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Business Profile

Pumping Contractors

The Drain Dude Inc.

This business is NOT BBB Accredited.

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Complaints

Current Alerts For This Business

Pattern of Complaint:
BBB believes that the complaints we have received for The Drain Dude Inc. contain a pattern of similar allegations.

Complainants allege that the business collects more than $1,000 or 10% of the job as a deposit. Contractors cannot ask for a deposit of more than 10 percent of the total cos t of the job or $1,000, whichever is less. 

Complainants also indicate that the projects are left undone and they do not hear back from the business. 

BBB believes that the complaints contain a pattern of allegations and contacted the business. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
 

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    02/03/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The Drain Dude (****** **** ******) is affiliated with my home warranty company (Choice Home Warranty) and was assigned on November 1, 2024 to access and repair my broken pool pump. I paid him $80 for the service call. He stated he was in contact with a representative from Choice and was working with them so they would authorize an upgraded pool pump as the one they wanted to give me was not powerful enough for my pool system and the out of pocket cost for me would be $675. He claimed he would send me the tracking info when his supplier shipped it to him. I paid him the $675, and after two weeks he kept saying he was in negotiations with Choice. I contacted a representative from Choice. They said they have never received any diagnosis or spoken to him regarding this issue nor was he authorized to order any parts for this claim. I called ****** and advised him he was not authorized to do the work and he claims he was still working with Choice on the issue. After another couple weeks and several failed attempts to contact ****** I requested to have him refund my money. He finally answered on accident and stated he would refund my money. As I write this complaint the date is Feb 3, 2025, he is still not answering my calls or responding to my texts and no refund has been issued.

  • Initial Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have a Home warranty Plan with Choice Home Warranty. My pool pump burned up so I made a claim with Choice who contacted a company Called The Drain Dude to handle my case. *******. who's name is ******************* contacted me and made an appt. to come out and check the pump which required an up front cost of $100.00 as per Choice home Warrenty. ****** never showed up but sent another guy to pickup the check and never did trouble shoot the pump issue as required by Choice Home Warranty. I have made numerious calls to Random ****** including his wife but to no avail. They do not return calls, or return messages or texts. I have called Choice home warranty on several occasions and they claim they are not responsible. I have found out that The Drain Dudes License has been revoked since sept. ************** will not return my money or contact me. Please help

  • Initial Complaint

    02/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Drain Dude responded to our home for a leak in master bathroom near shower pan.Drain Dude plumber was sent by First American Warranty Drain Dude claimed the tub was cracked and needed replacement. Gave a $1000 credit card payment to DrainDude for tub that was in shop from job that didn't go through. Drain Dude scheduled the tub installation for 7/23/23 and called to say tub was on truck and accident that morning damaged it. No further response...We called numerous times after with excuse of funeral and health issues. We have had no further response after final rescheduled date of January 12, 2024. No show. No contact.First American Warranty sent another subcontractor to the home to inspect the original area. Plumber found NO leak, just caulking void. First American Warranty informed us that it was not warranted and we are not covered. We feel that FAW is responsible for the damages to our wall and floor created when Drain Dude inspected the home originally. They have recently (2/13/24) sent a drywall repair person to "rough" repair the drywall. They have continued to deny the floor. No response from Drain Dude after additional messages left asking for return call.

  • Initial Complaint

    12/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The owner of the **************** came to my house to talk to me about our kitchen sink, he had a female with him. He told me and my wife that our kitchen sink was ***** that he saw in photos taken by one of his people when they came to fix a leak that we had via our Home Warranty Service.He explained the he could get us a sink and replace the one we have but that it would cost $1500. When I asked about a Senior Citizen discount he said he would take some off and then a bit more when he asked if I was a Veteran, he decided he would only charge $1000 but that we had to pay in advance. This is where we had made the mistake of paying first. When he left he promised he would email me the photo's that he had been talking about and also that it would take 2 to 3 weeks for him to get a replacement. This happened on May 23, 2023.After this, about 3 weeks later I tried to repeatedly call him to find out what was going on. It took me 5 tries over a 2 day period before he finally answered and apologized because 1, the building were his company was that he was renting was being sold and they had to move, and then a month later when I finally talked to him again after a LOT!! of phone calls, he then said he had been in the hospital. He kept promising that he would bring the 2 samples to show us and never did. After 2 months or so, I came here and filed a complaint but never heard back. We finally contacted the Calaveras Sheriff on Sept 12, 2023, a Deputy came to the house and we explained the whole situation, I can't remember if we gave her a copy of the receipt or not. She also tried to call the individual and she said it took her 4 or 5 times before she finally got through. She told me that he said he told us that they require a letter saying we were ending our contract before he'd give us a refund and he had 90 days to do so., that I emailed the same day. The Deputy told us to contact the sheriff after 90 days - tomorrow I can not scan the receipt to send - not working.

