ComplaintsforElectronic Arts, Inc.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Purchased: Aug 6 @ 7:13pm Apex Legends ***** Apex Coins - $9.99 Purchased: Jul 25 @ 9:59pm Apex Legends ***** Apex Coins - $9.99 Purchased: Jul 25 @ 9:45pm Apex Legends ***** Apex Coins - $9.99

  Business response

  08/08/2024

  To whom it concerns,
  
  Upon review, we request the customer contact us at *************************** and well be happy to assist.
  
  Kind regards,
  EA Help

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Arts (EA) regarding the unjust suspension of my APEX account. Despite my adherence to EA's Terms of Service and a history of fair play, my account was unexpectedly locked without any clear explanation or opportunity to rectify the situation.The suspension of my account has not only disrupted my gaming experience but also led to a loss of investment in terms of both time and financial resources. I have made numerous attempts to contact EA's customer service to ********************** the suspension and seek a resolution. However, my efforts have been met with generic responses that fail to address my concerns or provide a path towards reinstating my account.I believe that as a consumer, I am entitled to a fair and transparent process when it comes to disputes concerning online services. The lack of communication and unwillingness to engage in a meaningful dialogue with EA has left me feeling frustrated and unheard.Here is a brief overview of my situation:EA Account Information: ***************** Date of Suspension: ****** Time spent on the game: Over 400h Given these circumstances, I am seeking the BBB's assistance in the following ways:Facilitating a dialogue between EA and myself to clarify the reasons for the suspension.Advocating for a fair review process that takes into account my history as a loyal customer and player.Ensuring that ********************** provides a clear and reasonable explanation for their actions, along with a fair opportunity for me to present my case.I am committed to providing any information or evidence necessary to support my claim of innocence and to demonstrate my good standing as a customer. I trust in the ********************'s ability to advocate for consumer rights and to help me achieve a just resolution to this issue.I appreciate your attention to this matter and eagerly await your guidance on how to proceed with this complaint.

  Business response

  08/06/2024

  Thanks for the message.
  
  In order to dispute an account sanction, the fan must follow the steps outlined
  at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
  
  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic Arts

  Customer response

  08/06/2024

   
  Complaint: 22093408
  
  I am rejecting this response because:
  Following my initial complaint to you about the status of my EA account, I have encountered a deadlock with EA's customer service, resulting in the denial of my appeal. I am reaching out once more to request your organization's intervention, as I believe my case has not been thoroughly or fairly evaluated by EA.
  
  The correspondence from EA has not resolved my concerns and has lacked substantive dialogue. Despite my compliance with EA's outlined procedures and the provision of all requested details, my appeal has not received the attention it deserves.
  
  Given this impasse, I am seeking your esteemed organization's assistance in the following areas:
  
  Comprehensive Assessment: I request that an impartial examination be conducted into EA's decision-making process regarding account sanctions to ensure that it is just and open.
  
  Enhanced Support Protocols: I am advocating for a higher caliber of customer service from **********************, particularly when it comes to critical matters such as account restrictions.
  
  Transparent Dialogue: I am in need of clear and direct communication from EA, which includes explicit responses and reasons behind the decisions made concerning my appeal.
  
  Equitable Outcome: I am striving for a resolution that is not only fair but also rectifies the access to my account and acknowledges the inconvenience I have faced.
  
  I acknowledge EA's prerogative to maintain the integrity of its gaming community, yet I maintain that as a consumer, I am owed a baseline of fair play and the opportunity for a legitimate appeal. I am prepared to furnish any and all pertinent documentation and details to fortify my claim and establish the bona fide utilization of EA's services.
  
  I am hopeful that with BBB's continued support, we can work towards a mutually beneficial resolution that addresses my concerns and elevates EA's customer service standards.
  
