Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with **** *****, the property manager LLC formerly known as K n K Property Management, presently named R & L Property Management. On August of 2013 I signed a contract for Mrs. ***** to serve as my property manager (referred to as the PM from here on). I had the same renters in my home from August 2013 to March of 2022. In the lease agreement, the PM was to do things that protected my property investment and safekeep the security deposit of $2000. The PM allowed the funds to be spent down to $615 and has not refunded that to date (5/11/2022). On the lease agreement it says in bold caps "SECURITY DEPOSIT SHALL NOT BE USED BY TENANT IN LIEU OF PAYMENT OF LAST MONTHS RENT". There was a breach of contract or lease with the tenants of my rental property in many ways. Inspections of the property were to occur every 6 months; PM claims she stop doing inspections due to COVID and had not done an inspection since 2019. There was clear evidence there were many years of damage well before COVID. The filth that was allowed was horrendous. Dogs were allowed to urinate and defecate throughout the house. This caused beyond normal wear and tear and cost me thousands of dollars to clean and repair. PM allowed inoperable vehicles to be on the property, another violation of the lease agreement. PM allowed more than 2 pets to live in the home (violation of lease). From discussions with neighbors, they continually had from 2-4 dogs in the house and a cat. In summary PM is in violation of the lease and in violation of the laws against embezzlement, the PM misappropriated my funds ($2000) and used them to pay the rent and communicated this in an email. See attached "service notice to vacate" financial "owner statement", at the bottom is where there is the deposit dollar figure. Note that it drops to $335.95 after the first year of renting. PM never informed that there deposit funds had been depleted until a few months before they vacated.

  Business Response

  Date: 05/19/2022

  Hello ******, I received the letter from BBB, I would like to respond to you personally if you don't mind, in which I will print my email to the BBB to respond to them as well. When we first met back in 2013... I had told you the reason I was letting these tenants go, I strongly indicated to you my concern with them, as I was aware of their housekeeping and collection of junk from previous rentals. However, you had already been in contact with them and you approved of them not K&K, so K&K my boss signed the owner contract with you allowing K&K to manage your house. My boss also signed the rental agreements for these tenants as I was only an employee. Over the years K&K did perform regular scheduled inspections either by me or the other employee of K&K. K&K was aware of the many conversations/visits you had between the tenants without the knowledge from K&K. The tenants kept me aware of these conversations/visits you had Which was fine as it was your place, there were times you informed K&K of upcoming visits from you but most of the time the tenants informed me. As for the security deposit, I have attached from the beginning 2013 to the present 2022 the tenants ledger, there was NEVER any embezzlement from K&K nor from R&L. This statement is completely untrue and unfair for you to state this as well. In the tenants ledger you will see ALL activities of the deposits made, funds transferred, as well as the tenants security deposits used. The tenants submitted $4000 from the beginning of the ledger dated 8-14-2013... of this was for their $2000 S/D, pro rate 8- 2014 rent, and the balance left over was added to the $2000 s/d. The extra funds were to be used in lieu of future rents (per tenants). There was an email from K&K indicating the split rent 1/2 by the 5th and the balance by the 15th of the month (approved by owner, which the tenants indicated they had previous conversations with the owner of this as well and of his approval.) The s/d was used to pay the 2nd 1/2 of the rent so that the owner would receive his full rent as owner checks were cut between the 8-10 of the month by K&K. Then when the tenant paid her 2nd 1/2 it went back into their s/d. However, there were several times over the years the tenants failed to make the 2nd 1/2 of rent and therefore their extra security deposit was used as well as the s/deposit ($2000). Over time the tenants experience hardship so most if not all of their s/deposit at times was used to pay the owner each month. I will stand firm that K&K informed the owner of this use of their s/d right from the beginning. K&K stayed on top of the tenants to make sure they paid their s/d that was used for back rent, so their s/d stayed in tack. The owner statements that he received each month since 2013 showed the s/d balance. I honestly don't recall any complaints from him as to the balance of the s/d. If so, I am positive K&K informed him via phone call or email as to the reason. During the tenants stay, there were lots of missed jobs, hardships, workman's comp, covid, etc., many times the tenants failed to pay the 2nd 1/2 as well as the whole rent. All this was paid from their s/d and the owner was paid his full rent each month. I do recall there were a few times K&K informed the owner the tenants did not pay back the past rent that was used from their s/d and the previous rent would have to wait until they paid the past funds used to update their s/d. 
  

