Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaks all over the patio. Trash was left everywhere on the roof in my jacuzzi, pieces of metal and screws left in yard. Panel's bent wrong touch up paint used but wrong kind the whole patio is angled to one side and now I have to live with a have right job. But I hope I dont have an electrical fire drone the water that flows through it. But one side of the patio has an arch and the roof fills with water no drain. Trued to have them repair it several time and finally gave up on the crappy work they did. Guys at ******** would have done a better job.
Business Response
Date: 05/08/2024
Good morning thank you for contacting me the other day about this issue, My notes on my end didn't show any kind of pending service. This may be due to ****** no longer working here as she started a leave of absence during this time back in 2020. What I did was noted our system and let our Patio Cover ******* know that this customer has an issue with his Cover that needs to be addressed. He should be in contact with him by the end of the week. Not sure how long it will take for us to get it resolved but we are currently working on getting this handled.
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