Complaints

This profile includes complaints for California Sun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

California Sun has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  California Sun

  2630 Sierra Meadows Dr Rocklin, CA 95677

• 

  California Sun

  1316 Blue Oaks Blvd Roseville, CA 95678-7014

• 

  California Sun

  8265 Sierra College Blvd Ste 304 Roseville, CA 95661-9403

• 

  California Sun

  5484 Dewey Dr Fair Oaks, CA 95628-3164

• 

  California Sun

  411 Blue Ravine Rd Folsom, CA 95630-3510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2024 I signed a contract with California Sun membership for ***** per month.On July 4 2024 I went to the Location *********************************************************************************************************************************. I told them that I had to put the membership on hold due to doctor orders advised surgery coming up ********* ****** told me she could put the membership on a $5 hold until Im ready to come back. I agreed share advise me because I came in before the 20th. I would not get refunded for that month however, the following month there will be a $5 charge to put the membership on hold I advised her I could not tell anymore because of the advised me of my skin cancer, she allowed my friend to use the tan and told me I could still use the spray tan. And use the other spa rooms She confirmed that it will go in effect after the 20th and for August I would only pay $5.00 Few weeks later I gave her a call and told her please cancel completely she said she would and wished me good outcome she wrote down my Phone Number name and told me she would cancel. Earlier this month I attempted to use one of my credit cards and discovered that the credit card was over Max. I discovered that California sun was still charging me full price in August and never cancel my membership for September I went in the store today and the manager told me to call the corporate office on Tuesday and the person she does not work for the company no more. She made various mistakes with other customer.I would like to either get a refund for the full price From until today or change the pricing to $5 for a hold instead of the $92 I also would like any fees that was charged $10 fees for months of late charges which shouldnt have been late because I was charged the full membership instead of the $5 charge . Im requesting A refund of ******

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to address this concern. At California Sun Wellness Spa, we deeply value our guests and always strive to create a positive experience.

  Our goal is to ensure flexibility for our guests while maintaining clear guidelines for membership adjustments. As outlined in our membership agreement, guests who wish to freeze their membership must submit a request by the 20th of the month to take effect the following billing date. While the standard process involves completing a freeze form in person at a spa location, we recognize that this may not always be convenient. To accommodate our guests, we also provide options to submit requests online or through our ************** team over the phone. Please note that all calls made to the California Sun Wellness Spa hotline are routed to **************, and spa locations do not have direct phone lines for processing membership adjustments.

  Similarly, cancellation requests follow the same timelinerequests must be submitted by the 20th of the month to take effect for the following billing cycle. Any cancellation submitted after the 20th will require one additional billing cycle before the cancellation becomes effective. These requests may be submitted by mail, email or online. If a request is submitted after the deadline, an additional billing cycle is required before the cancellation takes effect.

  After thoroughly reviewing our records, we found that no freeze or cancellation request was submittedwhether in person, online, or by phonewhich is why the membership remained active.

  With respect to declined fees, we understand how these charges may be a point of concern and want to provide full transparency. As outlined in our membership agreement, a $10 fee is applied for each declined payment. This is not a fee we impose arbitrarily, but rather a charge from our payment processor that we cover upfront on behalf of our ********* this particular case, The ******* payment was initially declined but was successfully resubmitted on ******* 8, leaving the $10 declined fee outstanding, which was carried over to the following month.

  In February, both the membership payment and the outstanding ******* decline fee were rejected but later resubmitted on February 12, resulting in an additional $10 declined fee for February, which was carried over to March.

  In March, another payment decline occurred, accruing an additional $10 declined fee. However, in an effort to accommodate the guest during their visit, we waived the March decline fee. We hope this explanation provides clarity regarding the charges reflected on the guests account.

  As a token of our commitment to enhancing our member's experience, we would like to extend a credit for the membership fees paid in *******, February, and March, which may be applied toward future membership ****** California Sun Wellness Spa, we continuously strive to uphold our policies while also accommodating the needs of our guests. We sincerely hope this resolution meets the customers expectations and provides clarity and fairness in addressing their concerns.

  We appreciate the opportunity to clarify these policies and hope this resolution provides a positive path forward.