  I have attached the owners general ledger which shows all funds paid to the owner from beginning 2013 to present 2022. Now, in May of 2019 R&L bought K&K, all funds remained the same as the same program continued to be used just under a different name. Keep in mind alliany emails from 4-30-2019 were lost as the previous owner of K&K closed all email accounts. 1-18-2019 there were emailsiconversations from the owner and K&K indicating he had a concerned neighbor about the tenant. K&K had scheduled an inspection, K&K followed up with a letter, strongly indicating what we expected them to do. Then March of 2019 Covid hit and that is when everything spiraled downhill, management companies were put on hold of any/all noties. Most if not all owners were notified if tenants could not pay their rent, hold them accountable, put notice to evict, etc. this was a time where landlords were not allowed to do much of anything. Then we had the Creek Fire in which tenants were forced to vacate their property, 
  In Dec of 2021 you indicated via email that you informed the tenants yourself that you gave them a notice to move out in 60 days in Sept of 2021. I was not aware of this conversation until the tenants informed me. Then on 12-2021 you requested R&L to give the proper NOTICE OF TERMINATION. Which I did. I feel R&L did not breach their management relationship/contract, I personally had my concerns about the tenants right from the beginning and expressed this with the owner. I feel there was a lot of tenant/owner communications that I was not aware of since I bought K&K. I am NOT giving the tenants any free pass cards by any means, as I feel they did in fact cause major damage to your rental property. I made that very clear the day we met at the property, I felt the property was in an OK state while working at K&K...if not I feel you should have complained to my boss or showed me your concern, It was unfortunate that 2019 and 2021 were years of Landlords hands being tied to doing anything and 1 made that very clear'to owners. I stand strongly for the owner as to his grief he has encountered, 1 feel these tenants took advantage of the hardships that Covid/Creek Fire/Management restrictions that Calif held and still somewhat continue. However, I feel as an owner myself that I did my job as a manager to the fullest, keeping the owner updated, standing behind him, fulfilling his request, giving him my professional opinions and help as to the next steps. I am willing to sit down with the owner and show him the tenants ledger if need be, answer any questions he may have. I hope this shows that I am 100% behind Mr. ********. Thank you, **** ***** RM.. Property M. Inc. Owner/Broker/Manager #******** ###-###-#### Cell ###-###-#### Fax 
  

  
  

  
  

  Customer Answer

  Date: 05/22/2022

   I am rejecting this response because:
  A lot of irrelevant information is intermixed and my concern is not resolved.  Deposit funds are due to me and the property manager refused to take action.
  See attached response to her reply to my complaint.

  
  

  To: The Better Business Bureau

   

  From:  ***** ********,

  Property owner of:

  ***** ****** **** ******* *** ******

   

  Regarding: Complaint with R & L Property management formerly known as K & K Property management. Complaint #********.

   

  I have placed my response to **** *****’s reply to my complaint through the Better Business Bureau complaint #******** in capitalization and highlighted.  Recommendations are in red capitalized font. 

   

  Hello ******, My name has no H in it.  

  I received the letter from BBB, I would like to respond to you personally if you don't mind, in which I will print my email to the BBB to respond to them as well. 

