Complaints

This profile includes complaints for Aspire General Insurance Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aspire General Insurance Services, LLC

  PO Box 2426 Rancho Cucamonga, CA 91729-2426

• 

  Aspire General Insurance Services, LLC

  8885 Haven Ave Ste 250 Rch Cucamonga, CA 91730-5198

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspire Agent ********* sent payment to the wrong body shop and they refused to cover my rental passed the date she issue the check even though it was to the wrong place. I still do not have a car and no one is resolving this. I just want my car

  Business Response

  Date: 05/02/2025

  We are in receipt of your email dated May 1, 2025,concerning a matter brought forth by ***** ****. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, we have received verification that the payment has been issued to the body shop along with rental has been issued to *****. On May 2, 2025, we communicated this information to ***** ****. We apologize for any frustration ***** *** have experienced during the handling of the claim.

  Should ***** **** have any questions in the interim,we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/25, an Aspire insured driver missed his right turn and decided to try to make it anyway by cutting in behind me and ended up rear ending me. The driver pulled over, apologized, gave me all his insurance info and drivers license, etc. ********************** has yet to reimburse my insurance company so I can be reimbursed. Aspire sends me a letter say they can't contact the driver. Um, for a OVER A MONTH? Either they are lying / stalling, or the driver is ghosting them.Obviously the guy hit me as I have all his info. Why would he stop otherwise? Oldest trick in the book.Tried contacting Aspire, and as other complaints have indicated, no response.

  Business Response

  Date: 05/05/2025

  We are in receipt of your email dated April 29, 2025,concerning a matter brought forth by *** *****. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, we are continuing our investigation into coverage for this loss pending information from our policyholder. Most recently on May 2, 2025, we notified *** of the current status of our investigation and correspondence has been sent to *** supporting the information provided.  We apologize for any frustration *** may have experienced during the handling of the claim.
  
  Should *** have any questions in the interim, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired insurance via Aspire in February and prepaid for 6 months. On 3/15/25 I purchased a truck. I tried to add it to my existing insurance policy written by ***** at Aspire. *****, who wrote my policy told me to call him at ************** if there were any changes. I called ***** four times on 3/15/25 the day I purchased the truck, with no response. I called daily for a week thereafter. Still no response. Then on about April 20th ******* contacted me and said, "***** is in training and cant handle your policy so I will do it." ********* phone number is **************. She said she would call back and never did. Since then I have been trying to reach either of them and Aspire to have my new truck put on my prepaid Aspire insurance policy to replace the original vehicle I had on the policy. In summery, I prepaid for 6 months on my insurance and have no insurance on the vehicle I bought over a month ago because nobody at Aspire, including two assigned agents, will call back. They are the reason my current vehicle is uninsured while it is required to have insurance in the state of CA. Since they have refused to insure me I want a refund dated from 3/15/25. I have paid for insurance yet have no insurance

  Business Response

  Date: 04/29/2025

  Thank you for bringing your concerns to our attention. Our records indicate that we spoke with you on April 28, 2025 and addressed your concerns. Should you have any additional questions related to your policy, please contact us at ************.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car 2019 ***** RX450 AWD involved in an accident on 03 March 2025 when it was paking in 24 Hour Fittness park lot. My insurance is Aspire General Insurance Services and I have full coverage with them. I submitted a claim (claim no. ******CA) to them . They determined that it is not my fault but thr other side fault and my car totaled loss and they requested a repair cost estimation. I submitted an estimation of $24000 for repair cost to them. On 22 April 2025 insurance representative ***** called me that because the car totaled loss I have to choices: 1. The take my car and payout $20000 as compensation for all the car 2. Payout $5000 for repairing my car. I called them that I am not agree with this compensation because my car value in the market is more than $20000 and repair cost estimation is $24000. The refused to pay more.

  Business Response

  Date: 05/01/2025

  We are in receipt of your email dated April 25, 2025,concerning a matter brought forth by **** ******. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that Aspire is addressing the vehicle settlement with ****. On April 29, 2025,we communicated to **** the settlement options available to them. Also discussed was the information needed to review surrounding the re-evaluation of the vehicle. We apologize for any frustration **** may have experienced during the handling of the claim.
  
  Should **** ****** have any questions in the interim,we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 18 my parked car was hit by a careless driver and I was given insurance information I have attempted to fix my undriveable car since then and have received no communication no answers and no timeline I am extremely frustrated I havent been able to drive my car for 2 months and they refuse to do their job

  Business Response

  Date: 04/18/2025

  We are in receipt of your email dated April 14, 2025,concerning a matter brought forth by ***** *******. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that Aspire is addressing *****' vehicle damage in this loss. On April 15, 2025, we spoke to ***** who advised that he has received the release. Once the signed release is received, we will be able to issue payment for their damages. We apologize for any frustration ***** may have experienced during the handling of their claim.
  
  Should ***** ******* have any questions in the interim,we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's parked truck was hit by a person insured by Aspire. The driver took full responsibility and luckily connected with us directly to provide documentation that he took full responsibility. This happened in August 2024 - It took Aspire more than four months to accept responsibility. When they did, they provided only partial payment ($758.83) and said the body shop would need to provide a report for any additional funds. The body shop performed the work in March and provided a report and invoice. After more than four emails and four voicemails by me, another voicemail by my insurance and an additional email and phone call from the body shop - they refuse to respond or make the payment. I have since had to pay out of pocket for the amount the insurance owed to the body shop and ask for a full reimbursement by Aspire insurance company.

  Business Response

  Date: 04/16/2025

  We are in receipt of your email dated April 9, 2025, concerning a matter brought forth by ******** ******. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, we have issued the supplement payment to ******** ****** on April *******. We apologize for any frustration ******** *** have experienced during the handling of the claim.
  