  Customer Answer

  Date: 03/12/2025

  I am rejecting this response because:

  I went in the store and put the membership on hold. They should have charged me only $5 per month until I came in this month. The last time I went in was last July when I wanted to put it on hold because of medical reasons my dermatologist told me I could not tell anymore which I did not do to skin cancer. I would like to get a refund for the full price of the membership That was deducted from my account without my consent. I agreed to pay the $5 fee. To freeze the account.

  I should not have got charged the full price of the membership until I came in the week furthermore I will dispute it with my credit card due to incorrect practices. I did put my membership on hold with the employee 

  Business Response

  Date: 04/02/2025

  Please direct all communication to *.******** and ******************************************************************.

  The communication to going to an address no longer used and was stumbled across.  We have forwarded this the correct **** and they will reply.

   

  Sincerely,

   

  **** *****

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharge

  Business Response

  Date: 07/15/2024

  We would like to take an opportunity to address ******************** inquiry regarding her membership payments.
  
  **************** stated her price has increased twice, first citing a $1 monthly increase to $10.95. It should be noted this is not a price increase, rather the $1 represents a federal tax for UV services that has been in place since the initiation of her membership. Her membership agreement states the price charged is $9.95/per month plus tax. Since the inception of her membership, **************** has always paid $10.95/month, this has never been altered or adjusted in any way.
  
  ******************** initial membership agreement highlights a once per year annual facility fee. This fee was $10 annually upon her membership enrollment. The membership agreement states that California Sun may alter or cancel her plan any time. While we are proud to say we have never increased monthly prices on existing members, rising costs of operations have required us to increase our annual maintenance fee to $30, in an effort to preserve monthly fees, without requiring a monthly price increase for members. On February 17, 2023, members were notified via email of the increased facility fee of $30. We would never and have never updated terms of a client's membership without making every reasonable effort to notify them. All membership updates or changes are facilitated via email and we would be happy to update or verify ******************** email on file to help ensure she receives these updates. However, due to use of an automated email campaign system, it is possible the notification may have been filtered to spam.
  
  **************** has been a valued member for many years, therefore, we have added a $20 store credit (the difference between the $30 annual fee and the $10 original fee upon sign up) to her account. This credit may be used toward any purchases in spa and will never expire. Moving forward, the facility fee will remain at $30 annually and our ************* team would be happy to speak with **************** should she wish to discuss this further, or provide updated contact information to receive updates regarding her membership.

• Initial Complaint

  Date:03/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes

  Business Response

  Date: 03/25/2024

  It appears ***************** may have the incorrect company for his concerns. We do not have any client records that match his name, email, address or phone number.

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to California Sun February 14th for a day membership. To use the different machines, they requested I sign a form including all my information. It is noted on the form that it keeps all the records for members, however, I only signed in for one day and am not a member. I requested for the front receptionist to remove my personal info and called and spoke with the corporate office as well. The person I spoke with said that Calfironia Sun keeps all information due to federal reasons. It does not state in the document that a tannin salon is allowed to keep all personal information permanently in their data and if it does, it should be noted in the document. I asked multiple times to remove my information, but for federal reasons, my information is in their database. I am requesting for them to move my information from their database permanently. If they are not allowed for 'federal reasons', where does it state in the document that California Sun is allowed to keep all personal information for all their customes? Please resolve this matter.

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So idk what has happened to this business after Covid it seemed to have all new staff and a high turn over rate after recovery from Covid/ I understand the hardships companies have faced- but that gives no excuse to treat people badly- from the employees to customers every single time I go into the salon theres a new overstressed employee struggling to do there job. Girls will lie about the actual price of lotions saying they are on sale today only to get a sale, forgetting what they sad I will go in a few days later only to be told the price of the lotion was higher an on sale again for an extreme discount if I buy today. It seems the company needs a deep evaluation of there ethics then have it be trained to the management and employees.

  Business Response

  Date: 10/19/2023

  **************,
  
  Thank you for sharing your feedback with us. First and foremost, we sincerely apologize for the experiences you've encountered, and appreciate your honesty.
  
  In an effort to learn more and provide training to our team, we tried searching for your name, address, and phone number in our system, but could not locate any corresponding account. We would greatly appreciate it if you could reach out to us directly at ************** so we may learn more about your specific concerns and work towards addressing them. We assure you we do not encourage or condone such practices among our team, nor would we ever lie to a guest. 
  

