Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Video Game Services

SBL Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date left in possesion for repairs 1/4/23
    Repair for charge port of headset.
    Shop streched a cable during repairs and i am waiting for him to fix as he promised.
    Its now 6/26/23 and still no repair and no oculus.
    Asked for my oculus quest 2 back with full refund of $150 as it was his error in stretching the cable.
    He refuses refund.
    I have asked 3 times since 6/26/23 by text when can i pick up oculus and he is not responding.
    Orders are attached. 1 st order is the original showing total paid $150 and picked up an Oculus quest 2 i believed was the original fixed. He replaced my oculus for a used lesser model. I returned the device and agree on waiting for him to fix my original. The second order is showing i returned the device he tried to swap.

    Business Response

    Date: 06/28/2023

    ****** ********

    Customer Answer

    Date: 07/18/2023

    [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary as they have my property and are not showing any attempt to give it back.  I still believe this can be resolved and we can both move on.


    Regards,


    ****** ****

    Business Response

    Date: 07/18/2023

    Better Business Bureau:


    I would like to reject the offer of Mediation for complaint ID ********. We refuse to deal with those who spread lies and other misinformation about the business, customer service experience, or who make negative assumptions. Had you responded in less than 2 weeks; we could've verified the system version. We did what other shops wouldn't have done, and replaced the Device, and were instead ridiculed and essentially called thieves. All resolution offers have been not only declined but accusations have been made. Had you responded in a timely manner, we wouldn't be where we are. A (2) Week response time from you is not our fault!


    Regards,


    ****** ****

SBL Games is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.