Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like all the others I received a low-ball letter to purchase my home, which is not listed for sale. That is not the reason for this complaint; I see in all these reviews their response includes how to be removed from their marketing list. This should be stated in the letter they send. I took it upon myself to email the address listed in the letter requesting such action, but I see here in their responses they claim they must have the reference number on the letter in order to complete the request. This would be most helpful if this necessity is stated in the letter. It merely states if you are interested in selling to contact them or return the signed purchase agreement. There is nothing stating how the uninterested can choose no further contact. This snail mail letter should be treated the same as a spam email; the option to unsubscribe should be clear and accessible to the recipient. There 100% should be fine print stating exactly how the recipient can prevent further unwanted contact.

  Business Response

  Date: 10/30/2024

  Thank you for reaching out to request that no further mail be sent to you. We do apologize that we were previously unable to locate your record without the reference number or complete address. I am sorry for any inconvenience and now that we have received the reference number, we have removed you from any future mailings. Best regards, GRC Construction. 

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. HOWEVER the tone of their response is less than congenial. Stating that "now that they have the reference number I have been removed" is a touch condescending, as I stated in my initial complaint THERE ARE NO INSTRUCTIONS INCLUDED IN THE LETTER AS TO EXACTLY HOW TO BE REMOVED. If the business wanted less complaints, they would amend their letter to include the FULL unsubscribe "requirements."
  
  

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing for the past 6 months to current 10/2/2024. The business continues to push buying my home in the form of phone calls and mailing. I have repeatedly requested to be removed from their contact list and each time I am told I will be removed, then the contact continues. I want this business to stop harassing me. I find this type of request to be incredibly distasteful and sleazy as they are just trying to buy up homes and displace people for their personal gain.

  Business Response

  Date: 10/30/2024

  I am sorry that receiving our offer in the mail has upset you. Our intention is not to displace anyone. We offer a service that many homeowners appreciate but we do understand this type of process is not for everyone.  Your property and address have been removed from our database and you will no longer receive offers.  Once again, we are sorry for any inconvenience you have experienced. 
  Sincerely, GRC Construction. 

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is sending purchase agreements for home/location as solicitation. There is no one to contact to stop solicitations. Phone number is inactive, company doesn't exist. This should be an illegal practice.

  Business Response

  Date: 08/06/2024

  Hello.  Please send an email to ******************************** with the Reference # on the letter you received and we will promptly remove you from our mailing list.  Thank you!

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April 2024 I received a letter from Granite River Construction offering me $******0 for a lot I own in ************, **. The property was listed for $92,000 with a realtor, and was appraised by the county of ******. I am in the middle of a renovation of my current home and although the price was on the low side, the price seemed fair and the quickness and efficiency of the process was appealing. I accepted the offer before the deadline of May 17. There were 4 listed contingencies. All were met. This is a valid contract. See attachments. You can see that instead of proceeding with the sale they breached our contract. They made me a new offer of ******, which I did not accept.

  Business Response

  Date: 07/15/2024

  Hello.  I see your property file here.  It states you sent in the signed agreement on May 15, 2024, we immediately did a closer inspection on your property and values and found that we could not move forward at the offer previously sent.  We then emailed you this on May 16th, 2024 that we could not move forward, unless you accept the new offer of $15,000.  Contingency #1 states, "Buyer's confirmation of the legal and physical aspects of the property and ownership".   The offer is only a contract if both the Buyer and Seller are in agreement, escrow is opened, and monies are exchanged.  We were not in agreement, escrow was never opened, and no money was exchanged.  We alerted you of the new offer within 1 day and did not suggest you drop your listing with your realtor.  Unfortunately, we must stick to our new offer of $15,000.  I'm sure your realtor will be happy to have your listing back and if other properties in the area have been selling, then I do not see why yours would not sell as well.  We wish you the best of luck with the sale!   

  Customer Answer

  Date: 07/15/2024

  I am rejecting this response because:

  Granite River's justification for rescinding their offer was this: "Contingency #1 states, '"Buyer's confirmation of the legal and physical aspects of the property and ownership". '

  They state no facts that support the change from their original offer.

  Are their legal factors which would have been unknown? No there are not. Has the lot changed physcially since they made the offer? No, it has not.  This is a vacant lot in a community where there was ****** access and physical access to see the property. The property remains as it was at the time of the offer and the time of the rescision of the offer after I accepted it. 

  In summary, Granite River cites a clause for backing out of their offer but offers no facts to support a change from when they made the offer. And yes, I detrimentally relied on their offer as I knew there were no legal impediments or changes to the property and expected the contract to be honored.  

  Business Response

  Date: 07/19/2024

  Hello again.  I looked into your file further and found notes that the reason we had to readjust your offer was because your property is subject to an HOA. As a company, we usually do not purchase properties in an HOA.  This is why there is a severe drop in price. If you want us to still purchase your property for $15,000 we are willing, even though it's part of an HOA.  However, it sounds as if you would be better off going with a realtor and regular sale.  We put contingencies in there for a reason, which is standard throughout the real estate industry.  Even if you list with a realtor and go into contract with a Buyer; they will have a contingency clause in there as well.  We will not "honor" your original offer as we did not have all the information about your property when making it and no money was exchanged which makes the contract void anyways.  I do wish you luck in selling it.  

