ComplaintsforSofties Co
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On October 14,2021 I placed an order with softies CO for an eyebrow stamp kit for $24. I placed this order after seeing an ad for this company on Tik Tok which lead me to believe they were a reputable and trustworthy company. It is now February 25th,2022 and have yet to receive my order and the last correspondence I had with the company regarding a refund was back on 12/14/2021 and it was from customer service stating that they didn't have access to cancel my order or issue me a refund . I just want help getting my money back.Initial Complaint
02/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an eyebrow stamp from the company on 11/27/2021. The company took the amount of $26.22 from my account on 11/27/2022. I have not yet received my product. I emailed the company several times and received responses that the demand was high and they were processing my order. I emailed on January 13th requesting a refund and was told it would be processed. I reached out two more times and the company stopped responding. Now, when I try to go to the website it shows it is no longer there and "Will be back soon".Initial Complaint
02/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made an online purchase from this company in November. I never received my product so I sent an email requesting a refund. I received a reply that’s request will be forwarded and a refund applied. I never received my refund and sent another follow up email to which I received no reply.Initial Complaint
02/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased this product advertised on tiktok , paid for the product, but i never received and after multiple attempts did not get the product nor a tracking number. I’ve asked for my product several times. This company is fraudulentInitial Complaint
02/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered my wife a eye brow stamp from softies and got a order number and they took the money out and it said that i would get a email with a confirmation number and shipping details when it shipped and i would be able to track my package. So two weeks went by and still no email so my wife emailed them asking about our order and a week went by no response so she sent another and told them we either want our money back or our package that we bought and this time she got a response and they apologized and said they were just back up from a high demand on the product and said our order would be shipped in a couple days. So another week went by and still nothing so my wife sent another email and no response so a couple days after that she sent another email and this time got a response and they apologized and said they would forward my wifes email to the shipping company and that it would be shipped in a couple days well now its been since December 18th and still no email or package and they have completely stopped responding to my wifes emails and i also sent one saying i want my money back and they will not respond to me either.Initial Complaint
02/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an Order on 12/16/2021 Order #22039, We are now in Feb 2022 and I still have not received the product that I ordered. I emailed (****@sofies.co) the company on 12/31/21 , 01/10/2022 and 01/22/2022, along with placing one phone call (no answer, no call back). I have not received a reply to any email. I am looking to have my money refunded as the order was supposed to be shipped Free within 5-12 days.Initial Complaint
01/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Placed my order on 12/1/2021 and never receive my order though my credit card was charged $52.44. I have emailed them countless times and I get the same response checking on the status of your order. I want my money back! They stole from me!Initial Complaint
01/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased the eyebrow stamp from softies on 11/23/2022. I received a confirmation of my order that evening and to this day have not been able to get my money back or my product. I even ordered it two more times and reached out to the company once a week and got nothing back.Initial Complaint
01/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for product and never recieved product. I sent several emails at which they told me they would be mailing order. After more than two months of getting same reply I requested refund. They said they would process and since then no refund or response to my emailsInitial Complaint
01/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered eyebrow stamp from company in October 20, 2021. Order # *****. I never received the order. I contacted them via email and Facebook messenger. They removed themselves from FB messenger on 12/15/2021 and never responded to my last email 12/20/2021.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
168 Jennifer Dr
Porterville, CA 93257
Customer Complaints Summary
15 total complaints in the last 3 years.
0 complaints closed in the last 12 months.