    Customer response

    12/12/2023

    Please see attached.

     

  • Initial Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On July 5th we made a claim with our home warranty company in regards to a plumbing problem. They sent out The drain dudes to diagnose the issue. Warranty denied the claim and the company insisted we replace our sump pump or we would have major plumbing issues. So as concerned and worried home owners, we went ahead with ******, the owners, recommendation. On Aug. 9th 2023, the drain dudes tech came out to replace the sump pump, $2000 later.We caught the tech on camera not completing the job they claimed he completed so we confronted the owner about it and his wife Nd asked them to make it right. By this time the money was already paid. Days went by and we then realized we got scammed. Not returning phone calls or messages. They are working with a suspended business license on tops of that along with a civil judgement against them and pending legal action! Why is this company still in business. They are scamming people and scamming warranty companies. Something needs to be done!

  • Initial Complaint

    10/05/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    ************************* /********** *********************************************************************** In March 2022 we hired ************************* to remodel our home located at ***************************************************************************. We gave ****** $3,500 in cash with $2,000 due on completion of the job. The job entailed remodeling 2 bathrooms and a kitchen. In April 2022 we gave ************************* $1500 to purchase granite for the remodel. We purchased all the tile and grout but he wanted to buy the granite and have it delivered to his shop. We have asked multiple time for receipts he finally gave me a receipt showing that we paid in $3500 deposit. But, has yet to produce a receipts for the $1500 we gave him for the granite. This man is con artist we have multiple texts from him with lie after lie. He never did one thing. If fact he said the granite was in his employees truck and he got in wreck and all of our granite was damaged, We immediately went to the granite vendor who told us there was not transaction processed. They said they couldn't give us any additional information because it was put on *********** account. We believe the granite was never purchased.This man and this business need to be shut down. We don't know how he sleeps at night.WE SENT HIM A CERTIFIED LETTER REFUSED AT THE BUSINESS SON SIGNED AT THE HOUSE ATTACHING LETTER THAT WAS SENT AND INVOICES THAT HE SAYS WE PAID $3500 THE GRANITE WAS FROM FLOORING LIQUIDATORS ****** SAID TO PUT ON HIS ACCOUNT AFTER WE GAVE HIM THE $1500.if you need the texts which there are at least ****** i can submit.We want something done ASAP before he does this to someone else !

  • Initial Complaint

    09/27/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    This is the letter I have already sent to The DrainDude Inc., requesting the return of monies owed to me.On January 13th, 2022 you were assigned a plumbing repair job through Old Title Republic Home Warranty for the property at ******************************************************* (work order #****-8762). You came to the house to assess the project for repair on February 16th, 2022 and estimated the repair would cost $3,600. You stated that the maximum amount the Old Title Republic Home Warranty will cover is only $2,500, so you required the difference of $1,100 to be paid upfront to cover the cost of materials. Check #**** was written to The DrainDude Inc. for $1,100, which was cashed on February 18th, 2022. A date was scheduled for to complete the job, the date was canceled and rescheduled for March 22nd, 2022 and canceled again. The Old Title Republic Home Warranty work order #****-8762 was canceled and a different company was assigned the job. Since June 29th, 2022 ************************* or The DrainDude Inc. has been contacted at cell phone ************ eight times, leaving voicemails, and several text messages. Additionally, I have contacted the office at ************ as well as an email was sent to ********************************* on August 9, 2022 all regarding and requesting the $1,100 owed to me for the plumbing job that you did not complete. I was able to speak with you once on the phone on July 18, **************************************************** and if we hadnt received it, that you would bring a check to my home yourself. I confirmed with you that we had not received any check in the mail, and you have not replied back with a date nor time when you will personally deliver a check. All other communication to you, was not replied to

  • Initial Complaint

    05/31/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On the day of 5/12/2020 I hired ************** to do a complete hot and cold water line replacement under my house payed **** for that job when he said it was complete. Recently had a plumbing problem and new plumber had to go under my home an He states that none of the hot and cold have been replaced at all. Just have replacement hoses lying on the ground and not at all connected. Booked a insulation and bathroom remodel on the same time as the first job. He came in started the bathroom demolition cleaned up installed shower walls and never returned leaving bathroom gutted out non usable. I have reached out time and time again asking for my money back. Is secretary/ wife ended up cussing me out. And I have not been able to contact them again they dont answer or just hang up on me. I want to take it to some court or someone to help me but at this point ************** truly drained my savings of everything. Im out at about 13,0000.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2972 North Rose Brook Dr

Riverbank, CA 95367

(209) 534-4429

Customer Complaints Summary

12 total complaints in the last 3 years.

4 complaints closed in the last 12 months.

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