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter trying to buy our house for a ridiculously low offer. These scammers prey on elderly and other vulnerable innocent people. They pretend to live in our town with a fake drop box. They should be investigated and closed down.

  Business Response

  Date: 07/09/2024

  Hello.  Thank you for your concern.  We gather our information from the county website, which does NOT display the homeowners age.  We do NOT send offers trying to find "elderly" or "innocent" people.  We DO however, send an offer in the mail to hopefully reach someone who is looking to sell their home quickly and easily.  We provide a unique service and there is a cost to it, which many are thankful for and choose to work with us of their own volition.  We do not engage homeowners except to send an offer in the mail.  The homeowner must then reach out to have any further contact.  If a homeowner does accept our offer, we immediately open escrow with a reputable escrow office in your area so all parties are represented and due diligence can begin for BOTH parties.  If the homeowner is found to be "too elderly" or incapable of making sound decisions, then we terminate the offer.  We are not interested in scamming anyone; only to offer a different option when it comes to selling property.  
  
  You are correct that we have a mailbox specifically for our Alaska properties.  This is simply to keep organized.  One of our team mates was born and raised in ****** and has a deep love for the area. It is unfortunate you saw our letter and came to many unvalidated conclusions. I hope explaining our process a little more eases your discomfort. 
  

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:

  This company is a complete scam.  It is untrue that they do not target elderly and uninformed citizens.  A quick search of the company clearly shows the litany of negative reviews and complaints.  By offering extremely "low ball" offers continuously they are simply phishing for people to take advantage of for there own nefarious purpose of ripping off the elderly.   They should be closed down and prosecuted for their deeds.

  
  

  Business Response

  Date: 07/15/2024

  Hi.  A quick ****** search will show there are complaints about a company sending letters to homeowners.  If you look a bit closer you'll see that every negative review is from someone who received a letter in the mail, feared the worst, and got on the internet to spread their fear to others.  NONE of the bad reviews worked with us, or even talked to **.  The few good reviews we have are from people who ACTUALLY talked and worked with us.  They tell a very different story about how they are glad "other options" exist on the market and how transparent, honest, and great we were to work it.  In all due respect, those are the reviews I actually listen to.  Not people who fear the worst without any actual evidence to the contrary.  We have been in business in the same small town since 2015.  Scams come and go, you can only scam people for so long before they are found out by authorities. We have had many people "report" us to authorities beause of their fear.  Yet, we are still here because we are legit.  

  Customer Answer

  Date: 07/17/2024

  I am rejecting this response because:

  Grifters come and go.  You obviously have scammed enough people to make your nefarious efforts worthwhile.   Our criminal ex president ***** is proof of that.  Eventually you will be discovered as the sham you are.  I see zero positive reviews for you.  Who would leave a positive review after discovering their home has basically been stolen from them for a fraction of its value.  Me thinks thou doth protest too much.  You must be used to responding to all the complaints you get.  I will continue to reveal your con to everyone I see.  How do you sleep at night.   You are a worthless pos!  ??????????????

  
  

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RANDOM MAILINGS SENT TO THE RESIDENTS OF ******************** ****** WANTING TO PURCHASE OUR LAND FOR LESS THAN PENNYS ON THE DOLLAR......GOING AFTER THE ELDERS FIRST. WE ARE A PROUD PEOPLE WHO KNOW THE ***** OF OUR LAND. OUR LOTS ARE ***** BETWEEN 150 AND 300 THOUSAND AND THEY WANT TO OFFER IN THE THOUSANDS. THEY SHOULD BE ASHAMED OF THEMSELVES .THERE ARE NO IN ROADS FOR GRANITE CONSTRUCTION OWNING LAND IN THIS COMMUNITY!

  Business Response

  Date: 06/18/2024

  Hello.  Offers are generated using public information provided by the county recorder's office, which does NOT include the property owners age.  We take allegations of elder fraud seriously and have systems set up to make sure elders are represented and protected if they choose to work with us.  Many times the information on the county website is outdated or incorrect so if the offer seems way off it's always best to call if you are truly interested.  Offers are never meant to offend anyone.  They are sent out in hopes of reaching those who desire a quick, fast, easy sale. If this is not you then please disregard the letter. If you wish to speak to someone please call the number on the letter.  Thank you.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few month, my father has received mailings from this company asking to purchase his properties. We have let them know we're NOT interested in selling ANY property. We've asked them to stop sending us such mailings. I've called the company to request this *********** again and have also let it be known we will be filing a harassment by mail claim against them if they don't take my father off their mailing list but they continue to send the mailings anyway.My first stop is the BBB. I will, after this, be filing a harassment by mail claim if we receive another mailing.

