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Business ProfileforThe Paver Company
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 11419 Sunrise Gold Cir Ste 4, Rncho Cordova, CA 95742-6580
- BBB File Opened:
- 8/27/2012
- Years in Business:
- 13
- Business Started:
- 10/21/2010
- Business Incorporated:
- 10/21/2010
- Accredited Since:
- 9/12/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 2
- Alternate Business Name
- The Paver Co, Inc.
- Business Management
- Mr. Steven Biondi, President
- Contact Information
Principal
- Mr. Steven Biondi, President
Customer Contact
- Mr. Steven Biondi, President
- Additional Contact Information
Website Addresses
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dania J
05/06/2024
The Paver Company Response
05/07/2024
We appreciate the opportunity to respond to a review concerning our company's services. It's crucial to us that our reputation accurately reflects our commitment to professionalism and customer satisfaction.
The review in question mentions a discrepancy in pricing for a backyard paving project. We would like to clarify that our pricing process involves careful consideration of all project requirements, and any adjustments to initial quotes are based on changes in scope REQUESTED BY THE CLIENT.
In this case, the increase in price was due to the request of additional work, specifically the construction of a retaining wall, which was requested after the initial conversations with the client. We always strive to provide transparent communication regarding pricing and project details, and any adjustments made were communicated openly and with full disclosure.
Furthermore, we want to address the claim that we reached out to the client in an attempt to have the negative review removed. We want to emphasize that we never requested or pressured the client to remove their review. We also want to highlight that the client's actions in this matter, including misuse of multiple review platforms in an attempt to obtain a lower price for their project, this misuse of these platforms is troubling. We believe in fair competition and trust that our dedication to providing quality service will be accurately reflected in our online reputation.
It's important to note that despite our efforts to resolve the issue and offer competitive pricing, we were met with hostility. We believe it's essential to maintain integrity in all our interactions, and we stand by our commitment to providing fair and transparent pricing to all our clients.
We appreciate your attention to this matter and trust that our dedication to customer satisfaction and ethical business practices will be acknowledged.
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