  I appreciate your time and the work you do to mediate such disputes.
  Sincerely,
  
  *************

  Business response

  08/08/2024

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer response

  08/08/2024

   
  Complaint: 22093408
  
  I am rejecting this response because:
  I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.
  
  Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.
  
  I have taken the following steps in an effort to resolve this matter:
  
  Contacted EA **************** multiple times, as directed by their support documentation.
  Requested a detailed explanation for the sanction on my account.
  Sought a ********************* and reasonable appeal process to contest the decision.
  However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.
  
  Given these circumstances, I am requesting BBB's assistance in the following ways:
  
  Advocating for a thorough and unbiased review of my case.
  Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
  Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
  I am prepared to provide any additional information or documentation that *** be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.
  
  
  Sincerely,
  
  *************

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Arts (EA) regarding the unjust suspension of my APEX account. Despite my adherence to EA's Terms of Service and a history of fair play, my account was unexpectedly locked without any clear explanation or opportunity to rectify the situation.The suspension of my account has not only disrupted my gaming experience but also led to a loss of investment in terms of both time and financial resources. I have made numerous attempts to contact EA's customer service to ********************** the suspension and seek a resolution. However, my efforts have been met with generic responses that fail to address my concerns or provide a path towards reinstating my account.I believe that as a consumer, I am entitled to a fair and transparent process when it comes to disputes concerning online services. The lack of communication and unwillingness to engage in a meaningful dialogue with EA has left me feeling frustrated and unheard.Here is a brief overview of my situation:EA Account Information: **************** Date of Suspension: 2024.7.11 Time spent on the game: Over 1700h Given these circumstances, I am seeking the BBB's assistance in the following ways:Facilitating a dialogue between EA and myself to clarify the reasons for the suspension.Advocating for a fair review process that takes into account my history as a loyal customer and player.Ensuring that ********************** provides a clear and reasonable explanation for their actions, along with a fair opportunity for me to present my case.I am committed to providing any information or evidence necessary to support my claim of innocence and to demonstrate my good standing as a customer. I trust in the ********************'s ability to advocate for consumer rights and to help me achieve a just resolution to this issue.I appreciate your attention to this matter and eagerly await your guidance on how to proceed with this complaint.

  Business response

  08/05/2024

  Thank you for raising your concerns with us. 
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thank you,  
  Electronic Arts 
  EA Help 

  Customer response

  08/05/2024

   
  Complaint: 22089654
  
  I am rejecting this response because:
  Following my initial complaint to you about the status of my EA account, I have encountered a deadlock with EA's customer service, resulting in the denial of my appeal. I am reaching out once more to request your organization's intervention, as I believe my case has not been thoroughly or fairly evaluated by EA.
  
  The correspondence from EA has not resolved my concerns and has lacked substantive dialogue. Despite my compliance with EA's outlined procedures and the provision of all requested details, my appeal has not received the attention it deserves.
  
  Given this impasse, I am seeking your esteemed organization's assistance in the following areas:
  
  Comprehensive Assessment: I request that an impartial examination be conducted into EA's decision-making process regarding account sanctions to ensure that it is just and open.
  
  Enhanced Support Protocols: I am advocating for a higher caliber of customer service from **********************, particularly when it comes to critical matters such as account restrictions.
  
  Transparent Dialogue: I am in need of clear and direct communication from EA, which includes explicit responses and reasons behind the decisions made concerning my appeal.
  
  Equitable Outcome: I am striving for a resolution that is not only fair but also rectifies the access to my account and acknowledges the inconvenience I have faced.
  
  I acknowledge EA's prerogative to maintain the integrity of its gaming community, yet I maintain that as a consumer, I am owed a baseline of fair play and the opportunity for a legitimate appeal. I am prepared to furnish any and all pertinent documentation and details to fortify my claim and establish the bona fide utilization of EA's services.
  
  I am hopeful that with BBB's continued support, we can work towards a mutually beneficial resolution that addresses my concerns and elevates EA's customer service standards.
  