  When we first met back in 2013... I had told you the reason I was letting these tenants go, I strongly indicated to you my concern with them, as I was aware of their housekeeping and collection of junk from previous rentals. THE ONLY THING I REMEMBER WAS THAT YOU SAID THE PREVIOUS PROPERTY OWNERS WERE SELLING THE PAST PLACE OF THEIR RESIDENCE. YOUR COMMENT IS IRRELEVANT THOUGH, YOU ACCEPTED THE JOB AND SIGNED THE LEASE AND TOOK THE RESPONSIBILITY OF MANAGEING MY PROPERTY.

  However, you had already been in contact with them and you approved of them not K&K, so K&K my boss signed the owner contract with you allowing K&K to manage your house. THIS IS IRRELEVANT

   

  My boss also signed the rental agreements for these tenants as I was only an employee.  Over the years K&K did perform regular scheduled inspections either by me or the other employee of K&K.  WHERE IS DOCUMENTAION THAT IDICATE INSPECTIONS OCCURED?  IF INSPECTIONS WHERE PERFORMED EVERY 6 MONTHS THEN THE SIGNIFICANT DAMAGE AND FILTH WOULD HAVE BEEN ABLE TO BE REPORTED TO ME AND SOME PREVETATIVE ACTION OR EVICTION COULD HAVE BEEN STARTED. RECOMMENDATION: HAVE A CHECK SHEET THAT IS REVIEWED AND SIGNED BY THE TENANTS AND SHARED WITH THE PROPERTY OWNER.    

  K&K was aware of the many conversations/visits you had between the tenants without the knowledge from K&K. The tenants kept me aware of these conversations/visits you had. IRRELEVANT

  Which was fine as it was your place, there were times you informed K&K of  upcoming visits from you but most of the time the tenants informed me. IRRELEVANT

  As for the security deposit, I have attached from the beginning 2013 to the present 2022 the tenants ledger, there was NEVER any embezzlement from K&K nor from R&L. This statement is completely untrue and unfair for you to state this as well. THE DEFINITION OF EMBEZZLEMENT-“THEFT OR MISSAPPROPRIATION OF FUNDS PLACED IN ONE’S TRUST OR BELONGING TO ONES EMPLOYER” AS THE PROPERTY OWNER, WHO ENTRUSTED YOU, I WAS YOUR EMPLOYER. 

  In the tenants ledger you will see ALL activities of the deposits made, funds transferred, as well as the tenants security deposits used.  The tenants submitted $4000 from the beginning of the ledger dated 8-14-2013... of this was for their $2000 S/D, pro rate 8-2014 rent, and the balance left over was added to the $2000 s/d.  

  The extra funds were to be used in lieu of future rents (per tenants). There was an email from K&K indicating the split rent 1/2 by the 5th and the balance by the 15th of the month (approved by owner, which the tenants indicated they had previous conversations with the owner of this as well and of his approval.) 

  The s/d was used to pay the 2nd 1/2 of the rent so that the owner would receive his full rent as owner checks were cut between the 8-10 of the month by K&K. 

  Then when the tenant paid her 2nd 1/2 it went back into their s/d. However, there were several times over the years the tenants failed to make the 2nd 1/2 of rent and therefore their extra security deposit was used as well as the s/deposit ($2000).  THIS IS ALL VERY CONFUSING, HOW THE PROPERTY MANAGEMENT COMPANY MANAGES THEIR BOOKS IS THERE PERAGATIVE AND DOES NOT CONCERN ME, THAT’S WHY I HIRED YOU TO MANAGE THE FUNDS AND HAVE A DEPOSIT AVAIABLE TO COVER THE EXPENSES THEY LEFT BEHIND.  THEY WERE ALSO ALLOWED TO NOT PAY THEIR LAST MONTHS RENT.  BOTTOM LINE IS THE DEPOSIT WAS NOT TO BE TOUCHED AND YOU ALLOWED THIS TO HAPPEN. A VIOLATION OF THE LEASE OCCURRED HIGHLIGHTED BELOW.

