Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't received the Four items I ordered on March 7th. Never received any notification as to when my items would ship. Reached out to them through email still couldn't tell me when I should get my order.

  Business Response

  Date: 04/10/2025

  Dear,
  Thank you for your patience. Weve sent two email updates explaining the delay with your orderplease check your inbox or spam folder in case they didnt come through clearly. Were working to get everything to you as soon as possible and truly appreciate your understanding.
  The Feelingirl Team

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order bras from Feelingirl, LLC. My checking account (through ******) was charged $95.96 on 12/30/2024. I didn't receive the items until 2/17/2025. Unfortunately, the bras did not fit. I emailed the company on 3/6/2025 stating that I would like to return the items. On 3/9/2025, the company emailed asked for more information about the items that were being returned. I responded on 3/9/2025 with a screenshot of the order information. I also informed the company that the bras were too small. On 3/11/2025, the company responded stating "It may feel a little tight at first, which is normal. After several times of wearing, the clothes will gradually adapt to your body shape and comfort will be improved." I responded on 3/11/2025 that I would still like to return the items. On 3/11/2025, the company gave these 2 options "1. A 50% discount on the purchase of a new product as an alternative to the exchange. This way, you can keep the current item and consider gifting it to your friends and families. 2. A 20% refund on the items, and keep your order, and we will gift you a 15% off coupon for your next purchase, and the refund will be returned to your original payment method in 3-7 business days. This way, you can gift your friends this time and buy for yourself next." On 3/12/2025, I informed the company that I would prefer a full refund and to return their items. I informed ****** of the situation on 3/12/2025. Feelingirl responded through ******'s service on 3/13/2025. Feelingirl stated they were willing to accept the return. I sent the items via **** on 3/18/2025 with an expected delivery date of 3/21/2025 (tracking number 9505 5152 2086 5077 8502 00). On 3/31/2025, I escalated the case to a claim through ******, since I didn't receive a refund. The claim was denied. To this day (4/5/2025), I have not received a refund.

  Business Response

  Date: 04/05/2025

  Dear,
  Thank you for bringing this to our attention. We truly apologize for the delay and inconvenience you've experienced throughout this process. While we did provide return options initially, we understand your preference for a full refund and regret the extended timeline it has taken.
  We have escalated this matter internally and are working to expedite your refund as quickly as possible. We appreciate your patience and will ensure this is resolved promptly.
  The Feelingirl Team

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered almost 100 worth of products over a month ago . I have emailed several times looking for my products and no response but they had no problem stealing my money.

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 1/8 4 items. Received email on 1/14/25 that wildfires are slowing fulfillment. Never heard another thing. I emailed them. Responded 1/31/25 with a tracking number that gave no information. I emailed 21/25 and asked for refund. They responded 2/4/25 that my order tracking was updated and gave me same tracking that had no further information. I emailed back on 2/5/25 with another request for refund. This company claims to be based in ********** but I woukd venture a guess and say this is an overseas company because its clear from their communication that English is not their first language. Next step is to contact my credit card company I guess.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feeling girl has charged me $57.00 for bras and surprise item. That i never received. Company refused to send merchandise are issued me a refund I've been waiting for over a month and still no bras are

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order SYFG-****** This is the order number I ordered on January 4,25 and have yet to receive my purchase they took my money off the credit card I used and I have emailed several times only to get a email back stating that they were out of what I had ordered and to allow 7 to 13 business days I have asked for a refund of the money I paid 3 times with no reply to my emails and I emailed this morning advising of the contact to the bbb I would like a full refund of the money I paid

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on January ******. Today is FEBRUARY 4 and I still have not received my order nor has it shipped. Every email I send gets replied to with generic auto responses. I just want a refund at this point but they wont reply! $41.19 is what they took.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 5th. I ordered four bras. I received two of the bras and they were not as advertised. I wanted to start a return so I emailed them. They sent me the return information. However, it was going on two weeks and I hadnt gotten the other two bras yet. I emailed and asked them if they could not send them, I return the two the I have and get my money back. After several emails of bot answering my question until I threatened to report them they finally said they stopped shipment on the other two bras and I could return the two I have. I did but I only received a partial refund. I paid $64.17 and was only refunded $32.78. When I reached back out asking for the rest of my refund they said my application had been submitted. They then emailed back saying the other two bras had been shipped. This is after they told me they stopped shipment on those two bras and after I told them I did not them. I just want the rest of my money back without having to pay to ship back two bras that I was told was not going to ship. I also have all the emails from them where they ignored my questions and did not give me any answers until I threatened to report them.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file so many different things trying to get my stuff resolved with them contacted over and over multiple times with very little response then they agreed and stating multiple times after finally talking. To someone that a refund was being processed this their rude employee later told me they didnt have to process the refund when I was already told they was processing it.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through an Instagram add for this company in the amount of $75.20 on 1/3/25. The website promises a packaging time of 1-2 business days for instock items. When I purchased the items there was no warning about anything being low or out of stock. The automated email responses I received trying to resolve this issue stated that it only takes 7-10 business days to re-stock and ship. The items I purchased that are out of stock are still available on the website to purchase. It has been 20 business days since I placed the order. Ultimately I asked for a refund as it seems like this order will not make it to me. The email response says they applied to cancel the order, IF the cancellation is successful. The phone number provided to contact goes to a full answering machine that doesnt state the company name or anything. **************** Ive seen other customers complaining on socials that this company doesnt ever ship items or if they do they are NOT the same as advertised. I need the order cancelled and a full refund asap.