Business ProfileforMercedes Benz of Rocklin

June 8, 2024 - I went into Mercedes-Benz Rocklin. The Sales Manager, ********************************* reached a vehicle purchase agreement. He got it pre-approved & we shook hands. I signed the pre-approval. He directed me to the ************************ to complete the paperwork. He said he'd have me out of there fast. I signed via iPad immediately upon sitting down in the ************************. He congratulated me on the purchase. The iPad showed a signature line only. The iPad was glitching. He took it to restart it & have me try to sign over. He then got busy on his computer for a long time. I grew concerned -we were supposed to be done. I asked him what was taking so long as the deal was done. He said he was working on a better interest rate for me. He made small talk & asked if I knew how much service, parts, or sales made the most money. At NO time did he specify that he was adding services totaling an ADDITIONAL $8,000 TO THE PURCHASE PRICE -things like dent repair services (LOL). He NEVER ONCE showed me electronically or in writing that he had added over $8,000 to the agreement. He never gave me my copy of any documents. He stated he would email them to me as he had computer problems & 4 customers waiting. I NEVER agreed to another $8,000 over asking. I left happy only to find out when I received loan docs.To date, I still have never seen nor received my copy of any documents from this dealership. They've hidden every figure the entire time. They added my electronic signature to documents I never saw, electronically nor in writing. I've emailed them 13 times & called them with no resolution. ****** ************ has advised the appropriate course of action is for Mercedes-Benz Rocklin to overnight them a check totaling $8290 for the following:$500 credit (online offer, signed up for text deal)$5900 (vsc sc)$895 (pdr)$995 (gap)Email me the tracking # of the overnight check. ****** ************ will then apply this amount to the principal of the loan.