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Business Profile

Antennas

Jerry (001) - YASFBARA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2nd I ordered a pair of "leather pants" from Mongogirl Clothing off of TikTok for $30.79. The item received is totally different from what was advertised. I have been going back and forth with the merchant for a refund. I've requested information in order to return the order which they will not provide so I submitted the address from the shipping label received. I have also provided pictures to them of my issue with this purchase and requested a full refund, they will not refund my funds and only offered me 15% which is not an acceptable amount. In return they have ceased communication with me regarding. I have attached pictures of what I ordered and what I received. Thank You

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "******** Whatever Box" from this company. Not only did i file an immediate discrepancy with my bank because after i placed my order I thought for sure it was a scam. I placed my order Dec 11 2024. I just received the package today January 10 2025. The "Box" was infact a bag. The contents were not worthy of a gumball machine item. Not even the supposed Hoodie. I am trying to now contact the company which has no contact info whatsoever except the address on the package itself. I would like a shipping label to return the items to wherever or whomever and also an immediate refund. I'm super angry about this 1 because it was suppose to be a Christmas gift and 2 because it took a month to come from ********** and 3 because the items weren't worthy of much of anything. I would also like this to be resolved in a timely fashion. Anything less would be unacceptable.

    Business Response

    Date: 01/16/2025

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell or any similar products on the photo. Our website, ***************************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    TL Ednel 

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received 9 of these useless items which I did not order! I will check my credit card transactions to see when and how much was charged.

    Business Response

    Date: 01/08/2025

    Hello Better Business Bureau,

    Thank you for contacting us.

    In order to solve this issue, could you tell us your full name and the email address you used when making this purchase? Also, provide us with the name of the item.

    We'll be waiting for your reply.

    Team Rewave

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package of items that I did not order (Ear pods and a usb cable)Shipper was Jerry(001)-Yasfbara, ************************************************************* via **** Mail. The box inside was printed with "lucky Box" with two boxes inside. I am not sure why these items were sent to me and no receipt was inside. I believe these items were sent in place of another item i bought. I did not order ear pods or a USB cable from anyone!I do not have an order or tracking number because I didn't order it. I am not sure what price they took from me because I have been ordering Christmas presents all over the place and haven't figured out which one was the **** order.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/6/2024, I purchased online 3 dog beds, size large for my 3 dogs. After not getting confirmation of my payment and order no. I checked reviews of this company and found that they are scamming people. I emailed them to tell them to cancel order and not ship. Within days they send email saying they were shipping. I again emailed I do not want the beds, I am getting them elsewhere -- they refused to cancel and sent a very small package that could never contain one dog bed let alone. I sent it back RETURN to SENDER -- they sent it back 3X -- I spent $28.00 and sent it Registered mail -- a couple of days later they sent it to me a 4th time.

    Business Response

    Date: 11/26/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell dog beds or any similar products. Our website, *************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't attach the charging cable to the phone, it's like I'm trying to attach 2 magnets, they reject each other. Phone is useless because it can't be charged.

    Business Response

    Date: 12/02/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell charging cables or any similar products. Our website, *************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Amazon returns box for $61.26. What I recieved was 2 items worth maybe *****. This was grossly misrepresented. There is a set of earbuds and some Made in ***** charging cables. That's it!!!!! I want to be sure that people thinking of getting this "Lucky Box" know that it is a scam. I'm basically embarrassed to get 'taken.

    Business Response

    Date: 11/26/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell returns boxes or any similar products. Our website, *************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two beanies for the coming winter months. One has cuts all over the rolled up part of the beanie which is yellow and adult size. The other is a red beanie and is a small childs size.

    Business Response

    Date: 11/26/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell beanies or any similar products. Our website, ***************************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

    Customer Answer

    Date: 11/26/2024

    The package that the contents were sent have your exact business information.

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my product but the glass was shattered

    Business Response

    Date: 12/02/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell the photo. Our website, *************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two handbags from a company called MarbellaClo and they use Jerry Yasfbara for their products and shipping. I ordered the bags on 10/17/2024 and didnt receive them until 11/13/2024. I emailed them that same day as well as 11/17/2024 and 11/19/2024. I have contacted this company several times regarding a return and refund for the products Ive purchased. The items do not look like the photos online and they also came defective. Per their return policy, they offer a full refund for defective items. I have not received any communication back aside from an automated message saying someone would reach out in 2 business days (its been almost a week now). Ive read several reviews online saying this company is a scam. I spent $62.90 on their purses and would like a full refund. Im happy to return the products as they have never been used.

    Business Response

    Date: 11/20/2024

    Hello there,

    Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

    After reviewing your statement, I want to clarify that we do not sell bags or any similar products. Our website, *************, specializes in TV antennas.

    If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

    If you have any questions about our products or services, please feel free to ask. Were here to help!

    Best regards,

    Team Rewave

Jerry (001) - YASFBARA is NOT a BBB Accredited Business.

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