Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ice machine from Vevor on August 18 2024 (Order Number: ********************). The machine quit working entirely April 14 2025 which is within the 1 year warranty. I contacted Vevor through their website about the issue. I have sent numerous pictures as requested and they were to send me the correct replacement parts (circuit boards). After waiting approx. 15 days I received the parts only to find out they are incorrect and not compatible with my ice machine. I contacted Vevor again and sent in pictures showing the incorrect parts. Vevor then offered to give me a refund for $40 as a settlement. I notified them I didn't want a $40 refund, instead I would like the correct replacement parts or a new comparable ice machine. I paid $404.45 tax included for the ice machine. Offering a $40 refund and having a broken ice machine is terrible business practice. Vevor needs to honor their warranty and either give me a full refund or a new comparable ice machine.

  Business Response

  Date: 05/20/2025

  Dear Customer,
  
  Thank you for your recent response.
  
  Your satisfaction is important to us and we want to make sure we do everything possible to resolve the issue.
  To avoid further inconvenience, we can request a refund of 200USD from you. We will refund 200USD, please confirm. At the same time, unfortunately, due to the long time your order took, we are unable to initiate a refund to your original account. We kindly ask you to provide your ****** account number (eg: ***************** so that we can initiate a refund for you.
  
  Sincerely,
  VEVOR

  Customer Answer

  Date: 05/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bike made by Vevor back in April 2025. The bike was missing major back brake parts from the start. I complained to the company and they would just tell me to send pictures of the problem. The pictures were not returned so I guess they got them. I had a professional bike company put it together. That cost $100. They found bad brake pads, replaced tire and tube, they trued right front wheel and respoked the wheel. They had to install new cables.. They said that the bike was still unsafe and encouraged me to get a refund. There is no customer service number. I have filled out multiple complaint forms only to get trite answers back. I want a refund of $342 which includes bike shop work and price of bike. This is a safety issue for a senior adult. I can ship bike back to them at their cost.

  Business Response

  Date: 05/14/2025

  Dear customer,
  
  Thank you for your email.
  
  We are sorry for the troubles and we will take effective measures to improve the situation.
  In the previous communication, we told you that you can provide us with the repair bill to provide a solution.
  Thank you for your understanding and support.
  If you have any further questions, please feel free to contact us.
  
  Best regards,
  VEVOR

  Customer Answer

  Date: 05/14/2025

  I sent a copy of the repair bill two days ago. It did not come back, so you have it somewhere. If you will give me a good email address, I can try again. Stop playing games and do what is right. This is getting tiring.

  Business Response

  Date: 05/15/2025

  Dear customer,

  I am sorry for the unpleasant experience.

  Your refund solution is now under process, and our assigned colleague is in charge of your case.

  We will very soon provide you the solution.

  Thank you again for your patience.

  Best regards,

  Vevor

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the tool arrived non functional. vevor keeps saying its user error but the product doesn't even turn on. they have not responded back after I uploaded the proof. it needs a new big control box. I either want a refund or replacement.

  Business Response

  Date: 05/12/2025

  Dear Customer,
  
  Thank you for your mail.
  
  We are sorry for any inconvenience caused.
  You can use your registered email address to send pictures or videos to ************************************** If you use another email address, please remember to send us your order number and other information. You can let us know in your ticket after sending the pictures or videos.
  After confirmation, we will provide you with a satisfactory solution.
  Thank you for your understanding.
  If you have any further issues, please feel free to contact us.
  
  Best Regards.
  VEVOR Support

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Vevor refrigerator cooler. I received it 3 weeks ago with already broken door, doesn't cool the drinks, and the fan doesn't work either. I set the thermostat on max and yet the temperature is 60 degree. I contacted Vevor US customer service the same day and informed them the condition of the cooler. They asked me to take pictures of shipping box and the cooler which I did, and they confirmed receiving the pictures. They promised to get back to me within 24 to 72 hours which they failed to do. Since then, I have been contacting them live and every time I get a customer *** on live chat, they promise to relate my concern to their relevant team who handles such cases. But so far no action has been taken by their team. In the meantime, I have made two payment, as it was agreed between them and me. But when I realized that they aren't serious about solving my problem, I contacted my bank and stopped the two future payments. They said that they were planning on sending me the parts which I declined. I told them that either they send me a new cooler or refund me my money. By the way, I have documented all the correspondence that took place between me and them.

  Business Response

  Date: 05/12/2025

  Dear customer,

  We received your review on trustpilot.

  We're very sorry to hear about the unpleasant experience you've had with us so far.

  I am Now creating a follow-up ticket for you, ticket NO.:415239523430400

  Our elated colleague will get back to you as soon as possible.

  Please free to contact us again if you have any questions.

  Best regards,

  Vevor Team

  Customer Answer

  Date: 05/13/2025

  The reason why I don't accept this response is because I have been receiving the same response for the last ************************************************* the same response. This person who replied to my complaint didn't add anything new. It is time for them to show me action not promises.

  Business Response

  Date: 05/13/2025

  Dear customer,
  
  Thank you for contacting us.
  
  We are very sorry that you had a bad shopping experience. We know your problem very well and are assessing the situation, Our corresponding colleagues will contact you within 24 hours to deal with this issue.
  Thank you for your understanding and support.
  If you have any questions, please feel free to contact us.
  
  Best Regards,
  VEVOR Support

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****

   

  I have received an email from Vevor US informing me that they are going to refund me $441.00 with their decision I keep the broken cooler. I accepted and waiting the refund. I hope it doesn't take long like before.
  
   

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, hope everyone is doing well. I would like to quickly begin the return process for my order. Two fridges arrived that dont work once plugged in. A bit upsetting, but it is what it is. I would like to please get a label to ship the items back. Many thanks

  Business Response

  Date: 05/08/2025

  Dear customer,

  We received your complaint on BBB.

