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Business Profile

Hotels

Travelodge by Wyndham Red Bluff

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a mistake believing online representation of motel room in Red Bluff and prepaid 3 day room reservation. Upon check in I notified front desk there was health issue with room told I could get another room IF I also paid for it or contact Manager in the morning. Manager REFUSED to provide refund for not staying for 3 days said I prepaid and he would NOT refund money and he didnt see anything wrong with the room! MOLD, holes in wall with bugs coming in from inside walls, bare splintered wood, shower door about to fall off, cracks in wall, no breakfast as advertised, etc. Difficulty to breath in the room - I was only asking for the night I didnt stay for refund. Had to make police report as Manager REFUSED to provide documentation that I turned key in early and left

    Business Response

    Date: 04/21/2023

    BBB Case #: 19909614
    Hotel Site #: 11240
    ************* Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by *********************** at the Travelodge by Wyndham property in Red Bluff, CA. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. ************* has provided a gesture of goodwill via issuing ***** Wyndham Reward points on March 28, 2023. If the guest is seeking additional resolution, please have them work with the property directly.

    Please note our email address has changed. If you need any more information on this matter, please contact me directly at ************************************.

    *******
    Liaison, *************

    ********************** Hotels & Resorts, Inc.

Travelodge by Wyndham Red Bluff is NOT a BBB Accredited Business.

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