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Business Profile

Online Retailer

Shapellx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 183 total complaints in the last 3 years.
  • 75 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bra and shape wear on April 8 and received the item on the 10th. The items were to small and an exchange was initiated. The item was sent back on 4/15. It is now 4/24 and I have not received my exchange. Everytime I inquire they tell me the items are on back order. At this point I want a refund if they can't send my items.

    Business Response

    Date: 04/24/2025

    We sincerely apologize for the delay and any frustration this has caused. We have processed your refund, and you should see it reflected in your account shortly.
    Thank you for your understanding.

    Customer Answer

    Date: 04/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *****

     

  • Initial Complaint

    Date:04/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 11th 2025. I received and email stating that once the order is shipped, I'll receive an email with the tracking number of my package. I have yet to receive any further contact despite my two attempts through email and six phone calls within the last two days. I want my items ASAP or a full refund ASAP! This is unacceptable, I feel as though I've been scammed.

    Business Response

    Date: 04/15/2025

    We sincerely apologize for the delay and any frustration caused. Your order is being prioritized, and our team is working to resolve this immediately.
    A detailed update will be sent to your email within 24 hours. Please check your inbox and spam folder.

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the AirSlim Postpartum Side Zipper Support Shorts Black XL for $64, the Underwire Push-Up Bra Black / 40C/D for $48, and the Mystery Box | $13 for a Surprise on 3/24/2025. I have not received any correspondence from the company since then. Every time I try to track the Package information provided it keeps showing as received and that is all. I want an update on the products I paid for and for them to be delivered. Thank you in advance.

    Business Response

    Date: 04/07/2025

    Were sorry to hear youre going through this, and we understand your frustration. Please check your emails. Well do whatever we can to help you.

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order yesterday, 3/2/2025 I had two coupon codes and thought system attached the coupon with the bigger savings it didnt. I immediately chatted in but said they were offline so I emailed them. ***** in customer service responded to my email ignored my request to cancel my order (before it shipped) and just addressed that only one coupon could be applied. I called during their business hours also chatted and emailed and got no response and their phone number said they were unavailable at 10am EST this morning 3/3/2025. She emailed that the order couldnt be cancelled because it had been shipped the this evening, 3/3/2025 @ 8:12pm cst. I want my full refund. This company is clearly a scam.

    Business Response

    Date: 04/07/2025

    We sincerely apologize for the confusion and frustration regarding your order and coupon codes. After reviewing your order, we see that a 10% discount was applied. If you intended to use the 15% code instead, wed be happy to refund the 5% difference.
    Alternatively, weve emailed you a return label if youd prefer to return the items for a full refund. Please check your inbox (including spam/junk folders) and let us know how youd like to proceed.
    We truly regret the inconvenience and appreciate your patience as we work to resolve this for you.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Where do I begin. ???????. I have purchased products from Shapellx twice now. The first time I had no need for a return or exchange, which the company advised is totally welcome on their website. However, on my last purchase I purchased $400 worth of products which all came in good condition. Order #: SYSX-*******. However, Ive lost weight and even though I downsized from prior, the products were too large so I need to do an exchange on several of the products and a refund on only 2. I have send 2 emails, tried calling number listed, and try texting to get in touch with customer service to no avail. I am highly disappointed and frustrated because I have an upcoming trip I needed my products for. The contact number, email etc listed appears to be fraudulent and does not get you any response. Hence Im stuck with products I cannot use. I wish I knew this before making such a large purchase and would not advise anyone to purchase from this company.

    Business Response

    Date: 04/07/2025

    We sincerely apologize for the delay and frustration youve experienced. Your concerns are important to us, and weve just followed up via email regarding your request (Order #SYSX-1537229). Please check your inbox, including spam/junk folders, for our response.
    Again, were truly sorry for the inconvenience and thank you for giving us the chance to make it right.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items online March 11, 2025. A few days later, I was advised the items were not available in the color I ordered. I was offered a different color but I declined. They asked me to wait an additional 7 days for the item/ color I ordered. By March 22, I received 1 of the items. I emailed asking they refund the other 2 items. As of April 2, 2025, I have not received my refund. I'm worried this company is a fraud that steals money from customers. Please help me get my refund?

