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Business Profile

General Contractor

Moose Construction Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi We hired ***** ****** from Moose construction to remodel our house. We signed the contract on 11-11-21. We paid $1,000 DEPOSIT ON 11-15-21. We paid $31,856 FOR PLANS AND DOORS ON 12-6-21. We paid 7,156.23 for windows on 2-25-22. We paid 20,991 for Wood Deposits and footings on 3-22-22. We paid $8,500 for demo on 4-22-22. The total for all services paid was $69,503.20. We started asking him for receipts for everything since nothing he said he ordered came in. He sent us an email on Saturday May 7th saying he never ordered anything and used our money to get out of holes and was going to pay us back. We have sent him emails that have never been answered. We have sent him a certified letter trying to get him to pay us back but has not even answered. I know he is doing this to other people as well. please let us know what we can do about it. He left our house a mess with the demo and we are trying to sort it out. He will not answer my calls.

    Business Response

    Date: 07/26/2022

    Good afternoon ******* I have seen the letter and I have been trying to resolve the issue by putting paperwork together that needs to be  Is involved with getting this resolved and a payment schedule based on the concerns with a homeowner. I have spoke with the home owner a couple times I am sending this paperwork overhopefully before the end of the week to help with them to understand what is going on and work out a solid solution. I will keep in the loop once everything is sent over and let you know that I have reached out and I am trying to resolve the problem

    Customer Answer

    Date: 07/27/2022

     I am rejecting this response because:
    ***** ****** has not made arrangements to pay us back.  He keeps saying he is trying to get the paperwork together but is not being honest. He has not paid us back any money he owes us. This is not resolved.
    He still owes us the amount below.  This is what we are asking for.

    Payments to ***** Gronau

    Deposit 1000

    Plans and doors 31856

    Windows 7156.23

    Wood deposit and footings 20991

    Demo 8500

    Total 69,503.20

     

    68503.20

     

    Payment plan

    20550.97 up front 

    Rest on payment plan 

     

    47,952.23

     

    thanks,

    ***** *******


Moose Construction Solutions is NOT a BBB Accredited Business.

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