Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The vendor or represented company named, catalyst mortgage company has relentlessly tried to contact me via my mobile phone after repeated request to be removed from any/all contact call lists. We/I have not requested any contact from them for any business or for any other reason. These calls are totally unsolicited. The caller and the company has been reported to the **** and has violated both federal and state do not call lists, has violated the federal OPT out list and do not contact list. I have had no contact with this company or any of its affiliates and have only blocked their numbers from automated and manual dialers. Yet still to receive calls daily from this company everyday at all hours it has become a harassment issue. Please consider my formal complaint.
Business Response
Date: 07/16/2024
We have reviewed this customers name and telephone number and do not have any record of it within our system however, have placed this consumer on our internal. Do not call list. Please be advised. We believe that we are being confused with another mortgage company as we are a small brokerage.Customer Answer
Date: 07/25/2024
I am rejecting this response because: The follow up to the calls have led to a number either being spoofed with the Name from the Company (catalyst Mortgage) and phone numbers of local lenders from ********. The latest being a closing company called ******** and ******* title and escrow closing Attorney's.Business Response
Date: 07/25/2024
Good afternoon, sir. ** are a small residential mortgage brokerage, six loan officers, we do not have the means nor any type of systems set up to robo-call as youve suggested. Please feel free to give our office a call at ************ and ask for *******. Thank you!Customer Answer
Date: 07/26/2024
I am rejecting this response because: if the case of your response is in fact true and correct then it should be your repose ability to correct the possible sooofing of your number and Handel the numerous complaints on social media as well as ****** and many call identifiers. I can block calls all day and reject every number that comes with that name or at least either one of the names. But you should know that this is happening to a lot of people applying for any type of loan. In our case it was a car loan not even a home loan.Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple unsolicited calls per day from multiple different numbers. 15+ numbers blocked using my area code. Multiple requests to remove from call list and all have failed. Have asked to have no further contact from this company and no resolution.Business Response
Date: 06/13/2024
Good afternoon, thank you for the correspondence. Unfortunately, we have no record of this client in our database nor do we do any solicitation calls.
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple calls daily. Block and report each one and they call with another number all show up on caller ID as **********************. I have no interest in dealing with them or need to. I want the calls to stop.Business Response
Date: 05/14/2024
It appears that we are being confused with a different company going by Catalyst. We have no record of this clients information in our system nor do we make outbound marketing phone calls. We have, however, added the clients information to our internal do not call database.Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called me 92 times from different numbers over the course of the last 6 weeks. *** asked numerous times for them to stop and they never do.Business Response
Date: 02/28/2024
Good Afternoon - We believe this complaint is in error or was meant for a different "catalyst" company as we have no record of this clients information in our system. We have however added the clients number to our do not call list effective today.Initial Complaint
Date:10/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called me multiple times. I have no business with them, dont know why they called. Asked them to not call but still happens. My number is on the *** do not call list as well.Business Response
Date: 12/06/2023
Good afternoon, I apologize for our delayed response as this information must have gone to a spam block/filter. We do not have any record of this client in our database so it appears we are being confused with another company. However, we have proactively added this customers name, email address and phone number to our internal Do not call list.
Thank you again for your correspondence, have a great day.
Customer Answer
Date: 12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsolicited phone calls multiple times per week. Have left messages multiple times requesting for them to stop calling. They have even contacted my father trying to get me to take out a mortgage with them.Business Response
Date: 08/15/2023
We have been unable to locate a client with your name and number in our database. We have however added your number to our companies DO NOT CALL list.
If we can assist further please reach out.
Sincerely,
Catalyst MortgageInitial Complaint
Date:12/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know how or why Catalyst Mortgage got my personal information and began contacting me. I have requested that the contact stop at least three times. I'm not interested in this company or its services. I know nothing about this company. However, after multiple requests they will not stop contacting me. This is harassment.Business Response
Date: 01/25/2023
We have removed this client from our database as requestedCustomer Answer
Date: 01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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