  Regarding the high turnover rate in our industry, you are absolutely correct. Employee retention has been a significant challenge for businesses post-Covid. The turnover rate in retail nationwide in 2022 was approximately ****%, and we recognize it has posed challenges not only for us, but our clients as well. However, we want to assure you we are committed to providing our team with extensive training and support. Our employees undergo a comprehensive training program, which includes classroom style and hands-on training, totaling over 30 hours before they work independently. Additionally, we have a 24/7 team support line which provides live support for anything our team may need while on shift, from ************* to Tech Support and **************** We aim to ensure our team feels confident and well-prepared in their roles.

  **************, we are dedicated to providing the best experience possible to all of our valued guests, and your insights will help us achieve that goal. Guest satisfaction is our top priority, and we look forward to the opportunity to serve you better in the future.Once again, we kindly encourage you to get in touch with us directly at ************** to discuss your concerns further as we are eager to correct this and provide the additional training and coaching necessary to our team. Thank you for taking the time to share your thoughts with us.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a membership in June of 2023 to get a base tan for an upcoming vacation. I started with 4 minutes one day on the tanning bed. The next day I increased to 6, the following maybe 8 or 9. On the last day that I went I was severely burned by the tanning bed in the area of my back down to my buttocks only (I have pictures to show the *****, I pictured the front too because I wanted it to show how the rest of my body was not burned). I called the day after to let them know, they instructed me to no longer tan. I was two days away from my vacation and they only offered me a spray tan. I didnt feel it was fair but I didnt have time to fight it at the time. When I returned from my vacation I called and spoke to a supervisor and they refused to refund me the money I paid for the initial membership. They said I burned because of the increase of minutes. I explained that the rest of my body was not burned. I was told I had to cancel by July 20th to not get charged anymore. I canceled before July 20th, I received my credit card statement and noticed I had another $49 charge. I was very upset and called again. They again refused to refund me any of the money. I only tanned less than 15 minutes. I tried to talk to them and told them that because I was burned they should offer me a refund to make things right. They declined every single time. I spoke to supervisors and they said there was no one else I could talk to about this.

  Business Response

  Date: 09/22/2023

  To whom it may concern,

  We sincerely appreciate the opportunity to respond to the recent complaint filed by our valued guest concerning their experience at California Sun. Please be assured we take all customer feedback seriously, and we are deeply committed to resolving this matter to their satisfaction.

  First and foremost, we would like to clarify our cancellation policy. As outlined in our terms, we require a written notice to be submitted at least 30 days prior to the requested cancellation effective date. However, we understand there may be instances where our guests require a shorter notice period. To accommodate such situations, we have extended the cancellation deadline until the 20th of the month. Any requests submitted by this date will take effect on the 1st of the following month. Regrettably, we did not receive a cancellation request from ********************** until July 15th, which subsequently took effect on August 1st.

  Regarding the customer's tanning experience, we have conducted a thorough investigation into the matter. Our tanning beds are equipped with low-pressure lamps designed for safe and effective 10-minute sessions. It appears the decision to significantly increase session time and frequency of sessions may have contributed to the discomfort encountered. It's worth noting there are pressure points that can create sensitivity, increasing the risk of ***** in certain areas.

  In our conversations with **********************, she clearly expressed a strong desire to tan specific areas while avoiding others. We provided guidance and advised against the idea of using only a towel to cover her back, as this may not offer sufficient protection from the ** rays. Furthermore, tanning with residual sunburn can potentially lead to further skin damage. Instead, we recommended the guest allow her skin the necessary time to fully heal before resuming tanning sessions. Given she was preparing for vacation and her membership did not include access to spray tanning, we extended a complimentary spray session to help achieve her desired color without further overexposure or sunburn. Once fully healed, she can reduce tanning session time and work towards an ideal base tan.

  We understand ********************** frustration and processed her request for cancellation promptly upon receipt. While we did not receive ********************** cancellation until July 15th (for the July 1 charge in question), as a sincere gesture of goodwill and to demonstrate our unwavering commitment to guest satisfaction, we are happy to offer of a month of services at her membership level, or a store credit equivalent to the services she was charged for on July 1st (which will never expire and may be used toward any services or retail products, apparel, etc).

