ComplaintsforFamilyTreeNow.com

Genealogy

Additional Complaint Information

Customer Complaint:

BBB has received a number of complaints for FamilyTreeNow.com concerning public information which can be found by doing a records search of an individual's name and city, state, and/or birth date. Complainants are typically unhappy that FamilyTreeNow.com can be used to look up personal information such as current and past addresses as well as possible relatives.

The company generally responds to these complaints by removing the consumer's information from public view or explaining how the complainant can "opt out" of having their information searchable.

Consumers can have their information removed from the website by following the directions on this link: www.familytreenow.com/optout

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Initial Complaint
09/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This site for what ever they're weird reasons are, keep hitting my credit reports sticking information that they've been there snooping around. The main sector who oversees this is usa.experian.com,they also cover equifax and trans union, i have seen where "removal in progress" dates as far back as 2021 and they never were removed. These weirdos are going to be sent a warning if they do not stop this invasion, I have no business dealings with these people, I even went in to their "opt-out" section and searched my name, many names are in there like mine but I am not according to this section. So Why they are snooping around is beyond me, but it is believed this is how hackers are able to attack and seize victims. A lawsuit will come if they don't stop this invasion! Their names are in my *********** and Equifax credit reports, ALL ARE ORDERED TO BE Removed NOW!
Business response
10/02/2023
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
*****************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
09/26/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
removal of ALL my info, including those listed in another persons info(bio)
Business response
09/27/2023
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
*****************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
10/17/2023
I am rejecting this response because: hi, will try to replace what my computer decided to undo on its own, including 2 of the screenshots, this is the 2nd or 3rd time I have sent screen shots of what I'm talking about, my son ***************************(their spelling) actual is ******* notice that the ** and R) are reversed and my ex-wife is *********************** both live in Michigan and that is all that is needed in the location box when doing the search, when I checked my outgoing mail, the screen shots are visible, so if you can't see them, maybe your system is blocking them, had more written above, but in the world of computerdom, things do strange things, you will notice on mine, it says no info, but under no info there are 2 ads, that give some of my info, so in realallity they are publishing my info and, in both sons, and the exes, show me as a relative, wouldn't surprise me if they are run by the same companies, and do that to get around having to delete info, also called about an hour ago, was on hold for awhile, then got message to leave my contact info, so they can call back, that was more than an hour ago EST now 6:36PM

happy trails to you, ******
Business response
10/20/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
10/24/2023
I am rejecting this response because: hi again, strange things are going on with familytree now, I didn't ask that they remove my son ******* (*******) ****** or my ex ***********************, just me as a relative, but they were removed, now I find me as a relative in my other son *************************, which didn't have me listed before, and with my name, it's same as before, no listing, but the ads with some of my info is listed, think that are playing games, with other search sites, I get we can't control what the paid ad show, maybe not, but can control whether a page shows an ad! could not find another way to respond, as the link in your last email, kept getting an error message, even when i put *******************************************************, the ***************, ** site appeared, so I went to my sent file to send this email

Business response
10/25/2023
Hello,

Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.

Best Regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
09/25/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
family tree now is corrupt and they are illegally collecting my data information without my consent I have never been to their website I've contacted them multiple times requesting that they removed me from their data collection and they have flat out refused! this company has nothing to do with family or anything other than collecting personal data to be sold to Black market individuals
Business response
09/27/2023
Hello,

As stated in our responses to your emails, we are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
*****************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
09/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
FamilyTreeNow has managed to take and post my personal information without my consent or knowledge. 100% unsafe and irresponsible, they should have no right to access and publicly share my information. How a site like this is still running is beyond me because I know Im not the only person this has happened to. I want all my information removed from the site, as I have tried to do the opt-out request and nothing has happened.
Business response
09/26/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
08/26/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
my ssn was compromised and I went to experion to check. Experion said that my name was searched 10 times. Now they have my ssn and all the other information they need to take everything from me. It should be easier to block people from getting all this information, especially from 86 year old people
Business response
08/29/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/11/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My PII including phone numbers and home address are displayed on the website. I'm concerned for my safety. Please remove my information.
Business response
07/12/2023
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
*****************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/12/2023
I am rejecting this response because: there is no "opt out this record" or "opt out" button anywhere on the page. Please remove my information.
Business response
07/12/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/09/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 01 2023, my credit card company notified me that my personal information was found on the site FamilyTreeNow.com including my email address, family members, and home address. I did not consent to my information being posted on this site, and they never contacted me to let me know that my information was on the site. (If my credit card company hadn't sent me a notification, I would have never known that my private info was publicly available). I want my private information to be taken off of FamilyTreeNow ASAP. After that, I do not want to hear from FamilyTreeNow again.
Business response
07/10/2023
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

****************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/08/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My information has been exposed without my knowledge or permission. Addresses, dob, etc. As a result I have been victimized by ID theft, stalking and other criminal acts. I would like financial remedies due to the abuses I have endured at a result!
Business response
07/10/2023
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

****************************************

Thank you,
FamilyTreeNow.com

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/05/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
FamilyTreeNow.com blocks you from removing your personal information from their website.Compiling all this personal information is a security risk as I am currently being stalked.My information must be removed now.Thank you, *********************** url attached ********************************************************************************************************************************************************
Business response
07/06/2023
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
FamilyTreeNow Customer Support

NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
06/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My identity was hacked and all the information on this familyTreenow is wrong. None of the phone numbers on there are right. Nothing on there is right. My email was hacked and I can't get back into it. ****************** is no longer in my control. This is ridiculous and needs to be fixed.
Business response
06/29/2023
Tell us why here...Hello,

FamilyTreeNow has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in *****************. Public records are created from a variety of sources, including census records, phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

Although FamilyTreeNow provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so FamilyTreeNow is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

The only way to verify the accuracy of the information provided is to contact the official state or county record holder for each record type. For example, the ********** of ***** Records/***** Statistics will carry record of birth, death and marriage, divorce.

Best regards,
FamilyTreeNow Customer Support

NOTE: FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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