Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED 4 BRAND NEW PRIMEWELL VALERA SPORT AS 23540RZ18 95Y TIRES FROM *******.COM ON OCTOBER 29, 2023. INSTALLED AT ******* AT *****************************************************************. PURCHASED ROAD HAZARD WARRANTY FOR ALL 4 TIRES. ON NOVEMBER 14, 2023 GOT A TIRE PRESSURE LOW LIGHT ON DASHBOARD. IMMEDIATELY WENT TO ******* AT **********, **. ARRIVED AT ABOUT 6 PM (CENTER CLOSED AT 7 PM). PARKED CAR AND WENT INSIDE TO REQUEST THEY PUT MY CAR ON LIFT TO INSPECT TIRES AND FILL WITH AIR, REPAIR IF NECESSARY. EMPLOYEE SAID SHE COULD NOT GET ME ON A LIFT, SHE HAD 2 AAPOINTMENTS WAITING STILL. HAD TECH INFLATE MY TIRES. LIGHT WENT OFF. ON MY WAY RETURNING TO THE CENTER FROM MY HOTEL IN *************** I HAD TO BRAKE IN TRAFFUC, LOST TRACTION AND REARENDED VEHICLE IN FRONT OF ME. NEVER HAD THIS PROBLEM WITH THE ***** TIRES THAT WERE ON MY CAR BEFORE I HAD THE PRIMEWELLS PUT ON. ACCIDENT HAPPENED IN ***************, ** ON 11/15/23.

  Business Response

  Date: 11/27/2023

  Dear ******************,

  This is to acknowledge receipt of your message received on 11-26-2023 for complaint #******** filed by ****************************** 
  

  An email was sent to **************** on 11/27/23 to review her claim and will keep you posted as the case develops, and we have a final resolution.

  Regards,

  ************************

  Customer Answer

  Date: 12/22/2023

  
  My rebuttal: They contacted me but we have not come to a settlement for property damages and personal injury.
  

  Business Response

  Date: 12/26/2023

  Dear ******************,

  Giti Tire (***), like other tire providers, adheres to a standard protocol for processing property damage claims.  This protocol requires the submission of certain documents and evidence by the claimant,enabling the tire company to conduct a thorough assessment of the claim. However, in the case of ****************, instead of furnishing complete set of required documents and evidence, **************** has only provided a partial submission.
  
  Up to this point, **************** has failed to supply any photographs illustrating the alleged tire defect responsible for the accident.  Additionally, she has not submitted any medical bills substantiating the personal injury she claims to have suffered nor has she submitted any repair estimates for the alleged damages to her car.  The absence of these crucial pieces of evidence hinders our ability to accurately evaluate the validity of her claims and any possible settlement.
  
  In order to move forward, it is imperative that **************** provide the necessary documentation to support her claims.

  Thank you,
  
  ***********************
  Customer Relations ******************************
  GITI Tire (USA), Ltd.

  Customer Answer

  Date: 12/27/2023

   I am rejecting this response because: I have provided most of what they've asked for. I do not have all of the documentation they've asked for and am in the process of obtaining it. 
  
  

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 tires, 2 at the end of October and 2 at the beginning of November. I recently hit a pot hole and blew one of the tires. Tires say they are covered under a road hazard warranty which includes pot holes. **************** Tires are GT Radial Champiro Touring A/S. I am within the 12,000 mile / 1 year limitation. I tried emailing support, auto reply says someone will reach out shortly. No reply in 6 days. I tried calling in. Warranty department never answers the phone. Technical department never answers the phone. The operator just takes my number and says someone will reach out. No one has reached out. There is no way, that I can find, online to start the warranty process. I am just SOL until someone reaches out to me. Because there is a mile limitation, I cannot even drive my car on the spare until this gets sorted for fear of not being able to get a replacement. I do not understand why a business offers something but refuses to honor it. Attached is the receipt from tire installation.

  Business Response

  Date: 05/18/2023

  Dear Ms. *******,
  This is to acknowledge receipt of your message received on 5-17-2023 for the complaint #20070431 filed by ******* *****.
  We will follow up via e-mail to Mr. ***** and will keep you posted as the case develops, and we have a final resolution.

  ****** *****
  Customer Relations Coordinator – Technical Service
  GITI Tire (USA), Ltd.
  ***** ***** St.
  Rancho *********, CA *****
  
  Tel: ###-###-####
  Alternate Tel: ###-###-####
  Fax: ###-###-####

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased 4 Maxtour LX 215/55R17 tires when my car had 113,505 miles on it in September of 2021. I had an inspection in July 2022 at 125,775 miles, and the front tires were completely bald. I received a $25 courtesy credit for the front two and had them replaced. I now have 138,000 miles on my car, and my tires are completely bald again. My rear tires have remained in fine condition. The center of the tires is wearing out, and the edges are rather fine. The mechanic insists that they are not overinflated; however, he says the highway driving that I do is causing the center ware. I will be on my 3rd set of tires in 24,000 miles. This is outrageous, and I'm not getting any credit for them per the tire shop. Can you PLEASE help me? I cannot keep buying new tires at this rate. It's completely unsustainable. I spent $515.96 On the 1st set, two of which wore out at 12k miles. I spent $259.98 On the two replacement tires at 12k miles I**** H*** 5*********** i****[email protected] 1*** E*** L******* RD. L************, PA 1**** TIRE SHOP I PURCHASED FROM: Guaranteed Tire and Auto 5* Main St, L************, PA 1**** 5**-***-**** 1st invoice number: RO #4*** 2nd invoice number: RO #5***

  Business Response

  Date: 03/03/2023

  Dear Ms. C******,

  This is to acknowledge receipt of your message received on 3-2-2023 for the complaint #19527654 filed by Mr. I**** H***.

  We will follow up via e-mail with Mr. H*** and will keep you posted as the case develops, and we have a final resolution.

  
  

  Thank you,

   M***** R****

  Customer Relations Coordinator – Technical Service

  GITI Tire (USA), Ltd.

  10404 Sixth St.

  Rancho Cucamonga, CA 91730

  Business Response

  Date: 03/10/2023

  Dear Ms. Carmona,

  This email is to provide you an update for complaint #19527654 filed by Mr. I**** H***.

  G*** has decided to approve Mr. H***** claim as a one-time customer satisfaction exception for a reimbursement check for $515.96. As stressed by our Engineering team and in our warranty policy, the tires shall be rotated every 5,000 to 6,000 and maintained at the recommended air pressure to ensure maximum life of the tire. This will conclude the claim, please advise when the case can be officially closed by BBB.

  
  

  Thank you,

   M***** R****

  Customer Relations Coordinator – Technical Service

  GITI Tire (USA), Ltd.

  10404 Sixth St.

  Rancho Cucamonga, CA 91730

   Tel: 909-527-8802 

  Customer Answer

  Date: 03/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19527654, and find that this resolution is satisfactory to me.

  
  

  I deeply appreciate this resolution, and I'm more that happy with the responsiveness of G***