  Should ******** ****** have any questions in the interim, we encourage them to contact their adjuster at *******************.

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspire General Insurance Company is charging an unfair refund fee of $50 and is acting like they could charge me additional money. This is an auto insurance company. I see that other people have been charged additional money on top of the policy that was paid. I want to be proactive and prevent this from happening as I am awaiting the confirmation of how they will respond money-wise to my cancellation. I feel the $50 fee is unlawful although they say the put in the policy information. California protects consumers from unfair practices against dishonest automobile insurance companies. It is important every consumer knows they have rights in these matters. This company is obviously falling between the cracks in their practices. States have partial refund and full pro-rated refund policies. I believe California is one of the full refund states. I had paid my car insurance 6 months in advance. I cancelled last week in March 2025. The policy ran from 1/26/25 to 7/26/25. Since I cancelled after only two months, with normal auto insurance companies doing business legally and legitimately, I would receive a pro-rated refund amount and there would be no extra cancellation fees. This company is acting like instead of refunding me, they will charge a $50 fee and could collect yet more money beyond the full amount already paid at the start of the policy. The people who answering customer service lines had foreign accents. The one I spoke with today became rude and smart alack with me when I told him this policy cancellation approach by his company was likely illegal and that California would protect consumers. He became very rude and would not transfer me to a manager or the billing department to get specifics on just exactly how much would either be pro-rated as a refund and left after the $50 cancellation fee, or if they were planning to charge me yet more money. He would not transfer at all to anyone else. I want a pro-rated refund in full.

  Business Response

  Date: 04/09/2025

  Thank you for bringing your concerns to our attention. Our records indicate that we spoke with you on April 9, 2025 and addressed your concerns. Should you have any additional questions related to your policy, please contact us at ************.
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file a hit and run case on march 5th and same day my windahield crack as well i file a case and latter i recived a call from a ASPIRE rep *** name is ****** he was actong like *** agent trying to intimidateme i told hem my vase how happende and he was so arrogant making me feel i wasa lier telling me that how i told hem the incident dint happens he said u need to open 3 claims and paid 3 deductibles i ask why and he said LISNTEN I GET PAID EITHWR YOU DO IT OR NOT you espanic people think diferent i ask hem please help me o dont what yo argue he treat me to send my case to inveatigations i told hem go ahead i dont have nothimg to hide now je said you know what i really dont undwratand why u open a claim on ur winshield the voat is 600 to replace it and u will paid ********************************************************************************************************************* ABOUT MY OTHER VEHICLES NOT INVOLVE ON THIA CASE on why i hqbe too many vehicles who srive those vehicles peraonal imformation I FEEL HARRAST AND SISCRIMINATED by this individual AGENT ****** ***** AT EXT2011 ** **** report me any where u whant I STILL GET PAID VERRY SARCASTIC my claim # ******CA he ask me to take my car to a body shop still there for a while now he dsnt whant to cover it he said to me to paid from my pocket i will report this issue to THE DEPARTMENT OF INSURANCE IN ********** and attorney geenaral office HE SAID WILL SEND ME TO INVESTIGATIONS BECAUSE HE THINKS IM COMITING A FRAUD he is falsing accusations i will sick LEGAL ASSISTANCE AS WELL

  Business Response

  Date: 04/02/2025

  We are in receipt of your email dated April 1, 2025,concerning a matter brought forth by **** ****** ******** We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that Aspire is addressing **** ****** ********* windshield damage claimed in this loss. On April 2, 2025, we spoke to **** advising him of this information and the other vehicle damage would be considered a separate claim. We apologize for any frustration **** may have experienced during the handling of the claim.
  
  Should **** ****** ******* have any questions in the interim, we encourage them to contact their adjuster at ********************

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over two weeks since I had my car accident. I have received zero info after filing a claim and the only update they had for me was we are working on it.. I pay my insurance every month and deserve to at least know whats going on with my car. Im trying to just move on from the accident and figure out what Im going to do. I cannot do that if this company just gives me the run around and refuses to actual do the job of an insurance company.

  Business Response

  Date: 03/04/2025

  We are in receipt of your email dated March 2, 2025,concerning a matter brought forth by ***** *****. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that Aspire is addressing ***** ******* vehicle damage claimed in this loss. On March 3, 2025, we spoke to ***** advising them of the total loss settlement issued for their vehicle damage. We apologize for any frustration ***** may have experienced during the handling of the claim.
  
  Should ***** ***** have any questions in the interim,we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2024, I called Aspire General Insurance to cancel my policy. They claimed the call "dropped" but never called me back to protect my rights as a consumer. However, they later sent letters to my physical address, which contradicts their claim of prioritizing privacy.I called back on January 2, 2025, to cancel again, and on January 3, 2025, Supervisor ****** left me a voicemail confirming my cancellation. When I spoke with another agent and then a supervisor that same day, they stated that Aspire only issues refunds if the new policy has greater coverage than theirsa policy that was never disclosed at the time of purchase or cancellation.When I asked for clarification, Aspire representatives simply said, "this is just how we do it." No written policy was provided. Aspire then sent me a collection letter for $85.29, despite my policy being canceled and my attempts to resolve this matter. Their refund policy appears deceptive and unfair.Additionally, Aspire failed to return my money for the portion of unused coverage, despite my new policy being active from November 6, 2024 with Progressive. Aspire has engaged in unfair business practices by failing to inform customers of their restrictive refund policy and then aggressively attempting to collect payment for a canceled policy.

  Business Response

  Date: 03/05/2025

  Dear ********* *****,
  
  Thank you for bringing your concerns to our attention. Our records indicate that we spoke with you on March 4, 2025 and addressed your concerns. Should you have any additional questions related to your policy,please contact us at ************.

  Customer Answer

  Date: 03/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****