 days and there is zero support. It's all automated and the entire thing is a scam. The only place anyone had opportunity to scam from the gift card is through the website.
Business Response
Date: 09/03/2025
September 3, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** ****

Dear Aspen,

On September 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** **** regarding unauthorized transactions against a **** gift card ending in 8161.

Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite Mr. **** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchants associated with the charges by opening an investigation on his behalf. We sincerely apologize for any inconvenience ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/03/2025

Complaint: 23833807

I am rejecting this response because:
The card number listed in the business response is not the correct card number that I have attempted to dispute in all the avenues provided on the back of the card and through the website *******************************************************************. I have attached a picture of the disputed card number which is ******************* . This also is not a merchant problem. This has to be an internal issue. The charge for ******* was 102 dollars and was not settled. Now it is settled at 83 dollars and a charge to ******'s for 22 dollars shows up as settled now and it was denied at the register and suspended. I watched the clerk suspend the transaction and helped put the items I attempted to purchase back on the shelves. Also on the website I was asked for a picture of the receipt where I purchased the gift card, and multiple other supporting documents to prove that I had indeed been scammed. The response from the company was quick. But the card number they referenced is wrong so their response is rejected. I do not believe the merchants should be expected to refund money scammed off the card. There is only one place the money could have been scammed and that is through Black hawk website and business practice. Also I reject the response because I tried to go through every way of disputing this and was just sent on a endless loop of reasons I could not get support. After filing a complaint the response has an email and a phone number to contact to dispute the charges. Why is that number or email not listed on the card or on the packaging? I believe it's because most people would give up after being denied a chance to dispute charges at the website or the phone numbers listed on the card and that is usually enough. But now that the complaint has been filed with the BBB there is a new number and email to try to reach out and see if the scammed funds could be returned. Lastly this is another interesting thing. The card says blackhawk network *************** the website lists a different location and the response was from Reno ******. And the list of locations when starting the complaint it's like one shell company and bounces to another ... Just seems like standard practice and most consumers would give up and not make any noise over 110 bucks.

Sincerely,

**** ****
Business Response
Date: 09/04/2025
September 4, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** ****

Dear Aspen,

On September 3, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from **** **** regarding unauthorized transactions against a **** gift card.

The card number Mr. **** provided ending in 6567 is not under his first name, last name, ZIP code, or email address, and the card was not provided in the initial complaint; hence why the initial response was addressing a different card. Our records show the charges in question are still being researched by our Dispute Team in Dispute Case CDS0318066, with this Case being opened on September 3, 2025. As referenced in the email sent to ***************************************,we ask that Ms. **** to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed We sincerely apologize for any inconvenience Mr. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After problems sending me the card and the challenge of actually reaching someone to get my card I tried to use the card. The card was denied. Finally getting in touch with someone I was advised that the vendor is "not compatible" Then I was told that the vendor was flagged. I have used this business before. They were unable to help me and advised me that I can only use this card as specific vendors but they could not provide a list of vendors. This was not disclosed at any time prior to getting the card.
Business Response
Date: 09/08/2025
September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******** *****

Dear Aspen,

On September 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ***** regarding roadblocks with redeeming a virtual promotional MasterCard.

On September 3, 2025, we received a phone call from Mr. ***** due to attempted transactions against the balance of a ******* promotional MasterCard being declined. Case CS17362470 was created, and Mr. ***** was advised that he could view a list of accepted merchants online by logging into his MyPrepaidCenter profile.

Our records show the card currently has a balance of $328.92 as of today's date, with transactions being processed on September 3, 2025, and September 4, 2025. The declined transactions dated September 3, 2025, are due to the transaction in question not being supported; this could be on the side of the merchant in question,Mosquito Curtains, or the program administrator directly. Blackhawk Network does not have influence or control over what merchants the program administrator allows or does not allow; Mr. ***** would need to reach out to the program administrator directly for more insight regarding which sorts of transactions are and are not allowed. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 15 unusable mastercard and **** gift cards. I have tried to use them everywhere. I do not want a new card. I want a refund.Each card has $500 on it. So $7500 refund minimum. If you'd like to be kind I paid $6.95-7.95 in fees per card.I have the cards and can send pictures. They are registered to me.
Business Response
Date: 09/04/2025
September 4, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* ***** ******

Dear Aspen,

On September 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding fifteen (15) gift cards they are unable to redeem.