  I appreciate your time and the work you do to mediate such disputes.
  Sincerely,
  
  Ni Kou

  Business response

  08/08/2024

  To whom it concerns,

  Thank you for bringing this matter to our attention. In order to dispute an account sanction, a player must follow the steps outlined at the following link: ***************************************************************************************************

  This is the only valid means to have an account sanction reviewed.

  Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.

  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

  Thank you.
  EA Help
  Electronic Arts

  Customer response

  08/09/2024

   
  Complaint: 22089654
  
  I am rejecting this response because:
  I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.
  
  Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.
  
  I have taken the following steps in an effort to resolve this matter:
  
  Contacted EA **************** multiple times, as directed by their support documentation.
  Requested a detailed explanation for the sanction on my account.
  Sought a ********************* and reasonable appeal process to contest the decision.
  However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.
  
  Given these circumstances, I am requesting BBB's assistance in the following ways:
  
  Advocating for a thorough and unbiased review of my case.
  Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
  Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
  I am prepared to provide any additional information or documentation that *** be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.
  
  
  Sincerely,
  
  Ni Kou

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Arts (EA) regarding the unjust suspension of my APEX account. Despite my adherence to EA's Terms of Service and a history of fair play, my account was unexpectedly locked without any clear explanation or opportunity to rectify the situation.The suspension of my account has not only disrupted my gaming experience but also led to a loss of investment in terms of both time and financial resources. I have made numerous attempts to contact EA's customer service to ********************** the suspension and seek a resolution. However, my efforts have been met with generic responses that fail to address my concerns or provide a path towards reinstating my account.I believe that as a consumer, I am entitled to a fair and transparent process when it comes to disputes concerning online services. The lack of communication and unwillingness to engage in a meaningful dialogue with EA has left me feeling frustrated and unheard.Here is a brief overview of my situation:EA Account Information: ************************* Date of Suspension: 2024.7.30 Time spent on the game: Over 1200h Given these circumstances, I am seeking the BBB's assistance in the following ways:Facilitating a dialogue between EA and myself to clarify the reasons for the suspension.Advocating for a fair review process that takes into account my history as a loyal customer and player.Ensuring that ********************** provides a clear and reasonable explanation for their actions, along with a fair opportunity for me to present my case.I am committed to providing any information or evidence necessary to support my claim of innocence and to demonstrate my good standing as a customer. I trust in the ********************'s ability to advocate for consumer rights and to help me achieve a just resolution to this issue.I appreciate your attention to this matter and eagerly await your guidance on how to proceed with this complaint.

  Business response

  08/06/2024

  Thanks for the message.
  
  In order to dispute an account sanction, the fan must follow the steps outlined
  at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
  
  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic Arts

  Customer response

  08/06/2024

   
  Complaint: 22089441
  
  I am rejecting this response because:
  Following my initial complaint to you about the status of my EA account, I have encountered a deadlock with EA's customer service, resulting in the denial of my appeal. I am reaching out once more to request your organization's intervention, as I believe my case has not been thoroughly or fairly evaluated by EA.
  
  The correspondence from EA has not resolved my concerns and has lacked substantive dialogue. Despite my compliance with EA's outlined procedures and the provision of all requested details, my appeal has not received the attention it deserves.
  
  Given this impasse, I am seeking your esteemed organization's assistance in the following areas:
  
  Comprehensive Assessment: I request that an impartial examination be conducted into EA's decision-making process regarding account sanctions to ensure that it is just and open.
  
  Enhanced Support Protocols: I am advocating for a higher caliber of customer service from **********************, particularly when it comes to critical matters such as account restrictions.
  
  Transparent Dialogue: I am in need of clear and direct communication from EA, which includes explicit responses and reasons behind the decisions made concerning my appeal.
  
  Equitable Outcome: I am striving for a resolution that is not only fair but also rectifies the access to my account and acknowledges the inconvenience I have faced.
  
