We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Survey

YouGov America, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Important information

Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yougov selected me to complete an interview with The ******************************************************************************** regarding parenting for $100 compensation. The interview was completed via zoom on April 23 2025. Compensation was never received and Ive sent 3-4 emails with no response to various contacts.

    Business Response

    Date: 05/05/2025

    Hello

    We have reached out to you via ticket #*******

    Kind regards,
    The YouGov support team

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account is either locked out or deleted. Not being able to access the points / money in my account. After doing surveys for Yougov for multiple years. I requested login help and submitted tickets 4 months ago and have received no response.

    Business Response

    Date: 04/25/2025

    Hello

    We have reached out to you via ticket #*******

    Kind regards,
    The YouGov support team

    Customer Answer

    Date: 04/25/2025

     
    Complaint: 23248026

    I am rejecting this response because:
    The only thing that they wrote is that they're looking into it. No action has been taken yet.
    Sincerely,

    **** ********

    Business Response

    Date: 04/28/2025

    Hello

    Thank you for reaching out to us again.

    We have replied on the same ticket id #*******

    Kind regards,
    The YouGov support team

    Customer Answer

    Date: 04/28/2025

     
    Complaint: 23248026

    I am rejecting this response because:
    They said again they will investigate what happened. But have not offered resolution. Once I receive access to my account and points I will accept
    Sincerely,

    **** ********

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have taken surveys through YouGov for quite some time now. On February 16, 2025 I redeemed ****** points to receive a $25 virtual card. I never received the card. I have attempted to contact YouGov multiple times through their customer support Site and have never received a response back from them. I would like this resolved and to receive my $25 **** card that I should have received. Thank you.

    Business Response

    Date: 04/01/2025

    Hello

    We are sorry to hear that you have experienced an issue. Someone from our support team will be in touch with you as soon as possible to help resolve your issue.

    Kind regards,
    The YouGov support team


    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hi, i was trying to login into my yougov account and i ain't getting login code, i contacted your customer support but didn't get any reply.

    Business Response

    Date: 03/25/2025

    Hello

    We have responded via #*******

    Kind regards,
    The YouGov support team

  • Initial Complaint

    Date:03/13/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed my points for a $15 Amazon gift card on 3/1. The confirmation email says I will receive an email from Tremendous with a link in "the next couple hours," but I haven't. It is now 3/13; Ive contacted them multiple times to no avail.

    Business Response

    Date: 03/25/2025

    Hello

    We have written to you via #*******

    Kind regards,
    The YouGov support team

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YouGov. I written few times in the last couple weeks but no response. Can't redeems my rewards or get access to my account. When I request a code with my email. Nothing ever is received. Sometimes the only availabe information is shown is from You *** safe. I haven't received surveys for while.

    Business Response

    Date: 03/12/2025

    Hello

    We have already responded via ticket #*******

    Kind regards,
    The YouGov support team 

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to log into my YouGov account, but I am receiving an error message stating 'There is a problem with your account.' I have attached a screenshot of the issue for your reference.I kindly request you to resolve the issue with my account so I can access it again. Thank you for your *************** regards,******** **** **********************

    Business Response

    Date: 03/11/2025

    Hello

    Thanks for reaching out to us and we are sorry for the experience you have had.

    We have written to you via Ticket number 2702588

    Kind regards,
    The YouGov support team

    Customer Answer

    Date: 03/11/2025

     
    Complaint: 23001700

    I am rejecting this response because: I would like to address the recent suspension of my account. I fully acknowledge that human errors can happen, and I strive to provide the best responses possible, but as humans, we cannot always respond with the same precision as a robot. I take full responsibility for any unintentional mistakes and am committed to ensuring that such errors do not occur again.

    I kindly request that YouGov consider allowing users the opportunity to correct mistakes before imposing strict actions like account suspension. A warning or notification system would be a fair and reasonable approach, allowing users to address any issues proactively.