   

  

   

  Over time the tenants experience hardship so most if not all of their s/deposit at times was used to pay the owner each month. I will stand firm that K&K informed the owner of this use of their s/d right from the beginning. K&K stayed on top of the tenants to make sure they paid their s/d that was used for back rent,  so their s/d stayed in tack. AS STATED ABOVE THIS WAS A VIOLATION OF THE LEASE.  THE TENANTS EXPERIENCE HARDSHIP YET THEY WERE ABLE TO AMASS ENOUGH FUNDS TO PURCHASE A HOME WHEN THEY VACATED MY PROPERTY.

  The owner statements that he received each month since 2013 showed the s/d balance. I honestly don't recall any complaints from him as to the balance of the s/d. If so, I am positive K&K informed him via phone call or email as to the reason. HONESTLY, I DID NOT CATCH THIS AND I WOULD HAVE APPRECIATED A CALL AS YOU KNEW I HAD BEEN TRYING TO GET THEM OUT OF MY PROPERTY AND NEEDED YOU DO YOUR DUE DILLIGENCE IN GETTING THEM OUT AND NOT LEAVING THE PROPERTY IN THE CONDITION THEY DID.  WHAT COULD HAVE HELPED IS EFFORTS ON THE PROPERTY MANAGERS PART TO RECOVER THE DEPOST THE LAST YAER THEY WERE AT THE PLACE. 

  During the tenants stay, there were lots of missed jobs, hardships, workmans comp, covid, etc, many times the tenants failed to pay the 2nd 1/2 as well as the whole rent. All this was paid from their s/d and the owner was paid his full rent each month.

  I do recall there were a few times K&K informed the owner the tenants did not pay back the past rent that was used from their s/d and the previous rent would have to wait until they paid the past funds used to update their s/d.  THIS HAS NO RELEVANCE. 

  I have  attached the owners general ledger which shows all funds paid to the owner from beginning 2013 to present 2022.  THIS IS A WEAK ARGUMENT. SO, BECAUSE IT WAS IN THE LEDGER THEN THE PROPERTY MANAGER IS EXCUSED OF DOING THEIR JOB OF FOLLOWING THE LEASE AGREEMENT? 

  RECOMMEND THAT WHEN THE TENANTS START SPENDING THEIR DEPOSIT R&L PROPERTY PLACES IN IN BOLD, CAPITALIZED AND UNDERLINED FONT THAT THE TENANTS HAVE GONE BELOW THEIR DEPOSIT AND THIS SHOULD ALERT THE PROPERTY MANAGER AND TENANTS AND PROPERTY OWNER TO HAVE A CONVERSATION ON HOW TO RESTOR DEPOSIED FUNDS.

  Now, in May of 2019 R&L bought K&K, all funds remained the same as the same program continued to be used just under a different name. Keep in mind all/any emails from 4-30-2019 were lost as the previous owner of K&K closed all email accounts. 

  1-18-2019 there were emails/conversations from the owner and K&K indicating he had a concerned neighbor about the tenant. K&K had scheduled an inspection, K&K followed up with a letter, strongly indicating what we expected them to do.  THIS WAS EVIDENCE THAT INSPECTIONS WERE NOT OCCURING, I WAS GETTING COMPLAINTS FROM THE NEIGHBORS IN THE AREA, IF INSPECTIONS WERE OCCURING THEN VIOLATIONS OF THE LEASE AGREEMENT WOULD HAVE BEEN NOTICED NOT ME AS THE PROPERTY OWNER DIRECTING THE PROPERTY MANAGEMENT COMPANY TO DO THEIR JOB. 

  Then March of 2019 Covid hit and that is when everything spiraled downhill, management companies were put on hold of any/all noties. Most if not all owners were notified if tenants could not pay their rent, hold them accountable, put notice to evict, etc. this was a time where landlords were not allowed to do much of anything. 