  At California Sun, we continuously strive to work within the framework of our policies while also accommodating the unique needs of our guests. We sincerely hope this resolution meets the customer's expectations and effectively addresses her concerns.We appreciate your attention to this matter, and if you require any further information or assistance regarding this complaint, please do not hesitate to reach out to us.

  Customer Answer

  Date: 09/24/2023

  I am rejecting this response because:

  As I previously explained in conversations with representatives of CA Sun.  I was canceling the membership because of the way I was burned.  They were aware that I was not going to continue the membership and informed me that if I canceled by the 20th of the month I would not be charged.  It just seems so unfair to me that being a long time customer they would not bother in making things right.  What concerns me the most is that they do not accept responsibility for the burn.  As you could see from the pictures this was a result from the tanning bed.  They never advised me to cover my back with a towel prior to the burn.  How a company could feel justified in charging a customer $150 dollars for less than 20 minutes of tanning is unacceptable.  

   

   

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this store in prior to the 20th of April 2023 and requested my account be cancelled. The girl at the front desk did something and said it was canceled. She also told me I could continue to use my membership until the end of the month. Now in June I was charged $95

  Business Response

  Date: 06/14/2023

  At California Sun, all memberships operate on a monthly basis and may be cancelled any time in writing via mail, online form or email. At the time of purchase, *************** signed a membership agreement that clearly states this policy and also explicitly states cancellation is not accepted in spa or verbally. *************** has maintained her monthly membership since purchase on 12/28/2022. 
  
  On June 11, 2023, *************** contacted our ***** Services team regarding her membership, expressing a desire to cancel her services and that she would not be using the services for ***** In an effort to assist ***************, our team agreed to terminate her account immediately and provide a store credit (that will never expire) for her June membership fee. The intent was to allow *************** to receive products or services when she was ready to use them, rather than pay for a month of service she did not intend to use, despite a cancellation not being received. 
  

  *************** called again on June 13, 2023 to our ***** Services department. Over the series of 4 phone calls from 10:03am - 10:18am, *************** spoke with multiple team members who tried to assist her. However, *************** repeatedly hung up on our team after using foul language, calling our team crude names and making threats toward our consultants in spa.
  
  We apologize if *************** feels the solution has not met her expectations, however we have made every effort to try to accommodate her.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging me more for a monthly membership than other clients for two years. (I found out my accident) Compromised my identity.Treating me poorly. Laughing at me for being a Senior Citizen. I should not have to recite my personal private To an employee looking to do I do not know, information to use a service I paid for in advance. Not Giving me access to the full month I paid for. The employee did not ask any other customers to recite their date of birth, address etc. Being frivolous with my personal private information should be taken seriously. I am concerned for my identity. I know exposing someone's personal private information could lead to my credit being ruined and I would lose my Job. It is a condition of my employment to protect my information.Why would they just pick on a senior citizen.? You are suppose to treat all customers equal. This should not be allowed to ask me questions and not the other customers that walked after I did. There are several laws broken here. I just don't understand mean people.

  Business Response

  Date: 07/27/2022

  We apologize if ***************** is not satisfied with her experience. We would like to clarify the concerns which she mentions.
  
  ***************** signed up on a monthly membership (called ****************** on May 1, 2021 at $59.95 per month. Since then, ***************** has been secured at the same monthly price she initially signed up for and signed agreeing to on her membership form. Additionally, the price of $59.95/mo for our ***************** was a promotional rate - the regular rate for this membership is $69.95/mo. This can be verified by the fact that ***************** was previously on the ***************** at $69.95/mo from May 13, 2017 thru November 1, 2019, in addition to the fact that the price listed on our website is $69.95/mo. Therefore, ***************** was not in fact charged more than other clients, she was charged less.
  
  During her visit on July 24, 2022, our consultant was trying to locate ***************** in our system to process her for services. In order to verify we have the correct account for each guest, and in compliance with *** regulations, we check ID to verify the client's name and DOB match what we have found in our system. Unfortunately, ***************** removed her ID to place back in her wallet before our consultant was able to compare her DOB, therefore, she simply asked ***************** to verify her birthday so she knew she had the correct account. She did not in fact request her to recite personal information, nor did ***************** offer to simply show her ID again as an alternative. Additionally, there was only one other client in the entire spa at the time and she was in her service room with music on and would not have been able to overhear any information. Further, all of our client information is securely stored and access from spa locations is limited as we take this information very seriously.
  
