Business ProfileforAvanquest Software
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 15001 Meridian Pkwy, Riverside, CA 92518-3000
- BBB File Opened:
- 3/27/2013
- Years in Business:
- 19
- Business Started:
- 5/28/2005
- Business Started Locally:
- 5/28/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Avanquest USA
- Business Management
- Mr. Roger Bloxberg, CEO
- Mr. Mark E Ottinger, Sales and Acct Manager
- Contact Information
Principal
- Mr. Roger Bloxberg, CEO
- Mr. Mark E Ottinger, Sales and Acct Manager
Customer Contact
- Mr. Mark E Ottinger, Sales and Acct Manager
- Additional Contact Information
Fax Numbers
- (951) 656-1204Primary Fax
Phone Numbers
- (877) 445-6618Other Phone
- (925) 474-1700Other Phone
- (951) 656-1204
Customer Complaints
46 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ingrid P
1 star08/05/2024
Avanquest Software Response
08/07/2024
Dear ******,
We are truly sorry to hear about the difficulties you've experienced in trying to cancel your subscription and the frustration it has caused. We take these matters very seriously and are committed to resolving this issue for you promptly.
First and foremost, please accept our sincerest apologies for the inconvenience. The situation you described does not reflect the level of service we aim to provide. We understand the importance of having reliable contact methods, and we are investigating the issues with our phone and email communication.
Reflecting on your purchase on 8/13/2022 7:33:53 PM, where you opted into our Auto-Renewal program for uninterrupted access to Driver Updater software, we wanted to ensure clarity and convenience from the start.
To resolve your concerns, we have taken the following steps:
We have processed a full refund of $45.99 to your PayPal account immediately. You should see this reflected in your account within a few business days. Your subscription has been canceled, and you will not be charged any further.
We are verifying all our contact channels to ensure this does not happen again. For any future inquiries, please use Contact Us option here **************************************** and phone number **************
**************************************************
If you have any further questions or concerns, please do not hesitate to contact our customer support directly. We are here to help and ensure you have a satisfactory experience with us.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
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