  Then we had the Creek Fire in which tenants were forced to vacate their property.   “COVID HIT” IN MARCH OF 2020 NOT 2019, THE PROPERTY MANAGER WASN’T DOING MUCH PRIOR TO COVID THIS IS NOTHING MORE THAN AN EXCUSE.  THIS REFERENCE TO COVID HAS NO RELEVANCE, I WAS NEVER TRYING TO EVICT, I SIMPLY WANTED THE DEPOSIT IN PACE AND EXPECTED THE LEASE AGREEMENT TO BE FOLLLOWED.  COVID DID NOT GIVE A FREE PASS TO NOT DO INSPECTIONS.

   

  In Dec of 2021 you indicated via email that you informed the tenants yourself that you gave them a notice to move out in 60 days in Sept of 2021.  I was not aware of this conversation until the tenants informed me. Then on 12-2021  you requested R&L to give the proper NOTICE OF TERMINATION. Which I did.     

  I feel R&L did not breach their management relationship/contract, I personally had my concerns about the tenants right from the beginning and expressed this with the owner. I feel there was a lot of tenant/owner communications that I was not aware of since I bought K&K. I am NOT giving the tenants any free pass cards by any means, as I feel they did in fact cause major damage to your rental property. I made that very clear the day we met at the property. I felt the property was in an OK state while working at K&K...if not I feel you should have complained to my boss or showed me your concern. 

  It was unfortunate that 2019 and 2021 were years of Landlords hands being tied to doing anything and I made that very clear to owners. I stand strongly for the owner as to his grief he has encountered, I feel these tenants took advantage of the hardships that Covid/Creek Fire/Management restrictions that Calif held and still somewhat continue.

  However, I feel as an owner myself that I did my job as a manager to the fullest, keeping the owner updated, standing behind him, fulfilling his request, giving him my professional opinions and help as to the next steps. 

  I am willing to sit down with the owner and show him the tenants ledger if need be, answer any questions he may have.   THERE WILL BE NO NEED FOR THIS, BOTTOM LINE IS THIS, TENANTS WERE ALLOWED TO USE DEPOSIT WHEN THEY SHOULD NOT HAVE, NOW THEY LEFT THE PROPERTY WITH A GREAT DEAL OF DAMAGE AND FILTH.

  I hope this shows that I am 100% behind Mr. ********. 

   

  I look forward to hearing back from you soon. This email will be faxed to the BBB today 5-17-2022.  

   

  --

  Thank you,

  **** *****

  R&L Property M. Inc. 

  Owner/Broker/Manager

  #********

  ###-###-#### Cell

  ###-###-#### Fax

  *******************

  
  

  Business Response

  Date: 05/31/2022

  Hello
  Case # ********
  Here is my reply back from the 2nd response..
  Please email me that you received this. 

  Customer Answer

  Date: 06/22/2022

   I am rejecting this response because:
  
  Regarding: Complaint # ******** with RnL Property Management.
   
  
  These responses are to **** ******* rebuttal dated 5/30/2022, for case ******** with the Better Business Bureau.
  
  Regarding Ms. ***** claiming wrongdoing because I was in communication with my tenants:
  I had been in contact with ****** **** and ******* ***** my tenants. Nothing illegal or nefarious was discussed. This discussion was initiated because information from the property manager KnK and now RnL, from here forth referred to as Ms. ***** was not the most communicative and long delays were the norm for simple requests.  
  The issue was not who contacted them but the fact that there was a contract in place with specific measures in place.  These specific measures I am referring to, where no inoperable vehicles were allowed, and maximum of 2 vehicles were allowed and general cleanliness and maintenance of my property.  
  
  I learned from neighbors of the condition of the house and that inoperable vehicles were there and other concerns all which should have been noticed and addressed by the property manager.  I felt that I had to assert myself and intervene with direction to the tenants since I was not getting assertive communication from the property manager.  I had to assert myself and begin dialog with the tenants to hear anything about what was going on with the house.  As I began conversations with members of the *******, *******, Fresno foothills area I learned that **** ***** has earned a reputation with me of doing as little as she can to get by.  Hindsight is 20/20 and if I had to do this all over, I would have never entered a contract with Ms. *****.  Looking back at it all there were some strong indications of how things were going to go wrong.  
  
