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Business Profile

Project Management Software

AVG Antivirus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A v g charged my Debit card for service that I did not sign up for. When I checked my dashboard. I also discovered. I was subscribed to duplicate things multiple times I don't know how this happened. I have already contacted AV. G best he could do was say he was sorry. I am done now with AV. G. I canceled all of my subscriptions because of this deceptive behavior.And I would like a refund for the duplicate subscriptions that I don't use.

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AVG misused bank information and made unauthorized charge against bank account. I am now having problems receiving refund: 12/07/2024 unauthorized charge Charge of $99.99 Charge overdrew account Canceled trial earlier than thirty-day period in March 2024. All required steps to cancel and remove all software were taken. Software disabled proper operation of two laptops. Both taken to repair with inability to repair. Had to purchase new laptop. Received multiple spam emails promoting discounts to renew prior to 12/07/2024 unauthorized renewal fee Representatives give conflicting reading processing information: Initially, 3-5 business day for refund receipt. After 7 days, Im told process requires 10 days. Another phone call, am told I received refund despite my telling them I did not. Another call: am told refund is processing - no date to receive. Another follow up call - a told refund is being processed and you expect in ten weeks. Defender 27, follow up, and am only told refund is processing, and cannot give expected date to receive. I want:Full refund $48 for overdrawing account ******** for implication of 2 bounced bills.Restore Credit Score from bills in arrears due to reissue of bank card.Penalty fee for misusing bank information without my knowledge or authorization. Compensation for losses of two laptops due to faulty/jeopardizing software operations.

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AVG Antii-virus case #******** I recently found out that AVG AntiVirus has been charging me twice for annual Antivirus software membership. When I spoke to representative today (name *********) - she confirmed that *** has charged me twice in the past. She said she was unable to refund -- but apparently this has been happenign for some time now. The AntiVirus software is under the SAME name and SAME credit card. Yet, they charged it twice. I would like a refund of $108. Thank you,Rosagna

  • Initial Complaint

    Date:12/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up and paid for a one year anti virus plan in Jan 2024 and ensured I only paid for the one year by opting out of renewal. Just received on Dec 18, 2024 a notification from my credit card company of an auto renew for over $100 to my card and three emails from Avg stating I had renewed. I opted out again on my profile with Avg and submitted a refund but haven’t gotten any. I want my money refunded and the card number destroyed by the company, because once they get a credit card number, they will continuously charge it unbeknownst to you.

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a subscription, and was told my refund would arrive in 7 business days. Everytime I speak to customer service they make excuses. Getting no where with them.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an issue with my avg Tune Up since Jan 2024 when I first contacted avg with this issue. I have attached 3 files with related information. Recently in October 2024 I called avg which started this mess again. I have chatted with them, had them do remote sessions, and used the community forum where I see others have this same issue. The Internet Security has a scroll bar but tune Up does not and I still have not received any resolution. I am just told over and over my case has been escalated. I have screen shots of all this but they will not all fit from last Jan. so if you need any further screenshots please let me know. Thank you

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I canceled the *** Tune up. Today I realized that in 2023 they automatically debited my account for *** Driver updates. I contacted *** and was told my money would not be refunded because they had sent emails letting me know I would be billed. Emails I did not get. I am 75 years old and on a fixed income. Every ***** counts. And to top it off there's not an option to delete my card information.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company somehow charge my bank account on a card that was canceled 10 months ago for an antivirus service I have not used have never used and did not ever order. When I contacted them and talk to their life support they were only offering me a $30 refund on $100 charge for a service I've never used and they're saying it's a renewal that doesn't start until November 19th. Their own policy on their website says you will only receive a partial refund if you have started using the subscription and this subscription would not start until November 19th yet they refuse to give a full refund for this service I never ordered for authorized

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there. Once again I turn to the people who help! I have just been hacked. Big big, deep deep hackers. My computer had just been a complete reinstall. I received a text indicating a fraud payment. I bit. I followed the link (had warned my husband off others) and before I knew it "they" owned me. I won't go too far there. Not relevant. To scan and secure my account I went shopping for software to do a deep scan. Landed on Total AV. I scanned their services and my first choice indicated that they had just the program I need for $29. Whatever the cost, I didn't care. As I got deeper into the invoice (I may have been led to purchase by then even, I discovered that I needed more, just this little more for a deeper investigation and repair. *****. You need this too. I believe my invoice wound up $189. I would check, but I'm locked out of my gmail account for 48 hours because of so many password changes and who knows what security checks they might have done. Long story shorter, my computer was destroyed, my phone corrupted, and AV did nothing. NOTHING TO HELP. They over billed me and to get a refund I have to go so deep into their official rules, no support, no way to contest, and the only invoice total is the one I hop I can attach. I just want a refund. I have purchased a new phone, a new computer, and lost days and days to anxiety, depression, frustration, and cost. If they just had customer service to get a refund it would help. I hope you can help. I will leave a review on Trust Pilot. But even that won't get my $189 back. Attached invoice is before they tacked on all the other services I need. Clever, the only invoice reads the original "sale price," Thank you for any help you can provide.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email notice in September about the upcoming renewal of my anti-virus subscription. The renewal date in the email was October 10, 2024. I checked on the website with my account and the renewal date in my account was also October 10, 2024. On September 10, 2024 an *** hit my bank for the cost of a renewal to my subscription in the total of $150.14. No where in the email I received or on my account online stated that they were taking the payment early. I'm on disability and have a very limited income and did not have this expense planned until October when the renewal was stated to take place. I tried to find a way to contact the company online and I was constantly directed to different pages on their website with no way to contact them when I am available to do so. I searched through their FAQ section and there was no information about contacting them through email or by chat. There also was no information about them taking payments an entire monthly earlier than they tell you. I have submitted a request for a cancellation of my subscription, but I have not received any confirmation email or any type of communication from them. My account has overdrawn and I am now scrambling to cover my normal monthly expenses because they decided to take their money a month early.

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