Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used 2 Momentum cameras for years at a charge of $5.99 per month. We stopped using the cameras in early March of this year and cancelled our subscription to the Momentum service, They just billed us on 4/9/2025 the $5.99 charge. The account was closed a month ago. I have tried to contact Momentum through email and calls with no success. It appears they are now owned by Apollo Tech USA. I have not found a way to reach a person at Apollo Tech USA so I am filing this complaint in hopes of a quick resolution. I would appreciate if they would not bill us anymore and verify our account is closed rather than have me have to go through the work of disputing their charge next month on my credit card. I don't like having to resort to filing a complaint but it appears others are having the same problem I am having. I don't see why I should have to spend so much of my time to get them to do what they should have done last month. I have provided addition information to the BBB in the form of a Word document with additional information.

  Business Response

  Date: 04/21/2025

  Per software provider:

  I was able to find the account under a different email address *********************** The subscription has been canceled and a refund of $5.99 applied to card ending in 2016

   

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple home security cameras for many years with this company. Have the paid subscription automatically charged monthly to my account. Never had a problem until recently. Mid January the app stopped working. I have emailed multiple times, and called at all times of the day. Phone appears to be out of service, and not one reply to my emails. Within the last day or two their website was shut down. Yet I was just billed the monthly charge! No warning at all! No way to cancel, and they had better stop billing me. I have disputed recent charge with my bank, but that can take up to 90 days. This company are thieves. ******

  Business Response

  Date: 02/12/2025

  The subscription has been cancelled. The charge has also been refunded to the customer. 

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this subscription for a couple of months. On December 4th this company asked me to fill out a form with my info so they can cancel my account. They still charged me for the subscription on Dec 16th. I've asked them for a time frame on how long this takes and they will not answer me. They keep saying the same thing - they have sent it to the subscription department. I had to cancel my bank card because of this company. They are a scam! To make matters worse, the video storage subscription didn't work! It did not store anything past 24 hours. Scam!

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased security cameras. The company is owned by Apollo tech but they are Momentum Cameras. I have used them for years at this point. We had glitches here and there, but nothing major. Now the camera app and site will not send notifications, which is needed for security. I have requested a partial refund for the subscription multiple times and they will not respond to it. I have completed all of their "troubleshooting", which has not corrected the problem. I have called them but their phones are "out of service currently". I have emailed well over 20 times and they refuse to get to a resolution. I really would like a *** to call and try to figure this out or give me a prorated refund for the subscription that is not working. Like I said, these worked pretty well for years and now they are not sending notifications to my wife and I's phone. Both phones starting not receiving notifications the same day and all setting are set to what the company has told us.

  Business Response

  Date: 10/21/2024

  Apollo has contacted its software provider to cancel the subscription.

  Per software provider (10-18):

   

  I have canceled the subscription and added a credit for $67.89 to the account for the prorated refund amount.

   

   

  Because the consumer has blocked his credit card.

  The $67.89 refund could not return.

  Apollo will email the consumer to un-block credit card for refund purpose.

   

   

  Thanks.

   

   

  Babby

   

   

  

   ***** ****

   Legal Administrator

• Initial Complaint

  Date:05/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company still charging us for a service we don't want any.ore for last 2 months and we tired repeatedly to change the mouthing subscription to the free one and it won't let us and keeping going to blank page after making changes get we want. Contact information is garbage calling them is a Waste of time and effort on our part as we wish to just be done. Best advise I can give future customers is upload a **** gift with no money on it and let the. And charge the card that's we have personally done with so.e success into not being charged for a worthless service. By far company to buy a subscription through. Beware...

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used these cameras or service for years. I have requested a cancellation many times with the same "we forwarded your case" response and nothing further. I continue to be billed, which has thrown me into overdrafts repeatedly. They will not cancel.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pack of 2 **** outdoor cameras at bestbuy 10/26/21. Only to attempt to use them recently and discovered that I cannot as the software provider went out of business. I received an email detailing that I wont be able to use the cameras after a certain date some time ago. Realizing this I would like a refund, no response from support or manufacturer as of yet!

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product has been lost and I have tried to cancel the subscription account tied to it. The company's website has an option to switch to the 'free plan' but the website is broken and will not switch the plan. The company responded to my initial email asking for the product serial number, but the product has been lost and I do not have the serial number. I just want them to stop charging me monthly.

  Business Response

  Date: 12/05/2023

  We need model serial number to identify software provider in order to resolve subscription problem.

  Since the consumer lost the unit and could not provide the required information, please provide her subscription information, such as name, email address, and last 4-digital of credit card for payment subscription.

