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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Online Retailer

Vevor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,457 total complaints in the last 3 years.
  • 657 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from on the 22nd and they keep telling me oh the people that we sent it to shipped it don't know where it's at or haven't updated the tracking number then I talked to the company that just logistics company and they said there's no package under that number and it's a lie so they're ripping me off for a hundred bucks

    Business Response

    Date: 06/03/2025

    Hi, customer,

    Thanks for contacting Vevor.

    We are sorry about the inconvenience we caused.
    A $20 refund has been applied for your original account. You will usually receive it within 3-15 working days.
    Once there is any update for the tracking, we will let you know. Thanks for understanding and cooperation.
    Please feel free to contact us if you have any further questions!

    Best regards.
    VEVOR Support

  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweeper for my yard off the site and when i received the package from ***** the packaging was badly damaged. I tried contacting customer service from the website but no response. I emailed numerous messages and pictures of the packaging and the product that was damaged after opening and trying to put together with no response. Finally, 5 days after the emails was sent, they got back with me stating excuses as to why they have not reached back out to me; this is not how they state their business with customers communication on the website. I replied back telling them i wanted replacements or my money back and still nothing yet. Its been almost 4 weeks since ordered and they said the parts were being shipped out at the first of last week. I did tell them i was reporting if i didnt receive replacements or money back and thats when a supervisor emailed me stating they would be sent out and still nothing. I have all emails and communications with them saved if need to be seen. This business does not follow their own guidelines that they have. I have attached a few of the emails but have a lot more if needed.

    Business Response

    Date: 06/03/2025

    Dear customer,

    Thanks for contacting Vevor.

    We are sorry to bother you.
    This is a progress synchronization letter for your accessory, you do not need to reply.
    We are sending you this email to indicate we will keep following up the shipment of the replacement parts. You can just ignore it. Thanks for understanding and cooperation.
    Please feel free to contact us if you have any further questions!

    Best regards.
    VEVOR Support

  • Initial Complaint

    Date:05/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BUYER BEWARE!! This company is a scam and a fraud. My business ordered from them and they sent us faulty products that dont work. I have asked to return them and yet they emailed me saying they want me to discard it due to safety reasons and now they wont issue a refund. I will be contantacting our legal department if I am not immediately refunded for my order.

    Business Response

    Date: 06/03/2025

    Dear customer,

    I am sorry for the unpleasant experience.

    Could you please share us more details, like your Order NO. so that we can better help you?

    Best regards,

    Vevor

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have purchased an ice cream machine from Vevor via ******. We cannot get any info from them. There is no on/off toggle switch to control the unit. The unit also does not make ice cream as advertised and we asked for support but all we get is an automated response that tech support will follow up with us but they have not. Meanwhile my restaurant has no ice cream now for a week.

    Business Response

    Date: 05/29/2025

    Dear customer,

    We greatly appreciate your input and apologize for any inconvenience caused.

    We are actively working to resolve your issue and have reached out to our technical team to ensure a prompt restoration of product normal usage as soon as possible.
    We anticipate providing you with a practical solution within 1-3 business days.

    If you have any further questions or require additional technical support, please feel free to contact us.
    We are committed to listening and assisting you to the best of our abilities.

    Thank you once again for your support and trust.
    We are dedicated to providing an excellent customer service experience and look forward to serving you with excellence.

    Wishing you a pleasant day!

    Customer support

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an ice maker machine from them it makes ice fine but it does not keep it cold it melts and you're supposed to keep a jug next to it for all the water they do not tell you this on their Internet site or in the descriptions I would have never have bought it if I had known that it flooded my kitchen

    Business Response

    Date: 05/29/2025

    Dear customer,

    Thanks for your patience.

    It has been confirmed that the melting speed of ice cubes depends on the ambient temperature. The machine does not have a refrigeration function, but the inner tank is foam-insulated, which provides some insulation and prevents the ice cubes from melting too quickly. If you want to keep the ice cubes intact overnight, you can put them in the freezer.
    If you have any further questions, please feel free to contact us. We will serve you wholeheartedly.

    Best Regards,
    VEVOR

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Portable outdoor shower heater was purchased on 4/30/2025. Unit worked originally but does not work now. Water supply system does not allow water to flow thru the unit. Vevor cannot be reached by phone and their 24/7 customer support system lacks adequate customer support.

    Business Response

    Date: 05/27/2025

    Dear customer,

    Thank you for contacting us. Were reviewing your request and will provide a detailed update within 1-3 business days.

    If you have additional questions before then, feel free to reply to this email. We appreciate your patience!