  Business Response

  Date: 04/23/2024

  Hello.  Thank you for leaving your information so we could contact you.  Most of the time, when people call to be removed from our mailing list, they do not leave the reference number or property address.  Without one of those we cannot locate the proper file to be removed.  After receiving this complaint, we promptly emailed you and you have responded.  Your father has now been removed from our mailing list.  We are glad we could resolve this for you.

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  Thank you for responding as you did; much appreciated. Should we receive any more unwanted letters, I will contact you again.

  INjoy the rest of 2024

  Donna 

  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REceived incoming unsolicited mail from this company addressed to someone else but my street address. Other person NEVER NEVER lived here or owned this house. I live here 31 years bought from original owner. Called company and could not explain. I see this is a purchase agreement. Are they stealing my house? In the name of someone else? Shall I file police report?

  Business Response

  Date: 08/24/2023

  Hello.  Thank you for your concern and inquiry.  Information about properties and owners are publicly available at the county recorder's office.  Sometimes the county record information is incorrect or get mixed up when we pull them.  We sincerely apologize if this error caused you any concern or distress.  The letter was simply meant to go to a different address and/or name.  We are family owned and have been in business since 2008.  We communicate clearly with those who work with us, use reputable escrow companies for all our transactions, and are transparent in all we do.  We in no way are trying to deceive, coerce, or steal homes and would hate for anyone to have that type of concern.  We hope this puts your mind at ease.  Have a wonderful day.

• Initial Complaint

  Date:04/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited purchase agreement for my property in ******, **********. Here are the facts: Granite River Construction, *** send a letter dated 4/16/2023 that described itself as an REIT *********************** Trust- see definition by SEC). The letter is written as an "offer", but is in fact, an acceptance letter for the purchase of a property not owned by the Company. The "offer" describes the price: $346,150.00; the correct address of my property, and certain contingencies that are addressed by the "buyer" (ie; Granite). All that the Seller need do is sign the agreement and....snap....done. Take this description to any Lawyer and ask them whether any reputable company would accept this exchange as a contract. If it is not a contract, then what is it? Here are some possibilities: Granite has some investors that are looking for ********** real estate were the sellers are distressed or more sinister possibilities may exist where this letter provides "notice" and fraud could possibly exist through actions by associates of Granite. The main concern that homeowners have heard of lately is Title fraud....and the purchase of "Title *********** ********** One way of stimulating fear is to put out letters that seem innocent on their face, but may cause them to buy one of these policies. A letter like this which undervalues the properties, and requires only a signature to sell (this is false) which anyone can forge may be considered a threat to their ownership. In reading over all of the letters you have received, and still giving this company a A+ rating is an anathema. I have sent a copy of this letter to the ***************************, *************** because some of the letters attempted to contact Granite and have found that the address is a mailbox, not a business.

  Business Response

  Date: 05/04/2023

  Hello.  On the letter you were sent it states "Granite River Construction *** is a real estate investment company".  The word REIT or Trust does not appear on the letter at all.  This letter is not a contract, it is a "purchase agreement".  Signing this simply shows your intent to start the process of selling your property to **.  If you sign and return the letter to ** we will make contact (usually via phone) and make sure you do intend to sell the property.  If both parties are in agreement we begin the process of opening escrow with a reputable escrow company and submitting a deposit to confirm our intent to purchase the property. We definitely need more than a signature to buy a person's property so it's not quite as "snap...done" as you suggest.  There is much more involved and both the buyer and seller need to agree on the terms or no sale is possible.  Lastly, you are correct, we use a mailbox to receive our mail and as far as I know using a mailbox is not fraudulent activity.  It's simply how we keep track of the letters and responses.  Please feel free to send our letter to any department you would like.  We have been a family owned business for over 10 years and have never been found guilty of any fraud or unlawful business of any kind.  We are careful to be transparent with those who choose to work with **.  This is why we have an A+ rating on the BBB website.  Thank you for taking the time to write as I'm sure your concern comes from a good place. 

• Initial Complaint

  Date:04/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a 55+ Mobile home park under rent control, recently we were told the park sold to *******************, Yesterday most of the ******** received a letter from Granite River Construction company offering to buy our houses for 1/5th of their values, and we only have until May 20th 2023 to accept offer, Claiming the park has been sold and is going to be developed, Talk about ELDER ABUSE, Please Help us before we all become homeless

  Business Response

  Date: 04/23/2023

  Hello.  The timing between your park being sold and ** sending letters to your community is an unfortunate coincidence.  Granite River Construction is in no way affiliated with ******************* and did not know your park was recently sold.  The offer letter does not state anything about your community being sold or the intention of it being developed.  Furthermore, no one is under any pressure to accept the offer.  If you are not interested in selling, please disregard the letter.  If you are interested in selling, or if you would like more time to consider the offer, please contact us via the mailing address, email, or phone number provided on the offer letter.  Please feel free to share this information with others in your community.  We are sorry for the confusion, and hope everyone is able to do what is best for them.

  Sincerely,

  Granite River Construction, Inc.