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Find a Location

McKenzie Diesel has 1 locations, listed below.

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    Business ProfileforMcKenzie Diesel

    Diesel Repair

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    McKenzie Diesel provides automotive repair services.

    Business Details

    Location of This Business
    11395 Pyrites Way Ste H, Rancho Cordova, CA 95670-4456
    BBB File Opened:
    8/22/2017
    Years in Business:
    9
    Business Started:
    5/7/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 282474 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Partnership
    Alternate Business Name
    • McKenzie Diesel & Auto Repair
    Business Management
    • Mr. Steven T Mckenzie Jr., Owner
    Contact Information

    Principal

    • Mr. Steven T Mckenzie Jr., Owner

    Customer Contact

    • Mr. Steven T Mckenzie Jr., Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    BUYER BEWARE! This shop is DIRTY business. Parts STOLEN. Brought my truck for high pressure pump repairs. ***** stayed for over a week. Estimate for repairs came out to be very expensive to where I thought it's not worth repairing it. I mentioned to them I will probably send it to the auction.. AND here came the "GOLDNE OPPORTUNITY" to steal the usable parts! Got my truck few days later. Got second opinions. And other mechanics pointed out lots of typical usable parts were missing from the truck.They did return most parts when I called them out on it. They didn't even argue on it, obviously because they caught "hot-handed." I was finally able to get the truck repaired with another mechanic but because of other discovered missing parts, my truck has slipped into the Lymph/SAFE MODE and I was stranded multiple times while coming back to this shop for missing parts and trying to get the truck to function right, now after cause of issues since parts were missing... I've incurred ADDITIONAL approximately $1,500 of unnecessary expenses with towing (twice) due to issue created with the ***** of parts. Asked the owner to at least refund my $547.82 diagnostic fee and I would of just went my own way and kept the BAD ****** to myself but they just blew me off and ignored me after multiple requests for a refund. Paid $547.82 for diagnostics on 10/20/2022. **** was point of contract. I would of been okay and "ate the additional expenses" if they have refunded me just at least the diagnostics charge, but at this point, I will provide receipts upon request of all the additional expenses incurred totaling over additional $1,500 in addition to the $547.82, and I expect the full refund.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dylan D

    1 star

    07/25/2023

    Terrible shop. Lied the whole time. Took 3mo and than blames customer when a 2k part blows up for their negligence. They said customer should of checked after they drove it for 4hrs to ensure no issues. I drove it less than 8miles and my transfer case blew and had residue around it.They charge for a courtesy inspection to find additional upsales for their customers. Who wants a company that doesn't care to overlook and unsure no future upcoming issues for customers.Vehicle left outside dusty and dirty. Grease hands everywhere.

    Local BBB

    BBB of Northeast California

    BBB Reports On

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