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Business Profile

Collections Agencies

Direct Credit Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:?Company Name: DIRECT CREDIT CONTROL Account #: ***** Balance: $2,001 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

    Business Response

    Date: 02/11/2025

    The information reported to the Credit Bureaus came from the information that was provided to ******* by Ms ****** when she enrolled at the school.

    Today DCC will send the documentation of her account via **** registered mail (registered 9589 0710 5270 0749 1574 06) to the address that she provided to BBB.

    Thank you.

     

  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

    Business Response

    Date: 02/10/2025

     

    Direct Credit Control, **** is NOT a member of any BBB, we are a 3rd party debt collection agency. Further, we do NOT purchase or buy collection accounts from *************************. However, we will respond to this dispute in an attempt to assist in clearing up this matter.

    The information reported to the Credit Bureaus came from the application that was filled out by Ms ******* when she leased the Apartment from JK Residential, who assigned the account to DCC when Ms. ******** account became delinquent.

    Move-Out documentation of the account was previously sent to her 08/26/2021

    Today DCC will email her documentation of her account with JK Residential to an email address she previously gave to DCC on 08/26/2021 ************************* and to the email address she now provided to BBB (**************************************).

    DCC is willing to work with Ms ******* to help her resolve this matter, we ask her to call us to discuss.

     

    Thank you,

    DCC

     

     

     

     

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with ***************************** I do not have a contract with Direct Credit Control. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/05/2025

    Collection agencies are not required to have contracts directly with debtors.

    There was never a request for documentation.

    Today *** will email full documentation regarding the debts to the email address that Ms ***** provided.

     

    Thank you,

    DCC

     

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** ACCT #: ***** ***. $2,001 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 01/06/2025

    DCC ALREADY SENT THE DOCUMENTS ASSOCIATED WITH THIS DEBT TO HER BACK IN AUGUST/2022. AFTER SHE RECEIVED THE DOCUMENTATION *** SPOKE TO HER ABOUT THE **** - SHE SAID THAT SHE DID ENROLL WITH THE SCHOOL BUT WAS NOT ABLE TO ATTEND. THE **** THAT *** SENT TO HER SHOWS THE COSTS OF THE CONTRACT THAT SHE ADMITTED TO INITIATING.

    She does not have a Police report // she filed an FTC theft report saying that this is possibly the result of a 'DATA BREACH" , She already confirmed to DCC that she opened the acct with *******.

    She has disputed this balance with the Credit Bureaus already and *** has reported this debt as being disputed, however she has never disputed this account as bein fraud.

    Thank you,

    DCC

     

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im am not liable for this debt with *****************. I do not Have a contract with Direct Credit Control. They did not provide me with the original contract as i requested.

    Business Response

    Date: 12/17/2024

    Collection Agencies are not required to have a contract directly with a patient.

    We are unaware of any previous request made by Mr. ***** for documentation regarding this dental debt. However, since Mr ***** has provided his email address, *** will email Mr ***** the information that we received from our client in the next day or so.

    Once received, we ask Mr ***** to review the paper work and then contact *** to discuss. We will work with him to resolve this matter.

    Thank you,

    *********

     

  • Initial Complaint

    Date:11/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DIRECT CREDIT CONTROL IN. I do not have a contract with DIRECT CREDIT CONTROL IN this collection agency, they did not provide me with the original contact as requested

    Business Response

    Date: 11/13/2024

    Debt ******************* are not required to have a contract directly with debtors.

    We were never asked for documents, however we will send to ******* today at the email address she provided. We ask her to review and please call *** to resolve this matter

    Thank you,

    *********

  • Initial Complaint

    Date:11/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debit with DIRECT CREDIT CONTROL IN, I do not have a contract with DIRECT CREDIT CONTROL IN , they did not provide me with the original contract as I requested.

    Business Response

    Date: 11/13/2024

    We will email the documents to ******* today to the email address he provided. We ask him to review and to call DCC to discuss.

     

    Thank you,

    DCC

  • Initial Complaint

    Date:09/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt claimed by *****************. I have no contractual agreement with Direct Credit Control IN, they have failed to provide the original contract as per my request.

    Business Response

    Date: 09/17/2024

     

    Good morning,

    DCC is not required to have a contract directly with patients.

    Today DCC will be sending the documents that we received from our client to the email address that Mr. ********* has provided.

    Thank you.

    DCC

     

     

  • Initial Complaint

    Date:08/23/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with QUICKEN CASH. I do not have a contract with DIRECT CREDIT CONTROL. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/26/2024

    DCC is not required to have a contract directly with 3rd party customers. This debt is for a BAD CHECK written on a closed account on 04/02/2018 in the amount of $315.00/ I believe this client is no longer in business / since its such an old account DCC has decided to close this account and remove this item from the Credit Bureaus.

     

    Thank you.

    DCC, Inc.

    Customer Answer

    Date: 08/26/2024

     
    Better Business Bureau:

    DCC has been extremely gracious and quick to respond to my request. BBB please thank them for me, and if I could rate their service, it would be 5 stars.  
    Sincerely,

    *********************

  • Initial Complaint

    Date:08/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with J K ********************* **** I do not have a contract with Direct Credit Control, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/06/2024

    1) DCC, Inc. is not required to have a contract directly with debtors, as we do not provide or sell a service or goods to debtors.

    2) Documents were mailed to ****************** on Jan 4, 2024 after she filed a Consumers Dispute.

    See notes below.

    Date: 01/04/2024 - 10:45:05 - JV - LTR Out - DOC's Sent - ToPOE// (*****************************************) this is the address from the last dispute // pictured id(page 9) // ss card(page 10) // application(page 8) // lease(pages 3-6) // change of rent(1710.61)(page 7) // statement(page 1) (did not send move out report)

    Date: 01/04/2024 - 10:22:38 - AD -  Z's (*************************) EXP Dispute Handled Again (3X dispts) - 112 - Consumer states inaccurate information. Provide or confirm complete ID and verify all Account Information. // Control Number ************* // ***Originator Experian*** // gave same new Add (on POE1 Add***) as given on Prvs dispts // *****Answered with: XC - Completed Investigation of FCRA Dispute - Consumer Disagrees.***** // ($4969.00 Bal put on TU dispt) // *******Image on File w/ IDs = Z claimed by Law she must be provide the document for the account or she will settle this in court***********************// We have complete BUPW w/ IDs********************************

    Be advised that since she has provided an email address ******************** DCC will email the documents to her.

    Thank you.

    DCC, Inc.

Direct Credit Control is NOT a BBB Accredited Business.

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