    I am dedicated to maintaining the highest standards of accuracy and quality in my responses and would greatly appreciate the opportunity to continue contributing without facing severe penalties for accidental mistakes. I sincerely hope that YouGov can reconsider the decision and provide a chance for users to improve rather than facing immediate suspension.

    Thank you for reactivating my account, and thank you for your time and understanding.

    Sincerely,

    ******** ****

    Business Response

    Date: 03/12/2025

    Hi Muhammad

    We have replied on the same ticket.

    Kind regards,
    The YouGov support team

    Customer Answer

    Date: 03/13/2025

     
    Complaint: 23001700

    I am rejecting this response because: I received from ***** on March 11, 2025, at 23:28 EDT, where I was advised to carefully follow specific guidelines to ensure my account remains in good standing. I strictly followed all the instructions, including:


    Reading questions carefully and answering thoughtfully.
    Maintaining consistency across surveys.
    Taking my time and not ******* through surveys.
    Selecting "Don't know" when unsure, as suggested.


    Despite carefully adhering to these guidelines, my account was suspended again within 24 hours of reactivation. This is quite frustrating, as I have always provided honest and high quality responses. I kindly request my account to be reactivated and reset so that I can update my starting information if necessary. If my account was flagged due to completing a survey, I would like to understand the reason and ensure that I can continue participating without any issues. I value my participation in YouGov surveys and request a prompt resolution to this matter. Looking forward to your support.

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YouGov has, increasingly often, been failing to credit me for surveys that I completed. They owe me at least 3500 points at this time. When I contacted them about it, they claimed I'd been disqualified, but that can't be because I DID finish the surveys. They need to pay out.

    Business Response

    Date: 02/25/2025

    Hi,

    Thank you for contacting us. We will reach out to this member in a separate email.

    Kind regards,

    The YouGov Support team

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/17/25-2/14/25 I am unable to redeem the points I've accumulated for the cash promised. I've contacted YouGov many times. A computer generated response is all I get. They did text me today, but it didn't help. All I want is the money I've earned.

    Business Response

    Date: 02/25/2025

    Hi,

    Thank you for contacting us. We will get in touch with the member in a separate email.

    Kind regards,

    ******* and the YouGov support team

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using YouGov surveys, which one can earn compensation through, for over a year. The last email I got from YouGov was for a survey offer on December 25, 2024. Since then, I did not delete or re-install the app but I was automatically logged out at some point and stopped getting survey invites.I tried to log in via email verification code which has worked in the past many times. The website alternated between saying nothing when I entered my email, saying the code was sent to my email, and giving a generic error message. I contacted YouGov by their Contact form on the app and by social media and got no response. I am going ahead with the complaint now since it has been four business days and some customers report not getting a response for 6 weeks, months, or ever in some cases.Previously, I cashed out with YouGov when I got enough points for the $15 or $25 gift card. This time, coincidentally, once I was saving up for a larger gift card beyond $25 I cannot log in, an issue that other customers report as well. I believe I have at least enough points to redeem a $25 gift card but I do not recall the exact amount.I tried to log in with different browsers, on my phone and PC, and in a private browsing window but nothing worked. I checked my spam folder and nothing was there. I am using the same email I have always used with YouGov and I have emails from them still in my inbox from December 25 and before.

    Business Response

    Date: 01/29/2025

    Hello,

    Thank you for contacting us regarding the issue with your reward. We will get in touch with you in a separate email.

    Thank you.

    Regards,
    The YouGov Support team

    Customer Answer

    Date: 02/01/2025

     
    Complaint: 22870424

    I am rejecting this response because: YouGov says they are investigating the log in issue and will reach out when they know more but I would prefer to get an actual resolution before closing out the complaint. I do not have a timeline for how long their looking into the issue will take or if any action will be taken to make me whole for the points I have earned.

    Sincerely,

    ***** ********-*******

YouGov America, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.