  I acknowledge EA's prerogative to maintain the integrity of its gaming community, yet I maintain that as a consumer, I am owed a baseline of fair play and the opportunity for a legitimate appeal. I am prepared to furnish any and all pertinent documentation and details to fortify my claim and establish the bona fide utilization of EA's services.
  
  I am hopeful that with BBB's continued support, we can work towards a mutually beneficial resolution that addresses my concerns and elevates EA's customer service standards.
  
  I appreciate your time and the work you do to mediate such disputes.
  Sincerely,
  
  Dun Dun

  Business response

  08/08/2024

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  Thank you, 
  Electronic Arts
  EA Help 

  Customer response

  08/08/2024

   
  Complaint: 22089441
  
  I am rejecting this response because:
  I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.
  
  Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.
  
  I have taken the following steps in an effort to resolve this matter:
  
  Contacted EA **************** multiple times, as directed by their support documentation.
  Requested a detailed explanation for the sanction on my account.
  Sought a ********************* and reasonable appeal process to contest the decision.
  However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.
  
  Given these circumstances, I am requesting BBB's assistance in the following ways:
  
  Advocating for a thorough and unbiased review of my case.
  Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
  Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
  I am prepared to provide any additional information or documentation that *** be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.
  
  
  Sincerely,
  
  Dun Dun

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Arts (EA) regarding the unjust suspension of my APEX account. Despite my adherence to EA's Terms of Service and a history of fair play, my account was unexpectedly locked without any clear explanation or opportunity to rectify the situation.The suspension of my account has not only disrupted my gaming experience but also led to a loss of investment in terms of both time and financial resources. I have made numerous attempts to contact EA's customer service to ********************** the suspension and seek a resolution. However, my efforts have been met with generic responses that fail to address my concerns or provide a path towards reinstating my account.I believe that as a consumer, I am entitled to a fair and transparent process when it comes to disputes concerning online services. The lack of communication and unwillingness to engage in a meaningful dialogue with EA has left me feeling frustrated and unheard.Here is a brief overview of my situation:EA Account Information: ***************** Date of Suspension: 2024.6.26 Time spent on the game: Over 900h Given these circumstances, I am seeking the BBB's assistance in the following ways:Facilitating a dialogue between EA and myself to clarify the reasons for the suspension.Advocating for a fair review process that takes into account my history as a loyal customer and player.Ensuring that ********************** provides a clear and reasonable explanation for their actions, along with a fair opportunity for me to present my case.I am committed to providing any information or evidence necessary to support my claim of innocence and to demonstrate my good standing as a customer. I trust in the ********************'s ability to advocate for consumer rights and to help me achieve a just resolution to this issue.I appreciate your attention to this matter and eagerly await your guidance on how to proceed with this complaint.

  Business response

  08/06/2024

  Thank you for getting back in touch with us with your concerns.
  
  We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.
  
  What rules that the game follows is the following:
  *******************************************************************************************************
  
  The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.
  
  Thank you, 
  Electronic Arts
  EA Help

  Customer response

  08/06/2024

   
  Complaint: 22089439
  
  I am rejecting this response because:
  Following my initial complaint to you about the status of my EA account, I have encountered a deadlock with EA's customer service, resulting in the denial of my appeal. I am reaching out once more to request your organization's intervention, as I believe my case has not been thoroughly or fairly evaluated by EA.
  
  The correspondence from EA has not resolved my concerns and has lacked substantive dialogue. Despite my compliance with EA's outlined procedures and the provision of all requested details, my appeal has not received the attention it deserves.
  
  Given this impasse, I am seeking your esteemed organization's assistance in the following areas:
  
  Comprehensive Assessment: I request that an impartial examination be conducted into EA's decision-making process regarding account sanctions to ensure that it is just and open.
  
  Enhanced Support Protocols: I am advocating for a higher caliber of customer service from **********************, particularly when it comes to critical matters such as account restrictions.
  