  Ms. ***** mentioned how she understands how I am grieving; this is true, it is grieving and so much more. I want to take a moment to describe how this situation has affected me and every aspect of my life and how it has caused some major stress.  This situation was allowed to happen while employing the property manager to take care of the property and avoid such destruction.  This situation has cost me $20,000 and the expenses continue to rise, I had to use more than 100 hours of vacation time.  I have not been able to rent the property in the condition it was left in.  This is costing me money from lost income had I would been able to rent the place or sell the place.  It is costing money to get the place rentable.  This situation has caused me to distrust people and come to the realization that people will lie to you, cheat you and steal from you, I have been shown all of these acts from my tenants and this was allowed by my property manager.  This has caused me a great deal of sadness and depression and has affected my sleep and sent my body into a constant state of tense muscle aches.  
  
  Everything that has happened was avoidable or could have been minimized or at least caught earlier.  However, when I try to communicate this to Ms ***** her reply is “I warned you about these people” or “you picked them out”.  I am paraphrasing but this is her underlying message.  When I ask, when was there a last inspection?  Ms. ***** says she has not been in the house since 2019 because of COVID.  This is a clear indication that no inspections were occurring, and Ms. ***** is grasping at excuses of any kind to deflect any responsibility for the wrongs my tenants inflicted.
  
  In the 9 years 7 months the tenants were residing in my property the property manager was paid $10,645 from collecting commissions.  I did not get the services that were outlined in the contract for the cost incurred.  I believe most of the damage to the home occurred in the last few years the tenants were in the home.  Another way to state this is I paid the property manager $10,645 to cost me $20,000 dollars.  The most damaging behavior of the tenants was the drenching of the home in pet urine and feces. All this was avoidable if the property manager would have been doing their job by performing inspections.  According to Ms. *****, the last time she was in the home was in December of 2019 but did not go into the home again due to COVID.  This means 7 inspections were missed.  I believe it is during this time that the tenants began to allow their pets to urinate and defecate in the home.   This is 3 years and 7 months of the property admitting to not doing their job.    This comes to $4407.5 of fees the property collected but did not do their job.  (43 months multiplied by $102.5). The deposit which clearly states is not to be spent towards rets in the lease agreement, was not complied with by the property manager.  This $2000 will need to be paid to the property manager. For some reason, there is a remainder of $615 dollars that was left in the property manager’s account.  The Property manager (**** *****) has chosen to keep this $615 for inexplicable reasons.  If the property manager feels entitled to this money no explanation has been provided.  I have incurred $20,000 in damages and this has cost me in more than just monetary expense.  I am willing to accept $5000 in reparations settlement from the property manager.  This comes to a total expense of $11407.50 I am willing to accept this a***** from RnL Property management to keep this dispute out of the courts.
  Again, as noted above $615 is owed to me from the remainder of the deposit.  
  I do not believe inspections were ever performed and there is no written proof to show otherwise.  So only accepting 43 months, as this was admitted by Ms. *****: that no inspections were performed is more that fair.  I had to learn from my neighbors, how the place was neglected, who are willing to provide written statements of the inoperable vehicles, more than the 2 vehicles were not allowed by the lease, amongst other violations.
  If there were attempts made to get the deposit replenished, I would like to see this in writing.
  Ms. ***** mentioned getting correspondence from employees, I have kept all emails from KnK and RnL and have had nothing from any of her employees, associates on the condition of my property since I had made her aware of my concerns about the property in December of 2019.  
  
  Ms. ***** referenced selling the property, I have not sold the property and will not likely sale the property due to large cut in sale price from the damage made by the tenants.  Again, this is all damage that could have been caught earlier and corrected.  
  I am willing to have the Better Business Bureau help facilitate mediation and hope we can reach a level of settlement, but I do not trust Ms. ***** and believe she will try and deflect or grasp at any excuse to not admit any responsibility, the fact remains that the tenants were to be managed by her business, which I paid generously relative to the services provided.  I have serious doubts how this can be resolved outside the courts; I believe the only way Ms. ***** will pay and do the right thing is to have a judgement placed against her.
  
