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          Plug In Auto has 1 locations, listed below.

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            Business ProfilePlug In Auto

            Used Car Dealers

            Contact Information

            85 Auto Center Dr

            Pomona, CA 91766-6607

            Get Directions
            Visit Website
            (909) 469-9200

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            85 Auto Center Dr, Pomona, CA 91766-6607
            BBB File Opened:
            8/1/2019
            Years in Business:
            9
            Business Started:
            10/1/2014
            Business Incorporated:
            5/14/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Internet Auto Group, Inc.
            Business Management
            • Mr. Amir Mirrasouli, CEO
            • Ms. Mari Munguia, Business Manager
            Contact Information

            Principal

            • Mr. Amir Mirrasouli, CEO

            Customer Contact

            • Mr. Amir Mirrasouli, CEO
            Additional Contact Information

            Fax Numbers

            • (844) 400-5274
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/11/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            June 30th 2024.Went into the dealership with the intention of buying a vehicle.Paid them ********* through my debit card. deal fell afterwards I was told I would get the money back in 2-3 business days. It's now July 10th and nothing.When I contact the business, they either ghost me, give me the run around or when I get a hold of someone, I am told the money has been sent back and it is now up to the bank.Just got off the phone with my bank and I was told they have not returned anything. I need that Money ASAP.
            Read More
            Read 13 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nikki G

            02/01/2024

            The Manager tried to sell me an "accessory package" for $1995 cash or $3995 financed. This accessory package option is for: car theft insurance and paint protection. My regular insurance covers car theft and if I need to retouch the paint I can pay out of pocket when needed. I said "No" to this "accessory package" repeatedly. I then said, "I don't want the f'in accessory package." I said this in a calm normal tone. The Manager then gaslighted me for using the *** word. He said I was being disrespectful. Gaslighting. DARVO. Deny. Attack. Reverse. Victim. Offender. Instead of addressing the real issue. This is the behavior of corruption and crookedness. It also had tones of mansplaining and misogyny. This manager is immature and a bully. This is the owner and businesses fault. ***They need to be upfront on the website about their $1995 to $3995 up-charge.*** They are deceptive and hope you won't notice them slip these charges in. I have the right as a customer to decline the "accessory package option."

            Plug In Auto Response

            02/02/2024

            Dear *****,Thank you for taking the time to share your review. We genuinely appreciate your feedback and value the opportunity to address your concerns.It's important to note that all the products we offer are presented as optional, clearly marked on our vehicles. We understand that each customer has unique preferences and needs, and our intention is to provide choices without any obligation. We regret any inconvenience caused if these options can not be included for free.Also at the same time our Manager assited you with as much as he could as you know, but we kindly ask for mutual respect in our interactions. At you time of visit using foul language hinder our ability to assist effectively but we appreciate the opportunity.
            Read 3 More Customer Reviews

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