  Transparent Dialogue: I am in need of clear and direct communication from EA, which includes explicit responses and reasons behind the decisions made concerning my appeal.
  
  Equitable Outcome: I am striving for a resolution that is not only fair but also rectifies the access to my account and acknowledges the inconvenience I have faced.
  
  I acknowledge EA's prerogative to maintain the integrity of its gaming community, yet I maintain that as a consumer, I am owed a baseline of fair play and the opportunity for a legitimate appeal. I am prepared to furnish any and all pertinent documentation and details to fortify my claim and establish the bona fide utilization of EA's services.
  
  I am hopeful that with BBB's continued support, we can work towards a mutually beneficial resolution that addresses my concerns and elevates EA's customer service standards.
  
  I appreciate your time and the work you do to mediate such disputes.
  Sincerely,
  
  Bushui Lanjiao

  Business response

  08/08/2024

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer response

  08/09/2024

   
  Complaint: 22089439
  
  I am rejecting this response because:
  I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.
  
  Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.
  
  I have taken the following steps in an effort to resolve this matter:
  
  Contacted EA **************** multiple times, as directed by their support documentation.
  Requested a detailed explanation for the sanction on my account.
  Sought a ********************* and reasonable appeal process to contest the decision.
  However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.
  
  Given these circumstances, I am requesting BBB's assistance in the following ways:
  
  Advocating for a thorough and unbiased review of my case.
  Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
  Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
  I am prepared to provide any additional information or documentation that *** be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.
  
  
  Sincerely,
  
  Bushui Lanjiao

• Initial Complaint

  08/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a ban on my Apex Legends game account from Electronic Arts gaming company on July 20th this year. The company has not yet provided a reason for my ban on their official website. Until I made my first appeal to them, and then replied to me stating that I had violated their agreement six, resulting in the account being banned. But I am certain that I have not engaged in any behavior or intention that violates the agreement. I remember running their game in an internet cafe at the time, but due to environmental or equipment issues, Electronic Arts gaming company may have conducted an error check on my account, believing that I violated their rules. However, I am very certain that I am a legitimate gamer. At the same time, in recent months in *****, on social software such as Tiktok, we can see that many players have been wrongly banned from their game accounts by the game company. Undoubtedly, there are a small number of cheaters among them, but there are also many legitimate players who love the game Apex Legends. However, it is well known that Electronic Arts' anti cheat system has flaws, which not only cannot truly detect cheaters, but may also result in erroneous bans on normal games. Therefore, I hope that Electronic Arts gaming company can upgrade their anti cheating system and do justice to ordinary gamers. Due to the erroneous ban on my account by ******************** gaming company, I lost the opportunity to have fun in Apex Legends and also had an impact on my reputation. I do not want to be seen as a game cheater by my family and friends. I hope that after my desires are seen, Electronic Arts gaming company will lift the erroneous ban on my game account and allow me to spend a happy time with my friends and family in the game.

  Business response

  08/06/2024

  Thanks for the message.
  
  In order to dispute an account sanction, the fan must follow the steps outlined
  at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
  
  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic Arts

  Customer response

  08/06/2024

  
  ??:22089301
  
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  Business response

  08/08/2024

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer response

  08/08/2024

  
  ??: 22089301
  
  ??????,??:
  ?????????,?????????????????????,?????????????????????????,????????????????,??????????????????????????,???????????????????,???????????????????????????????,????????????,????????????????????????????,?????????????????????,??????,????????????????,?????????????????????????????????????,???????????,???????????
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• Initial Complaint