    Business Response

    Date: 04/02/2025

    Thank you for bringing this matter to our attention. We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused.
    After reviewing your case, weve processed a full refund for the two outstanding items. The refund has been issued back to your original payment method. Please allow 3-5 business days for the funds to reflect in your account, depending on your banks processing time.
    We deeply regret falling short of your expectations and appreciate your patience throughout this process. If you have any further questions or need assistance, please dont hesitate to contact us.
    Thank you for giving us the opportunity to make things right. We hope to serve you better in the future.

    Customer Answer

    Date: 04/02/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I confirmed tonight that the company has refunded me for the two missing items.  Thank you!

    Regards,

    ******** ******

     

  • Initial Complaint

    Date:03/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this February ******* paid the amount of $110.66 but never received my items. They are saying that I should have received it by now but again I have not. I would like the transaction completed or my money returned.

    Business Response

    Date: 03/30/2025

    We sincerely apologize for the inconvenience youve experienced with your order. We understand how frustrating it must be to have paid for an item and not received it as expected.
    After reviewing your case, weve processed a full refund to your original payment method. The refund may take 35 business days to reflect in your account, depending on your bank or payment provider.
    Again, we deeply regret this situation and appreciate your patience. If theres anything else we can do to make this right, please dont hesitate to reach out.

  • Initial Complaint

    Date:03/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shapeware item I saw advertised on social media. I thought i had added a 2x in my cart however with going back and forth between deciding which items I wanted I ordered a S. Reached out to company after receiving the small to exchange for the 2x. I was sent a email which stated as a one time curtesy they would send me the 2x and I could keep the small if I first did a review about the product. To which I replied I would have no problem doing a review once I receive the exchanged item and I could actually review it. No response from company. Followed up the email a few days later asking for the return/exchange documents. Company responded with a email that gave a link for a exchange request and I have not heard or received exchange documents. Company has a 30 day policy listed on website but this process has almost been ***************************************** I can return for a full refund.

    Business Response

    Date: 03/30/2025

    We apologize for the delay in your exchange.  We have processed your exchange - please check your email for tracking details. Thank you for your patience. Let us know if you need anything else.

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within less than 24 hours of placing an order with this website, I was sent an email stating that my item was out of stock and would now not deliver until April 7th despite. When I initially placed this item, it stated it would be delivered in 3-7 business days which meant the latest it would be delivered is March 28th. Despite sending numerous emails, I keep getting automated responses that customer service will be in touch with me ***** hours. Their website claims they have live customer service from 8:00 am - 5:00 pm ET through their online chat support or through calling their customer service line. This is such BS, I called at least 10 times yesterday "during their hours" and each time, the phone line said that the agents were offline. I have called at least five times today and it says the same thing, that agents are offline. I've tried going on the online chat group and selecting "talk to human" - but it says the SAME THING AS THE PHONE - the agents are offline. Despite this horrific experience, I thought oh maybe some of the time I was calling it was ET time so I thought I should call during PT times since they are in **********. WRONG. Doesn't matter what time you call, NO ONE will answer. I was so excited to get this item and have been brutally scarred by this horrific customer service experience. The worst part is that I ordered this for a wedding I am a bridesmaid in and the only reason I ordered it is because the website delivery date was at the latest Friday March 28th. So I thought just maybe it will arrive before I have to go out of town that afternoon but nope. I cant even get an email customer service response but they can email me that they let me order something out of stock and its no longer available despite them taking my money? Whats the point of trying to say you sell "quality" products if your customer service department is the shittiest ever. They need to retrain customer service and they need to improve it, unacceptable.

    Business Response

    Date: 03/21/2025

    We sincerely apologize for the frustration and inconvenience caused by your recent experience with our website and customer service. We deeply regret the delay in delivering your item and the lack of timely support when you reached out to us.
    Upon reviewing your order, we confirm that the item was indeed out of stock, and we have processed a full refund to your original payment method. You should see the refund reflected in your account within 3-7 business days.
    We understand how important this item was for your upcoming event, and we are truly sorry for falling short of your expectations. Your feedback is invaluable, and we are actively working to improve our inventory management and customer service processes to prevent such issues in the future.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made this purchase on 03/12/2025 and it is still awaiting *** is shouldnt take this long to receive my delivery

    Business Response

    Date: 03/20/2025

    Due to overwhelming demand, your order has been delayed, and we sincerely apologize for the inconvenience. Weve canceled your order and issued a full refund, which should reflect in your account within 5 days. Thank you for your patience, and we hope to serve you better in the future.

Shapellx is NOT a BBB Accredited Business.

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