  Thanks.

   

  Customer Answer

  Date: 12/05/2023

  name: ***************************
  

  email address: *******************
  

  last 4-digital of credit card: 4000
  
  
  

  Business Response

  Date: 12/06/2023

  The consumer provided the information requested by **.

  Our software provider has cancelled subscription and the consumer won't be charged ongoing.

   

  Customer Answer

  Date: 12/08/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Teri Cameras from Amazon. Momentum Teri 1080P Outdoor Wire-Free Security System with 2X Battery Cameras. The first set, ORDER # 112-8###-###-####635 on July 13, 2021, and the other ORDER # 112-*******-******* on Nov 30, 2021. Later on, I received the attached email "You will not be able to use the camera for any services including live stream after December 31, 2022" and there was no response or support from the seller and the manufacturer.

  Business Response

  Date: 05/03/2023

  Please provide purchasing receipts.

  Thanks.

  Customer Answer

  Date: 05/05/2023

   I am rejecting this response because:They asked me for the receipts. I have attached and waiting for their response.
  
  
  

  Business Response

  Date: 05/09/2023

  The software provider is out of business which is beyond our control.
  We would like to offer $100 refund.
  Please advise.

   

   

   

  Customer Answer

  Date: 05/10/2023

   I am rejecting this response because: At the time of the purchase, it was several options available for me. I trusted you as a U.S based Company. You need to be responsible for your product because you want to continue your business in the U.S. I am actually expecting you to provide me with 4 substitute cameras or a full refund. I know the other two ways for filing a complaint (****************) are time consuming and I prefer to get it resolved here at BBB.
  Thank you
  
  

  Business Response

  Date: 05/15/2023

  As we mentioned, the software provider is out of business which is beyond our control.

  However, Apollo Tech endeavor to ensure all customers are satisfied with their purchases and customer experiences.

  Apollo is willing to offer refund “product price” (excluding tax and shipping)

   

              07-16-2021 purchasing: $179.99

              12-02-2021 purchasing: $179.99

   

              Total: $359.98

   

  If the consumer agree, please complete the Form W-9 (just need name, address, signature and date, NOT need SSN).

   

  Thanks.

   

   

  *****

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  The business offered me to pay $359.98 and if they pay me this amount then I will accept it. 

  Customer Answer

  Date: 05/24/2023

  Hello Madam

  Regarding the following complaint, I want to inform you that I have not received any refund from Apollo Tech USA Inc.

  
  

  Thank you in advance for your attention

  Best;

  ***** *********

  
  

  Business Response

  Date: 05/26/2023

  Consumer accepted the $359.98 refund offer on 05-16.
  The refund is in processing and will take about 3 weeks.

   

   

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camera system from the named company that no longer supports and has no intention of supporting one of their camera systems. Meaning they are useless. You can not use these camera services at all. This particular camera system was the Momentum Teri. They are continuing to allow this item to be sold in stores with the knowledge of knowing that they will not work. I have contacted them and was told they do not support this item and the stores are just selling out the inventory of their product. This is ridiculous. I asked for a solution because I observe my stroke victim mother while at work. They have told me that if interested, I could go unto their website and purchase a different one of their camera systems. I'm thinking, that in six months - the same situation will happen. I would like for this business to be cited for selling items they are no longer supporting and allowing their camera systems (TERI) to be sold with this knowledge. And doing nothing to help existing customers. Now, I'm left with anxiety until I can get another camera system. BUT NOT FROM THIS COMPANY!!!!!!!!!!!!!!!!

  Business Response

  Date: 03/16/2023

  The software provider is out of business to cause termination services which is beyond our control.

  We did inform consumer before termination.

  Please provide purchasing receipt in consideration of the customer's request.

  
  

  Thanks.

  Business Response

  Date: 03/23/2023

  Attached please find the termination notice sent to all users.

  We could not locate the purchasing receipt on file.

  Please provide it for evaluation of consumer's request.

  
  

  Thanks.

  Customer Answer

  Date: 03/25/2023

   I am rejecting this response because:

  
  

  As stated before, I’m not the only one who has never received this supposedly letter. There are other complaints against this company that has never received a notification like this. I saw on other complaints that they received some type of compensation for this issue. I would like the same. This company appears to not be honorable- standing by the products they sell. They are responsible for the products they sell and should not leave the customers with this type of dilemma. This is not a legitimate company and should be shut down because it will happen again - and then they will state the same. They get rich and customers like me lose money. THIS IS A SCAM!!!!!!!