    Best regards,
    VEVOR

  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings. I am writing to address this complaint as this company failed to deliver and provide the service I ordered and paid for. NOT A SINGLE ONE OF THE ***** I ORDERED ARRIVED. I have a job starting tomorrow and I have to go purchase items in person now even though I paid for two orders worth of items. I tried to resolve this directly with the shipping company. But no one wanted to help. Two orders ******************** ********************

    Business Response

    Date: 05/27/2025

    Dear customer,
    We received your complaints on BBB.

    We're very sorry to hear about the unpleasant experience you've had with us so far.

    I am Now creating a follow-up ticket for you.

    Our related colleague will get back to you as soon as possible.

    Please free to contact us again if you have any questions.

    Best regards,

    Vevor Team

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vevor deliver wrong product

    Business Response

    Date: 05/22/2025

    Dear customer,

    We are so sorry about this question.

    We are sorry about the inconvenience we caused. We deeply apologize to bring you such kind of experience.
    Before you choose to return the product, we can take care of your problem for you first.
    Don't worry, if we cannot solve your problem by then, we will provide you with other solutions that will satisfy you.
    In order to make an accurate and comprehensive assessment, we ask that you provide us with clear photos or videos that clearly show the failure of your product.
    You can send us photos or videos in the following ways.
    1) You can send the video/picture as an attachment to our email ********************************** using your logged in email.
    2) If the picture is too big, please try to upload it on swisstransfer, and please send us the link created for it: ***********************************

    If you have any further issues, please feel free to contact us.

    Best Wishes
    VEVOR Support Team

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a pretty expensive on may 12th, I was told the expected delivery date would be May 16, after May 16 has gone and passed. I reached out to them and created a support ticket and was told that they have sent out package with my item., I have reached out to the shipping company and they are telling me that they have not received my item,I paid close to $600 for an item that neither vevor or the shipping company they choose to work with claims to have in their possession All I would like is for my item to be delivered and if it is lost, I would like a new one sent out Vevor has told me if Ive not received it by May 28. They will send out a new one or issue or refund and that is not acceptable to I needed the item ASAP and it is an item that is out of stock a lot of times so I dont want it to be sold out when May28 comes around. I would like this to be taken care of sooner.

    Business Response

    Date: 05/21/2025

    Hi Customer,

    Thank you for reaching out to us regarding your order 25051300948722015648.

    We regret to inform you that the tracking number you have provided is currently inactive. Upon checking the tracking site, we found that the tracking information is unavailable at this time, and you may see a result such as "Not found." Please note that this does not necessarily mean that we have not shipped your package.
    Please review your shipment details below:

    Tracking number
    D10016378538014
    Ship date
    2025-05-14 22:58:47
    Carrier
    OnTrac
    Tracking link

    package content:
    WSDDSYJGJJCXI0U1ZV1
    NOTE: 1. There may be some delays between scanning events and the website's updates. It may take a few days for the tracking status to be updated online by the shipper. Please wait a few more days and try again later.

    2. Usually, most parcels shipped by this carrier will be received within 2-6 working days after the shipment date. This time frame is valid regardless of the tracking information availability.

    Thank you for your patience and understanding while we work to resolve this issue. Please feel free to contact us if you have any further questions or concerns.


    Best Regards,
    VEVOR Support

    Customer Answer

    Date: 05/22/2025

    I do not accept this response, I have created an investigation/support ticket with  with ontrac and they said they dont have the package at all that vevor has never given it to them 

    Business Response

    Date: 05/22/2025

    Hello,

    Thank you for your message.

    We are very sorry for the inconvenience.
    We have contacted the warehouse and the shipping company again to inspect the package.
    If you do not receive the package by May 24th, we will refund you in full. Please do not worry.
    Thank you for your understanding.
    If you have any further questions, please contact us.

    Sincerely,
    VEVOR

    Customer Answer

    Date: 05/23/2025

    I will accept response  And close the complaint after the 24th once I either have my item or full refund

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your customer service is incompetent. Your order NO. ******************** Items in this package are as follows: Shipping Method: ***** Tracking Number: ************ Shipping Information **** **** **************************************************************************************** ************ Refund me or I'll be filing a credit card chargeback for item not recieved.

    Business Response

    Date: 05/20/2025

    Dear Customer,

    Thank you for your letter.

    We are sorry for the bad experience. We understand your meaning and know that you have returned the product, but we need to confirm that it has been returned to our warehouse before we can refund you. Please wait for a few days and we will refund you immediately after we confirm that it has returned to the warehouse.
    Thank you again for your support and understanding of our products.
    If you have any other questions, please feel free to contact us.

    Sincerely,
    VEVOR

Vevor is NOT a BBB Accredited Business.

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