We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Equipment

Richardson's R.V. Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

This profile includes complaints for Richardson's R.V. Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Richardson's R.V. Center, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had issues with a couple warrantee items one is the door is warped. then a inverter went out that was actualy replaced in Dec 22 but a couple other small things. The complaint is you have to wait 6 weeks for a appoint. to get in for service then after your in it took 3 moor weeks for a tech to look at it to tell me the door was on order and no items were actualy repaired. my coach has now been in the service center since Mar23 2022 in and out mostly in. yes I took it ou for a week because they told me I could use it for a trip I had planned and the door was on order anyway. When I picked it up after being in there for so long actualy none of the items had been fixed. It has now been in the shop for a total of 10 months and my issue is why can't they just fix the things and get it back to me? I spent 250,000.00 on the coach and only had it for just 3 weeks. nobody takes responsability. I just can not understand a industry that can keep you proporty for so long and not be liable for anything? David Holt

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new toy hauler from Richardson rv in December of 2021. Had a few problems with it took it in several different times they fixed some of the problems others they didn’t fix, we took it cause we felt like the slide was leaking they couldn’t find the problem, now our trailer is leaking I took it several times starting February of 2022 still dealing with the issues that they fixed supposedly, well it’s not now it’s a year later the company has been taken over by camping world! I am trying to get my service paperwork from day one just to be told by them there are zero records of any repairs of my trailer so now what am I to do? I need these service records to try and claim the lemon law on this unit. I am very frustrated and don’t really know where to go from here!

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 20 2022, I purchase this new fifth wheel RV when this location was Richardson's RV and two days later I told them all the problems I had with the RV (more than 12), and their response was: we can't do anything you have to wait 45 days for repair, ok I wait for that and I drop off my RV on September 15, one week later a call ******** asking for the status and she told me I will call you back on the same day (she never call me), I call the following week again and no response, I call two weeks later and finally ***** from Camping World around October 12 or 13-2022 (they acquired Richardson's RV), he explain the situation and he promised an excellent future service but honestly is a irresponsible person, he told me: I will keep you updated with the RV that never happen, I call again on October 19, I left a message to ***** and I'm still waiting for his call, I call again on October 20, I spoke with ******** and I told her I needed to talk with the manager because I was upset already for all this time and she told me I will contact the manager and call me back, again I'm still waiting for her call. I called today at 4:00 pm, October 21-2022. No manager was available. If I don't get my RV back the following week repaired, I will have to use different ways to solve this. 95 days waiting for my repair.

      Customer Answer

      Date: 10/24/2022

      I have attached the work order from Richardson's RV now Camping World, Thank you.

    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in into Richardson's letting sales person know I had no idea what I was doing and wanted a trailer that was safe to pull with my exact pick up . He looked up the wrong trim model online and told me my max weight was 11,400 lbs so I went with half that weight . About a month later I was looking up info on my pickup and finding out it’s max is 6,400 lbs so I reached out to dealer I spoke with sales manager nick and he told me he personally looked up my truck and saw it’s max tow is in fact 6400 and the trailer I purchased weighs 6,200 lbs almost maxing out my truck he apologized and said my sales rep was new and messed up so to come back and look at other trailer in my weight class so I did I picked one out they ram my credit again and then said the trailer I bought less then 2 months ago was only worth $24,000 and that I have to pay 4K down I paid the down payment already and they have not refunded me or given a pick up date on the new trailer

      Business Response

      Date: 07/12/2022

      We are in communication with the customer and have offered different solutions.

    • Initial Complaint

      Date:07/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I negotiated a deal for a specific RV 32BHDA and finally came to terms, signed a contact and placed our deposit of $3k. The RV was supposed to be in transit and we were informed the RV would arrive by end of July. After a few weeks have pasted I reach out to our sales rep “********* ******” for an update, she said the RV was not in transit and that it will not be coming to Richardsons RV. I’ve tried several time to get ahold of ********** ********* and **** with no response. As it stands now they fraudulently sold me an RV that did not exist and took my deposit of $3,000. I’ve requested they honor my current contract with the exact same RV they have on their lot, and they’ve declined to respond. My vin number and stock number are provided below, per signed contact by both parties. FOREST RIVER MODEL SALEM 3****S VIN # ***************** STOCK ***** 

      Business Response

      Date: 07/05/2022

      We are in contact with the customer and he is coming to our Riverside location to look at an RV.

      Customer Answer

      Date: 07/06/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Richardson's R.V. Center, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.