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ComplaintsforLance Russell Blinds
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 1, 2023, I took three window blinds to Lance Russell Blinds to be repaired. About two weeks later I contacted Mr. ******************** and he told me two of the blinds would require parts that must be ordered. About three weeks later, I contacted Mr. ******************** for an update and he told me his vehicle had been stolen with the two blinds inside. He asked that I tell him the size and manufacturer of the blinds so replacements could be ordered. I dropped off a copy of a sales invoice from ********** to help facilitate Mr. ******************** ordering the replacements. In the three months since, I have not heard from Mr. ******************** at all. My many attempts to contact him in person have been futile, and all phone and written messages have been unreturned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.