  I will once again ask the question directly to Ms. **** *****: 
  WHY HAVE YOU CHOSE TO KEEP $615 REMAINING FUNDS FROM THE SECURITY DEPOSIT?
  

  
  

  
  

  Customer Answer

  Date: 06/24/2022

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***** ********

  Business Response

  Date: 07/07/2022

                     R & L Property Management 
  * * *** *** ******* ** ***** ************ *********
  Owner/Agent/Manager
  July 7, 2022
  
  Dear B.B.B. (***** ********)
  Re: ID ********
  
  To whom it may concern, I am willing to meet with Mr. ******** if needed to help answer any questions he may have. 
   
  If you have any questions, please don’t hesitate to email me, or call me at ###-###-#### or email ********************
   Sincerely, 
  
  **** ***** 
  R&L Property Management Inc.
  Owner/Broker/Manager 
  BRE: # *******
  

  
  

  Customer Answer

  Date: 07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I would like to utilize the BBB to facilitate a discussion on the matters of why my property was allowed to be left in a state of filth and damage that far exceeds the deposit.

  
  

  I would like to know why inspections were not conducted?  Does R & L Property management consider a drive by viewing of the property an inspection? Does R & L have a check list they use during inspections?  

  I want to know what efforts were made to correct the damage and filthy conditions the past tenants left my rental dwelling?  Why were these efforts not communicated to me? 

  I want to know why R & L has chosen to keep all of the deposit knowing fully that I have incurred damages that far exceed the $2000 deposit?

  I want to know why R & L has chosen to retain the remaining $615 left of the deposit with no explanation?  Does **** ***** feel entitled to these funds?

  There was a clear breach of contract and I want to know what R & L intends to do to compensate me for that breach?

  
  

  I want to know if R & L finds it acceptable to not share any documents in their findings during their inspections?  If **** ***** claims that inspections were being conducted the horrendous filth and damage would have been noticed earlier. 

  I want to know if R & L finds it acceptable to state: " I waned you about these renters, all the damage they left is your problem."?  How is this an acceptable business practice?  

  I want to know what responsibilities outlined in the lease agreement and the contract I signed with KnK now R & L was relived of, due to COVID.? 

  I want to know if R & L finds it acceptable that anytime I wanted services and communication from the property management company, I had to ask?

  
  

  I want to know if there is anything at all that she intends to do in good faith to make this situation better?  I want to know if **** ***** realizes she has a reputation for doing exactly what she did with me with her other clients and this is a the reason why she finds herself in court and will continue to find herself in court if she does not change her business practices.

  
  

  I want to know what, if anything, she intends to change in here business practices as far as improved documentation and increased effective communication with her clients to avoid these problems and expenses I have incurred while employing her to avoid these exact issues.

  
  

  Mornings or late afternoons, after 3 PM are best for me. Can a discussion be facilitated virtually?  I live in Las Vegas so that would work best for me.

  
  

  Thank you for coordinating this ******

  
  

  ***** ********

  
  

    

  Business Response

  Date: 07/12/2022

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

  Thank you.

                     R & L Property Management 
  * * *** *** ******* ** ***** ************ *********
  Owner/Agent/Manager
  July 11, 2022 
  Dear B.B.B. (***** *********
  Re: ID ********
  
  To whom it may concern, I received the letter indicating Mr. ***** ******** would like to have a mediation meeting, if he could so kindly  please let me know when he would like to schedule the meeting. 
   
  If you have any questions, please don’t hesitate to email me, or call me at ###-###-#### or email ********************
   Sincerely, 
  
  **** ***** 
  R&L Property Management Inc.
  Owner/Broker/Manager 
  BRE: # *******