We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Breastfeeding

Milky Mama

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Breastfeeding.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a breast pump through insurance on a website that was recommended by a pregnancy program. I tried contacting them to see when I will recieve my pump as I'm almost 37 weeks and have gestational diabetes which can lead to early delivery. I could not get ahold of them via email, phone or fb messenger other then an automatic reply once thanking me for contacting them with no follow up. I posted a comment on their ******** page asking the best way to contact them since none of the 3 ways listed above worked. They BLOCKED me on ********. I did get an email back saying package was delivered with a tracking number, the tracking number said it was not recieved from the sender. They replied back with the same reply saying it was delivered and the tracking number then another email saying they would "confer" on Monday. I checked Instagram and am seeing others commenting they're not able to get ahold of them and haven't got their pump. I feel like they're scamming people and insurance companies

    Business Response

    Date: 08/24/2024

    Dear ******,


    Thank you for providing the screenshots of your communications. I understand how frustrating this situation must be, especially with your upcoming delivery.
    However, it appears there has been a mix-up. The company you are trying to reach, ************ Baby, is not affiliated with Milky Mama. We are a separate company based in ****************, **********, and we do not sell breast pumps.


    I recommend reaching out to ************ Baby directly to resolve this issue with your breast pump order. If you need any further assistance or if theres anything else we can help you with, please feel free to contact us.


    Wishing you the very best as you prepare for your delivery.


    Warm regards,

    Milky Mama Support Team

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt receive all my items from my original order. I called them and the shipped out what was missing . When I received the brownies, they were hard and not edible . I called them and sent pictures in an email and they agreed that they did not look right. So they sent out another brownie. When they came in the mail, they also looked the same dried up and hard as a brick . I asked if I can just send them back to them so I can get some that that are edible and they said no they cannot take them back and they cannot send any more out and they can give me a 10% discount on my next order and that is it . It makes no sense why the first ones would taste normal and be more of a brownie texture and these last two that they did for replacements were hard as a brick. Do they just keep old ones to send out for replacements?

    Business Response

    Date: 05/07/2024

    Hello,

    Thank you for sharing your concerns about the texture of our brownies. We understand from your feedback that the graininess, due to the whole grains and flaxseed in our recipe, has not met your taste preferences. These ingredients are specifically included to enhance the nutritional value, promote milk supply and contribute to a healthier snack option, though we acknowledge that they might not be everyones preference.

    In response to your initial feedback, we promptly sent a replacement order to address your concerns, ensuring that our product quality and customer satisfaction standards were upheld. Unfortunately, it seems the texture of the replacement brownies still did not align with your expectations.

    To further assist you, were offering a choice between a coupon or a partial store credit. This is intended to provide you the opportunity to explore other products within our range that *** better suit your tastes. Whether you choose to try another type of baked good or a different product altogether, we hope this offer will encourage a more enjoyable experience.

    Please let us know how you would like to proceed with this offer. 

    Customer Answer

    Date: 05/08/2024

     I am rejecting this response because:

    The item was not edible. I know how grains taste, and this wasnt a grainy texture. It was harder than a brick. The only offered me 10% off another order they did not offer me any credit  

  • Initial Complaint

    Date:07/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was delivered to a wrong address by the company and refuse to give me a refund or resend the goods that I had paid for already. When I try to communicate my problem, I was ignored by the company.

    Business Response

    Date: 07/27/2022

    Hello,

    On 7/16, the customer reached out to report that they had not received their order tracking information. We then replied to with tracking information which showed that the order was delivered to the address provided at checkout on 7/2/2022. The customer advised that they had not received it and requested a reshipment or refund. Our team asked the customer to verify her shipping address in which they provided a different address than the one used when checking out. We advised the customer that the order was shipped and delivered to the address that was supplied at checkout and that we are unable to offer refunds in the event that the customer provides us with the incorrect address. We did send the customer an order confirmation email after the order was placed, which also showed the address that the order would be shipped to. At no point prior to shipping did the customer reach out to notify us that the address they entered when checking out was incorrect. Once we advised the customer that we were unable to reship or refund orders that were delivered to an incorrect address that was provided by the customer, the customer grew angry and threatened to to report us to the BBB. Attached is a record of the communication we had with the customer as well as a copy of the order receipt. 

Milky Mama is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.