  We're very sorry to hear about the unpleasant experience you've had with us so far.I am Now creating a follow-up ticket for you.

  Our related colleague will get back to you as soon as possible.

  Please free to contact us again if you have any questions.

  Best regards,

  Vevor Team

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sauce warmer/dispenser from the company and it will not dispense sauce as it should. I immediately requested a refund with the company and let them know the problem. They requested I feel up the dispenser and send a video showing what the product would not do I explained I didnt want to waste anymore sauce and they replied back its not made to dispense cheese sauce which the description clearly states it does. I again ask for a refund and was told to wait longer for a reply from tech support to this date I have yet to be offered a refund or hear from tech support

  Business Response

  Date: 05/08/2025

  Dear customer,

  I am sorry for your unpleasant experience with Vevor.

  We have created a ticket for you and our assigned colleague will follow your case.

  Thank you for your patience.

  Best regards,

  Vevor

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the VEVOR Polycarbonate Greenhouse 8 x 10 Ft Outdoor Walk-in Greenhouse for Garden on 3/26/2025. When we received the order and tried putting it together we found missing parts and hardware making it unable to be finished putting together. we have contacted the merchant on multiple occasions via chat and email over the last 2 weeks and continue to be given the runaround. We have provided every sort of documentation they have asked for. We continually are told this will be resolved in 1 -3 business days or in the next 23 hours but have it has yet to be resolved. We have even tried calling the customer service number we found online just for it to ring busy at ALL hours of the day.

  Business Response

  Date: 05/08/2025

  Dear customer,
  
  We sincerely apologize for the inconvenience caused to you.
  
  We understand your difficulties. Therefore, in order to make up for your loss, we are willing to give you 25USD as compensation, and you can keep the product without returning it. Are you willing to accept our refund compensation? After your confirmation, we will immediately refund you to your original payment account.
  
  We look forward to your reply.
  
  Sincerely,
  VEVOR

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a defective tire (out of box) from Company. This return was initiated approx 7 days from day of delivery of item. Their printed policy states free, no hassle returns. Went through their return process for a **************** Provided all requested images of issue/defect. Over 2 weeks later, they continue to question my complaint and today offered 1/4 of full refund to appease me. I declined offer and demanded they return this new and out of box item. This is their policy here! Im getting nowhere here with company.

  Business Response

  Date: 05/08/2025

  Dear customer,

  We are sorry for the unpleasant experience with you.

  Could you please share us more details like your orde NO.? So that we can better help you?

  Best regards,

  Vevor

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a VFD from Vevor April 15th 2025 for $265CAD and upon its arrival I spent several days trying to hook it up with no success. I will preface with saying that I have set up a handful of vfd and similar devices from a number of different companies, so I am pretty well versed with the process of setting them up, the slight changes from manufacturer to manufacturer and just the general use of them. Now after a couple days of working on it and getting frustrated with the endless error codes from the moment I power on the vfd, or overall totally unresponsive, I reached out to vevor for support and troubleshooting. So I messaged customer service, they asked for some photos and/or video of the problems and I submitted them and never heard back. I still havent heard back from that person nearly a week later. Since then I have started another series of messages with another support person who responds maybe once every 24 hours or so and has yet to provide any support, just keep telling me to wait 1-3 days and then its wait 24 hours, etc. I have also opened a support ticket (Ticket ***************** which has had a similar outcome of just being told to wait for days for support and then being told to wait again. I have also tried to request a refund and have had the same results, more waiting. So far Ive sent many messages to a handful of people and received some messages back, none of which have provided anything remotely close to support with the product or a solution in any way.

  Business Response

  Date: 05/07/2025

  Dear customer,
  
  Thank you for your email.
  
  We have refunded you ****** CAD, and the refund amount will be returned to the original way. Refunds for credit card payment methods will arrive within 3-15 business days. Please pay attention to check your account.
  We sincerely apologize for any inconvenience caused by our inability to address your concerns flawlessly at the first attempt. We would like to express our heartfelt gratitude for your patience and understanding throughout the communication process.
  If you have any further questions, please feel free to contact us.
  
  Best regards.
  VEVOR Support

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2500 watt inverter. It said it came with a remote controller. When I discovered it didnt, I contacted Vevor and said Id like to cancel my order and order the 2000 watt inverter instead as it did have a remote controller. The *** said it had shipped and said we will accept the free return. Now that I received the shipment, I chatted with the ***s who are now denying me the return. Now I have two inverters and have spent hours in chat being stonewalled. Can you take pictures? For what. I saved my prior chat telling me I could return it. Very disappointing.

  Business Response

  Date: 05/06/2025

  Dear customers,
  
  Thank you for your letter, we apologize for the inconvenience caused.
  
  Please note that if you want to return the product without quality problems, you will have to pay a shipping cost.
  Here is our return policy:
  **********************************************************
  To solve this problem, we have the following two options for you:
  1. Refund
  Since you are our valued customer, we are willing to offer you an exceptional refund of 98 USD, and you don't have to return it to keep the product. (You can use it yourself or resell or give it away)
  2. Return at your own expense
  If you really don't need this product, you can send the package back to our warehouse, and we will refund you after receiving your return package and unpacking and checking it.
  Which plan do you want to choose?
  If you choose to refund, we will refund you as soon as possible after receiving your letter (the arrival time depends on the timeliness of the payment platform).
  In the event of a return, we will provide you with a return address. We sincerely hope that you keep what you ordered, as returns can be time-consuming and complicated.
  
  If you have other questions, please feel free to contact us.
  
  Sincerely,
  VEVOR Support Team