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Business Profile

Carpet Installation

L A Carpet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home in October 2021. We wanted to move in to New flooring throughout the house so we contracted LA carpet for new laminate flooring throughout our home. 3 months later the floor started to separate and lift throughout the home. Leave contacted the company in March 2022 and yet has found a resolution. We have had three inspections from their company also involving a third party inspector per la carpet to determine what was wrong with their faulty product and they have yet to find a resolution. We keep getting the runaround, and no action has been taken to repair or replace defaulty defective flooring.

    Business Response

    Date: 05/09/2022

    Good afternoon,

    LA Carpet has communicated to customer on Friday 05/06/22, they were notified we are moving forward with repair.  The material has been ordered and we are waiting on material arrival to proceed with repair date.

L A Carpet is NOT a BBB Accredited Business.

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