Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ShredCare shredder within the past year. It is still under warranty. Intek America owns ShredCare.I contacted ShredCare (shred care.com) ************. I spoke to ************************* (************************************).I was emailed the following instructions, which I followed. Thank you for contacting INTEK America, Inc. This is to confirm your return request and provide you with some important information.1. Using scissors, carefully cut ************* power cord 4 from the back of the defective machine.WARNING: Cutting an electrical power cord is potentially hazardous. Be sure that the power cord is disconnected from the outlet. While cutting the cord, be sure you are not touching anything metal (such as the metal prongs). We will not be responsible for any injury or damage resulting from any failure to follow the above instructions.2. After you have cut the power cord, please take a picture of the back of ************* motor showing that the cord has been cut, and make sure the silver sticker is included in the image. 3. Please reply to this email with that photo, and a photo of your receipt along with your name and phone number. *Please note, a copy of the receipt is not needed if it has already been submitted. 4. If you do not wish to email that photo, you may mail it to our office to have your shredder replaced. Please ensure that you include your name, phone number, and RA# on a separate piece of paper or print this email and include it with the photo. (If you are unable to send a photo, you will need to send in the last 4 of the cut cord along with the copy of your receipt to the following address. If you are unable to mail the cord, please reply to this email or call ** directly at ************** for further assistance.) Your RA# is: RA275857 INTEK America, Inc.Attn: ************ RA#: RA275857 ***** ********************************************** Rancho *********, ** 90220-6415 I NEVER RECEIVED MY REPLACEMENT SHREDDER.They ignore my emails and calls

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach Shredcare/Intek for over 2 weeks. In January 2023, I filed a warranty claim for a 4 month old shredder . I complied with all requirements as requested of me. After no response for over a month, I called and emailed the numbers in the user manual. All phone numbers associated with this company are now going to a busy signal. My emails have been returned with the message "Message Blocked".As one of the requirements to initiate a warranty claim, I was told by ******, at the toll-free number, to cut the cord at the back of the shredder at 4" from the machine's back. So I have a totally useless shredder and HSN where I purchased it said the only recourse I have is through the warranty process with Shredcare/Intek.Where can I go to get help?

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a legal assistant for Attorney ********************* in *******. He purchased the Boxis Autoshredder#AD100A in Aug. 2022. The shredder stopped working in Feb. 2023. I was able to reach a customer service agent on 2/14/2023 about the issue. She said it seemed like the shredder had stripped gears and she asked me to cut the electrical cord, take a photo of the cut cord and the label showing the model# and email it to her to get a replacement shredder. I did as instructed and I haven't heard back from the company. I have also tried calling them numerous times. The phone usually doesn't ring, or I get disconnected by an automated message.I'm disappointed because the item stopped working during the warranty time period, and I feel like this company is running a big scam and their website says "under construction."