  08/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The account was created on February 13, 2019, and I have been using it and playing games ever since. I paid approximately $600 to Electronic Arts, including the purchase of the game and the coin recharge of the game account. Recently, there was suspicion of account theft around mid June, and I couldn't receive any information from EA in my email. During that busy time in real life, I didn't pay attention to it. When I finished work and wanted to play games, I found that my Apex account had been stolen and banned for cheating. When I checked the account data, I found that I logged in from different places under the EA account, from my location, flying to *****************, then to mainland *****, and finally to *********. During this period, EA did not... Send me any emails regarding suspected remote login protection, In the past few months, I have filed multiple appeals to EA customer service, collected relevant recharge records, evidence from other places, and commonly used network environments. EA customer service has not shown me understanding and respect, and has been perfunctory, using repetitive language to tell me that it is indeed my mistake and will not be unbanned. This is my dedicated account, ********************** help me with BBB. I hope to be re investigated and unbanned

  Business response

  08/05/2024

  Thank you for getting back in touch with us with your concerns. 
  
  We reviewed the account and the activity which triggered the sanction in which violated the rules as stated byTerms of Service including an investigation regarding the compromise mentioned. With all this information gathered, the account's state is final in accordance to our Terms of Service. 
  
  What rules that the game follows is the following:
  *******************************************************************************************************
  
  The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist withthe investigation when contacting the EA Terms of Service team. 
  
  Thank you,  
  Electronic Arts 
  EA Help

• Initial Complaint

  08/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear ************************* (BBB),I am a long-time user of ********************** and **************************** abided by their user agreements. However, my ********************** account was inexplicably banned without any valid reason. What is even more unacceptable is that I have submitted three appeals to the EA team, but they were rejected each time without any reasonable explanation.My account is very important to me and I invest a lot of time and energy in EA's games. Now, I have been deprived of the fun and sense of accomplishment that these games bring. This behavior not only disappoints me, but also makes me feel deeply unfair.Here, I request the ****************************** to intervene in this matter and help me restore the use of my account. I hope ********************** can re-examine my account, give ************************************************ explanation, and unblock my account as soon as possible.Thank you for your attention and help with this matter.Sincerely,salute

  Business response

  08/05/2024

  Thanks for the message.
  
  In order to dispute an account sanction, the fan must follow the steps outlined at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic Arts
    

• Initial Complaint

  08/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear ************************* (BBB),I am a long-time user of ********************** and **************************** abided by their user agreements. However, my ********************** account was inexplicably banned without any valid reason. What is even more unacceptable is that I have submitted three appeals to the EA team, but they were rejected each time without any reasonable explanation.My account is very important to me and I invest a lot of time and energy in EA's games. Now, I have been deprived of the fun and sense of accomplishment that these games bring. This behavior not only disappoints me, but also makes me feel deeply unfair.Here, I request the ****************************** to intervene in this matter and help me restore the use of my account. I hope ********************** can re-examine my account, give ************************************************ explanation, and unblock my account as soon as possible.Thank you for your attention and help with this matter.Sincerely,salute

  Business response

  08/05/2024

  Thank you for getting back in touch with us with your concerns.
  
  We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.
  
  What rules that the game follows is the following:
  *******************************************************************************************************
  
  The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.
  
  Thank you, 
  Electronic Arts
  EA Help

• Initial Complaint

  08/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear ************************* (BBB),I am a long-time user of ********************** and **************************** abided by their user agreements. However, my ********************** account was inexplicably banned without any valid reason. What is even more unacceptable is that I have submitted three appeals to the EA team, but they were rejected each time without any reasonable explanation.My account is very important to me and I invest a lot of time and energy in EA's games. Now, I have been deprived of the fun and sense of accomplishment that these games bring. This behavior not only disappoints me, but also makes me feel deeply unfair.Here, I request the ****************************** to intervene in this matter and help me restore the use of my account. I hope ********************** can re-examine my account, give ************************************************ explanation, and unblock my account as soon as possible.Thank you for your attention and help with this matter.Sincerely,salute

  Business response

  08/05/2024

  Thanks for the message.
  
  In order to dispute an account sanction, the fan must follow the steps outlined
  at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
  
  It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic Arts

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