Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has no idea how to help students pass state exams ! And they advertise 100% pass or money back guarantee ,but do not honor it !! Out of the 125 questions on the **2 test I only recognized 2 questions from contractors intelligence schools and they were worded different ! I was in the dark on the whole test .I prepped very well using all their study materials and was scoring in the high 90's on all practice exams and still failed because they did not provide accurate study materials !! I called the school to complain and spoke with ****** who told me to watch all videos and read all reading info provided besides modules and practice exams I was studying. Took his advice and failed second attempt at PSI school . This time I did not notice one bit of their study materials in the state test again !! So I called ****** back and he asks me if I can remember word for word any of the questions asked on the state test, So I gave him a couple and then realized he was writing them down. And when I called him on it he said "The **2 is the newest hardest test they have right now and we don't have much on it" After that admission I was done and requested my money back. They gave me a definite no by way of email. I called the California ********************* and they told me their tests are highly secret and NOBODY has access to them. They said schools that advertise a pass guarantee are scams and I should be fully refunded! I paid $249.00 for their initial program. And every time you fail there is a $100 retest fee to the state. I also paid them an extension fee because they provide so much overwhelming materials in their program that are not on the actual test!! I am going to speak with an attorney concerning legal advice. IF YOU ARE TAKING THE **2 REMODELING EXAM STAY AWAY FROM THIS SCHOOL! THEY DO NOT PROVIDE ACCURATEOR CURRANT ANSWERS AND YOU WILL NOT BE REFUNDED !!!!!!!!!

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ***********************. I am currently on the journey of getting my B2 residential remodeling contractors license in the *******************. I stumbled upon this company called Contractors intelligence school located in **********. This companys website is Contractorsischool.com . I inquired about more information about there services on there website via phone call for how they can help me with that specific license. If it is even possible. A guy named *** contacted me a couple of days later and began to sell me on the course they offered, assuring me that they could help me in my situation, not even knowing it fully*.I got pumped because this was my shot. Its exactly what I wanted to hear. As he persisted to take my credit card info over the phone. I did not have the card on my person at the time. I rushed to my card and signed up for the courses online which came out to about 566.95$ in total on my bank statement. I quickly realized when I was looking at the application that needed to be accepted by CSLB, which also cost another 250$ to review, that there is nothing they could do to HELP me in my situation. As this realization came to me, in less than 24 hours of me Paying for their services, I called their office to get a clarification and start inquiring about a refund as the course was completely useless to me at this point. The couple of people that I talked to at the front desk assured me that I would almost surely get a refund and emailed me a refund form. I filled it out then sent it back. In less than 24 hours they responded with a denial hitting me with a few lines from there contract. (They did offer to freeze my account for 3 months which I accepted.) I will not be using there services regardless and would like a full refundtheir contracts main purpose is to deny you a refund. Im not sure why their business rating is so high on the BBB. Please do yourself a favor and go to another school if you are on the same mission.

  

  Business Response

  Date: 09/14/2022

  ******, thank you for raising your concern.

  
  Your reason for cancelling the course involves your learning about the state fees.  The state fees are clearly displayed on our website.  The state fees were also disclosed in the contract that you willingly accepted before using our course.

  
  We do NOT offer an UNCONDITIONAL money-back guarantee.  In fact, on all our advertisements, we state 100% Pass-Exam Moneyback Guarantee.  This guarantee is also reflected in your receipt that you provided as supporting evidence to the Better Business Bureau.  

  
  The contract that you are downplaying, is a very important tool used to protect both parties.  Once you enter the contract, both parties must uphold their end of the bargain. 
  

  Our school offered to work with you and freeze your enrollment for 3 months, which you accepted.  Then, you decided to walk back on the new terms, leave us a 1-star review on BBB, and file this complaint.
  

  As per our correspondences, it appears that the true reason why you want to cancel the course is because you went with another school after purchasing our course.  Unfortunately, we do not offer an order cancelation because you decided to go with another school.  You logged-in and used our course, then decided to cancel.  No exam preparation school in our industry will allow to use their course then seek a refund.  
  

  We are NOT hiding our terms and conditions. They are posted in the footer of every webpage, which you can read before purchasing our course. Additionally, you can create a free demo account and try our course before becoming a student.

  We wish you the best of luck for your future endeavors.

  Customer Answer

  Date: 09/15/2022

  I am rejecting this response because:Seems to me that yall are making conclusions based on assumptions. Like I stated when I called, the course is useless to me. Everyday we get reminded how blessed we are without the need to take advantage of others or situations, so we keep it moving on this side. Im high key disappointed in myself for falling into this trap, but it is what it is and comes with a ****** to be learned. All I have left to say for now is shame on yall for the way that you choose to conduct business. You may have gained my money but youve lost my recommendations as well as my respect. Add me on your list of misled customers while I add contractors intelligence school to the list of unethical businesses that are not to be considered in the future. Have a good day.