Business ProfileforLuna Physical Therapy

I received services from a physical therapist through **** more than one year ago, five visits, from November 17, 2022 to December 19, 2022. Afterwards, I never saw an Explanation of Benefits (EOB) from my insurance. I also never received a bill from **** so I contacted **** Billing via email twice on March 3, 2023 and June 19, 2023. They indicated they were in process or had already submitted it to my insurance. After that last email on June 19, 2023, I never heard from them again until... on June 19, 2024, ONE YEAR after my last contact with ****. The email very vaguely stated I had an outstanding balance over $250. They did not attach a bill or invoice or anything. I have no idea how much the amount is. They indicated I had to call and pay or they would submit it to their collections agency. I also logged into the app, which I have not used for more than one year, and there is no invoice there as well, although there is an Invoice section. I assumed they had my mailing address wrong so that's why I never received a bill; but I just checked, and no, my mailing address and all other contact details are correct on the app and submitted forms to them back in November 2022. I have not seen anything from my insurance so I assume **** Billing was incompetent and was not able to successfully file claims with them. Also, it is not my insurance's delay because I also saw other out-of-network providers during this time (November 2022 through January 2023), and my insurance had no issues processing those claims and paying those claims. But, again, I have no idea what is going on with **** because I have not been given a bill, ever. AVOID THIS BUSINESS.