ComplaintsforVevor
Online Retailer
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning problems with online purchases. Consumers allege items are not being delivered in a timely manner. Other consumers have reported issues with items received. Items will come defective or they receive the incorrect items. Also, consumers report issues with contacting the company. Some indicated the company has failed to respond to their requests or just don't communicate with them at all. On January 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of January 20, 2022, BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of transaction - August 11, 2024: I received a defective product on 8/15/24. One day after receipt of this item (8/16/24) I advised Vevor that the product was not functioning properly, and notified them that I wanted to return the item. I have corresponded with Vevor customer service back and forth over the past 4 days, and they will not agree to a full refund. Instead they offered me $10 and then $27, suggesting that I keep a broken item that is of no use to me. I have made it crystal clear that I want a full refund for this defective item.Business response
08/20/2024
Dear customer,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have refunded you fully into your original payment account.
For credit card refunds, the transaction will appear within 3-15 business days. The exact length of time is dependent on your card issuer.
If you have any further issues, please feel free to contact us.
Best Wishes,
VevorCustomer response
08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 7/25/24 I purchased a die grinder from vevor. I first used it on 8/7/24 and it ceased to function within 24 hours. I contacted vevor and was told to send a picture or a video, so I sent a picture of the die grinder. When I checked back a few days later, I was told to send a video, which I did. On 8/18/24 I received this message:"We apologize for the inconvenience, your understanding will be much appreciated because something is out of our control. How about we refund you 30% of order amount as compensation to have this inconvenience done." Their web site says "no hassle returns within 30 days", but this is not their policy.Business response
08/19/2024
Dear customer,
We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly.
We have refunded you fully into your original payment account.
For ****** account holders, please allow up to ***************************************** your ****** account.
Since you are our precious customer, we made an exception for you and applied for a full refund to you, you don't need to return the product to us.
If you have any further issues, please feel free to contact us.
Best Wishes,
VevorInitial Complaint
08/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a frozen drink machine from Vevor on 6/4/2024, it was delivered on 6/9/2024. The product worked 5 times and broke on the 6th time I used it. I notified Vevor on 7/23/2024 of the issue. Vevor only communicates via email/live chat, they have no phone numbers to contact or speak to anyone. I was notified it would be 3 days for a response. Every response takes 3 days, so I was asked to submit a video to support my issue with the product. I did so and on 7/30/2024 they advised me they would be sending me a new motor and to allow for 10 to 15 days for delivery. The 30-day money back guarantee had already expired by 7/6/2024. I was ok with getting a replacement part, but they have not been responsive except in telling me they will let me know when it has shipped. Its now beyond the 15 days that I was supposed to have the new part. I spent a lot of money on an item with a company that has horrible customer service now I do not want the part cause honestly now I am scared its going to break again and I will be in this same situation so I would rather be refunded and be done with dealing with this company.Business response
08/22/2024
Dear Customer,
Please accept our apologies for any inconvenience caused.
We have operated to resend you a new one. You will get the tracking information 1-2 days later.
Best Regards,
VevorCustomer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
8/12/24 ***** dollars I found this online and ordered it threw afterpay.com after receiving torque wrench it was doa, dead on arrival was not working immediately contacted vevor customer service opened a ticket with instructions to send a picture and video of wrench not working after I did so I have got no response other than to send more pictures and videos at this point the site is no longer letting me. I stated I want a refund multiple times and they just keep saying sorry for the inconvenience please send more pictures and videos.Business response
08/19/2024
Dear customer,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have refunded you fully into your original payment account.
For credit card refunds, the transaction will appear within 3-15 business days. The exact length of time is dependent on your card issuer.
Since you are our precious customer, we made an exception for you and applied for a full refund to you, you don't need to return the product to us.
If you have any further issues, please feel free to contact us.