  We did contact ***************** on July 25, 2022 to discuss her experience on the 24th and apologize if she felt she was unfairly treated. However, during the course of the call, ***************** was disrespectful to our management representative. Further, we have received several complaints from team members who state ***************** has cursed and yelled at them along with making degrading comments, to the point of crying during her visits. This behavior was also demonstrated on our July 25th phone call when ***************** told our management representative our team members are "snippy brats" have "no brain" and their "tiny brains weren't capable of treating people with respect". Therefore, in an effort to keep the spa environment free from hostility, we felt it would be in our mutual best interest for ***************** to find another spa to use services at.
  
  Regarding the resolution: ***************** is not owed a refund as she has used the services paid for. Further, she has not been charged after her membership was closed on July 25, 2022. We have already contacted her personally and attempted to rectify the issue and apologize.

  Customer Answer

  Date: 07/28/2022

  I am rejecting this response because: Everything in California Tans email is false. I never called anyone names. I am 59 years old and the response is slanderous  against me.

  California Sun also dipped in to my account with another increase ***** higher than the previous month, 6-1-22 and 7-1-22 i was not given a choice or anything. The law says merchant must notify clients of a price increase 30 days before drafting the new higher charge. I was never notified. 

  My date of birth is sensitive personal information whether California Tan Agrees or not.  Identity Theft is very real and i have the right to be concerned about gross negligence The federal government has set forth guidelines for public businesses to adhere to. California Sun has failed in customer privacy and price gouging. There are also consumer rights laws that protect all consumers against this type of negligence as well. 

  Business may not just do what ever they want as charge one customer one price and up the price for another. All charges need to be clearly posted in each location.

  Business Response

  Date: 07/29/2022

  Prices have not increased and we pride ourselves in having never raised prices for existing members. 
  

  What ***************** is referring to is her $10 annual facility fee which is also included in the membership agreement which she signed. 
  

  
  At this time, we are not interested in a debate, our calls are recorded and the facts have been addressed and ***************** will no longer be charged as her membership is no longer active. 

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a month to month member ship it is $75 a month. I am moving I am not able to utilize this service . I called the corporate office to a get a refund and spoke to ****** she informed me I would not be able to get any refunds as they only do same day cancellations which I wasnt aware. I feel this is unreasonable and I should be able to get my money back as I used it literally one day. Just asking for the member ship fee not any of the merchandise I bought

  Business Response

  Date: 06/28/2022

  Ms ***** purchased a monthly membership on June 23, 2022. Memberships allow service for the month - paid in advance (similar to a gym membership). At the time of purchase, Ms ***** paid for her first month of service and her first payment (July 1) will be pro-rated so she is not paying for any days of service she did not have the ability to use.
  
  Additionally, the session price (without membership) Ms. ***** would have paid for the services used on June 23rd totals $67.50 (stand up tanning session regularly $27.50 each without membership + sunless tanning session regularly $40 each without membership) vs. her membership fee paid of $69.95 (for unlimited use for the entire month, plus 40% off her retail skincare purchased).

  All memberships are month to month and may be canceled any time. Cancellation requests may be submitted via our website, email or letter to our ************************** We simply ask for a 10 day notice (submitted by the 20th of the month) to be processed for the billing cycle (1st of each month).

  At this time, a cancellation request via website, letter or email has not been received. However, we would be happy to waive the billing cut off date (20th of the month) and process cancellation effective July 1st as a courtesy for Ms ***** so she is not billed for services in July and her membership will remain available to use through June 30, 2022.

  Customer Answer

  Date: 06/29/2022

  I am rejecting this response because:for one they allow refunds within the first day . I wasnt aware of that . I would be happy to return the bottle of lotion that I purchased as I do not need that and I wasnt originally requesting money back on my lotion just the membership but I would be happy to return the lotion& anything else I purchased that day . They charged for a full month of services when they should prorate the month of June if if it is a monthly member ship. But it benefits them to charge me the full month and then pro rate the month of July instead which makes no sense . They need to refund me my money . I will not be  using this service. Their response is inappropriate.