After reviewing the gift cards provided by Ms. ******* our records show the cards are active and have full balances with no attempted, declined, or processed transactions against the balance. Because all nineteen (19) cards were purchased at a physical brick-and-mortar location, specifically at ************ #***, located at ***************************** any refunds or exchanges are to be addressed by the store directly due to Blackhawk having not received any funds from the purchase or sale of said cards. We sincerely apologize for any inconvenience Ms. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/04/2025

Complaint: 23830359

I am rejecting this response because:

I attempted several transactions. Nothing went through is my whole point. You can easily say there's nothing attempted but I have entered the card numbers multiple times over a month. I would like a refund. I went to the store. They say to contact you.

Sincerely,

***** ******
Business Response
Date: 09/08/2025
September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** ******

Dear Aspen,

On September 5, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ***** ****** regarding fifteen (15) gift cards they are unable to redeem.

As mentioned in previous correspondence,our records show the cards are active and have full balances with no attempted,declined, or processed transactions against the balance; any attempted transactions,had they reached our systems for processing, would show either a decline, a pending attempt, or a successful transaction against the balance.

As also mentioned previously,the cards were purchased at a physical brick-and-mortar location, specifically at *****************, located at ****************************; any refunds or exchanges are to be addressed by the store directly due to Blackhawk having not received any funds from the purchase or sale of said cards. If necessary, the ****** store in question may reach out to our Business To Business Help Desk directly using the phone number in their records for assistance and insight as to what options may be available. We sincerely apologize for any inconvenience ********* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/08/2025

Complaint: 23830359

I am rejecting this response because:
First you say 19 cards then 15 cards. There are only 15. You couldn't have checked everything when you said 19 cards first. I need a refund from you. ****** is no help.
There are denied transactions for each of the 15 cards, not 19 cards!

Sincerely,

***** ******
Initial Complaint
Date:08/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested a transfer from card to my bank account via ***** with their prided link They stated it would take 4 weeks from 7/17/25 I never received the transferred funds I called them twice and emailed numerous times and they stated they did their part and have no contact information for the vendor they used for the provided link.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On August 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding funds from a transfer request to a ***** account from a virtual MasterCard settlement card that has not been received.

On August 25, 2025, we received a phone call from Mx. ******* due to a request made on July 30, 2025,to transfer funds from a settlement ********** to a ***** account that had not been completed. Case CS17280827 was received, and Mx. ******* was advised to reach out to the program administrator. **. ******* insisted that we address the issue, and it was determined that the original card had been retired before a credit was able to be applied.

After researching the concern,it was determined that the ***** transfer had not been processed by *****, but the card had been retired before the transaction funds could be returned to the card. A replacement virtual card has been sent to *********************** as of September 2, 2025; if Mx. ******* has not received the replacement, we invite them to contact our *************************** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Mx. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blackhawk is the biggest scam that I have ever come across. I cant believe that **** would hire this company to resolve credit card complaints! August 1, 2025, I purchased a $100 **** gift card and gave it to my sister-in-law. She was on the ******* site but the card kept being declined. August 12, 2025, I called the number on the back of the card and ******* said they blocked the card because it was being used on a Spoof Site. Not true, she was on the ******* site. He said I would receive an email within 48 hours. August 13, 2025, I received an email from ******* saying, Cardholder Services North American Open Loop Blocked Card Spoof Site. It also was asking for Card Proof of Purchase, Full address, and My Full Name. Once they got that information, the replacement card would then be on its way and should arrive within 710 business days. August 15, 2005, I attached my proof of purchase receipt, my name (******* misspelled my last name on his correspondence, which I corrected when I sent this email), and my address, to the above email and sent it back. August 27, 2025, I received an email from ***** E stating that I needed to send my valid photo ID before they could send me a replacement card. I did not have to show a valid photo id to buy this gift card so to what would they be comparing the id that they now want me to send? On August 28, 2025, I received another email from ***** E stating I needed to send the requested information within 24 hours or they would consider this inquiry resolved. On August 29, 2025, I received an email stating that they had resolved this inquiry and to see the resolution notes, which simply stated that if I would like to request a review, that I should respond within three days. YES, I WANT A REVIEW AND MY REPLACEMENT CARD! BLACKHAWK blocked it, and THEY are now holding the replacement card hostage, until I send personal information that someone can use to steal my identity. August 30, 2025, I sent this to Blackhawk.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* ******* *******