Best Wishes,
VevorInitial Complaint
08/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed this order August 15, 2024 and it was shipped fairly fast. Next day, *** drops off a package and it's the completely wrong item. **************** was worthless and asked for photo proof of the wrong item and is now saying it can take up to 72 hours for the proper team to determine if my order to be fixed. Why is it so hard to give me a return shipping label and replace the wrong item with the right one? I have been reading and I am afraid i'm being scammed. I would like to settle this without having to go further, but I do not trust this company anymore and never will.Business response
08/20/2024
Dear customer,
We deeply apologize for any inconvenience caused.
We have refunded you fully(the full refund of 84.9USD for the lid)as agreed into your original payment account.
For ****** account holders, please allow up to ***************************************** your ****** account.
If you have any further issues, please feel free to contact us.
Best Wishes,
VevorCustomer response
08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased espresso coffee machine 1st ****** 2024 Arrived 6th ******. Contacted seller Vevor 6th ****** to inform them that the machine was broken there is no pressure.7th ****** send a full video of machine not working.I have received the odd email to say they a sorry but the department is busy.I have request another machine, also postage label to return the broken machine. Today the 16th of ****** I received notification that they would like to give me a partial refund of $101.35CAD This not not a scratch and dent scenario for a partial refund. The espresso machine does not work !I should add that I have purchased items previously, but I have never had to implement the refund or warranty programme. Which I do feel is worthless.Business response
08/18/2024
Dear customer,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have operated to resend you a new one. You will get the tracking information 1-2 days later.
Best Regards,
VevorCustomer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.thank you very much for your help. Im so pleased with the outcome of a working espresso machine.
Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We bought a vevor 50w co2 laser ingraver for our business for close to $1900 and it arrived broken. We have been trying since it arrived to get in contact with this company to try to return it and the only thing they say to us is they have forwarded it to another department to see what they can do. We never hear back from them after that and they say the same thing over and over. At this point we just want to return the item and get a refund for the engraver we cant use because its broken.Business response
08/20/2024
Dear customer,
We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly.
We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
The technician said please take a photo of the label on the laser tube and give it to us, we need it. As for the broken tube, please use glass glue to glue it and fix it again, this operation is not difficult for you.
We are willing to compensate you with a refund of USD568 for this, do you accept it?
If you are not satisfied with our above solution, we can also apply for a new solution for you.
If you have any further issues, please feel free to contact us.
Best Wishes,
VevorInitial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hot dog rollers cooker back rollers stop working after only using 14 time sent video to them like they ask just get run aroundBusiness response
08/20/2024
Dear valued Customer,
We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have operated to resend you a new one. You will get the tracking information 1-2 days later.
Best Regards,
VevorCustomer response
08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased this it June 17 *****, on August 8, 2024 the machine quit working. I had used the unit approximately eight times in that time period. Changing the filters each time and cleaning the tips as instructed. This item was purchased for home use. The machine quit working on August 8, out of the blue. The Amazon return policy is no longer in effect, but it's suppose to have a one year warranty. Long story short, today is 8/15/2024, I have been contacting VEVOR customer service and given them all the information they've asked for multiple times. They have still provided no resolution only more runaround.Business response
08/19/2024
Dear customer,
Sorry for the inconvenience caused.We have finished the full refund for you(see attachment). Please kindly note that it will be issued to your account or credit card which you bought the item within 3-5 working days. Any other questions, you can contact us.
Have a nice day.
Warmest regards,
VevorCustomer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered a truck rack 46 to 71 inch extendable. The rack had the wrong parts and will only expand to 36 inches. I sent Nemours photos to customer service and they are impossible to deal with. They clame that I have assembly it incorrectly, That ridiculous *** only has 5 pieces and can only be assembly one way. **************** is no service at all. Beware of this Company if you are thinking of doing business with them. ****Business response
08/18/2024
Dear customer,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have refunded you 50 USD as agreed into your original payment account.
For credit card refunds, the transaction will appear within 3-15 business days. The exact length of time is dependent on your card issuer.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
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Customer Complaints Summary
1,132 total complaints in the last 3 years.
644 complaints closed in the last 12 months.