Dear Aspen,

On August 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding a **** gift card that has been blocked from use.

On August 12, 2025, we received a phone call from Ms. ******* to check the balance of a **** gift card ending in 1465. Case CS17165662 was created, and Ms. ******* was advised that the card had been blocked and documentation establishing clear ownership of the card was required to have the block removed. An email was sent to ********************************************* to request proof of purchase, Ms. ********* full address and name. We received the documentation on August 15, 2025, and on August 26, 2025, we advised Ms. ******* that the card would be replaced at no cost and requested a photo of her ID so we could proceed with replacing the card. Case CS17165662 closed on August 29, 2025, due to no response to our request.

The replacement card will be expedited to Ms. ******** with an expected delivery timeframe of three (3) to five (5) business days. If the replacement card has not arrived by September 10, 2025, we invite Ms. ******* to contact our **************** team and reference Case ********** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ******* *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/13/2025

Complaint: 23820502

I am rejecting this response because: I told the representative who called me that I would not be sending a Photo ID. She read me her response again, said something about other ways to resolve this and hung up. They "closed" the case instead and didn't open it again until I filed with the BBB and sent them a copy of my complaint. I received a replacement card on 9.12.2025 and registered it on 9.13.2025 using the 888 number that was on the letter they sent with the card. ************ can arbitrarily cancel or block your gift card and then require personal information before they will replace or unblock it. If you don't send what they request, they "resolve" the case and keep your money by not replacing the card. A word of caution: DON"T send this company your photo id or any bank statements. Your identity and your money could be gone in seconds. A shady business.

Sincerely,

******* *******
Business Response
Date: 09/16/2025
September 16, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 15, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******* ******* regarding a **** gift card that has been blocked from use.

As mentioned in previous correspondence, documentation establishing clear ownership of the card was required to have the block removed. Because the card was unregistered at the time, any recourse or protection against unauthorized transactions were reduced prior to the card being registered in her name. We encourage that our customers register the cards they receive to ensure they are able to take advantage of the full benefits and protections provided. We understand Ms. ******** concerns regarding privacy and data security; if she wishes to have her data removed from our database, we invite her to send an email to ************************************ so we may do so on her behalf. We sincerely apologize for any inconvenience Ms. ******* *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/16/2025
Better Business Bureau:

I have not tried to use the replacement card that I received, though I did activate the card on their 888 number. Who "registers" a gift card that they are giving to someone else? The card is activated at the store when it is purchased, and the activation receipt is received at that time. BHN will not hear from me again, concerning this complaint, unless the replacement card doesn't work. I consider complaint ID ********, CLOSED.

Sincerely,

******* *******
Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The tango card i received doesn't have an option to redeem as a master or **** card instead it just gives me store gift cards . I want a $20 mastercard gift card ****************************************************************************
Business Response
Date: 09/01/2025
Please be aware that this is the exact same complaint as 23819559 with a **** instead of a MasterCard as the customer's preferred alternative method. We will be addressing the overall concern within Complaint ID ********
Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************

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