Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a *** **** 2018 and it was heating up for unknown reason I took the car to the *** Roseville service center to fix the issue.They did diagnostic and said there is a nonfactory pipe used in your coolent system and need to be replaces and the fee will be around $1200 I said OK go ahead and fix the issue but after fix riding ca **************************************************************************************************************************************** we will change the pipe and we will take care of everything and this time they charged me about $250 but after fix I rode the car for 10 miles and again heated up and blown anothe pipe.For the third time I took the car and said them you need to find the main problem rather than to change only pipes and they promised me to solve the issue but after repair I tried the car about 20 miles and heated again and blown up another pipe.This time I took the car to the service manager and asked help to review the issue he said that he gonna look after this and find the solution.Every time I leave my car with them it take 2 to 3 weeks that they come a solution and this time they they promised me to handle it in few days while it is about 2 weeks and I got nothing.The worst thing is that they are not responding the call and I have drive there to get any update.I lift my car with the in Jan 13. **************************************** 2 months still no improvement.I am self employee and working with my car and these delays killing me have no in come at all and for them it is out of value.

  Business Response

  Date: 04/15/2025

  Hello, we have attached the complete service history here.  Mr. ******** brought his car here for an overheating concern after having it repaired at another shop. Our technician found a garden hose in place of where a *** factory hose should have gone into the *** that had been installed restricting coolant access.  Vehicle had multiple codes for overheating and misfires.  We replaced the hose with a *** factory hose and test drove 40 miles with it operating as designed.  The vehicle came back in overheating; tech found the upper radiator hose disconnected.  We replaced the hose and refilled the vehicle with coolant and test drove 25 miles no longer overheating.   Several days later the vehicle returned overheating customer filed ******************** complaint.  Vehicle has underlying condition customer declined further diagnosis. Customer agreed to take car to another shop and retract BBB complaint if we refunded him.  Roseville KIA refunded his money, and the customer failed to withdraw complaint as per agreement.  Mr. ******** also met with our General Sales Manager ****** ******* and attempted to trade the vehicle in, in order to sell him a more reliable vehicle but was unsuccessful.  We are open to helping further but would need Mr. ******** to authorize more diagnosis.
  
  
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/08/2025 I went to buy a car from Roseville Kia I informed the dealer that I have been trying to get a car for the last couple of months and then getting a runaround. I informed him. I dont wanna come down there and dont leave what a car so can I give you all my information over the phone and you let me know if I get approved so I can for sure know that coming down there on the dry run. The dealer says yes he will do everything power to let me know. Yeah once I submit my information I submit the information. He ask me will I be able to pay the *** fees. Ill be able to drive the car. I couldnt make it that day and Ill make it the following day the following day I get there give the dealer a call. He says that he wont be able to come in today due to family. I said well you shouldve called me and told me that we could reschedule it. He says that he wanted his colleagues will help me just go there. I inform him that I was already there. I waited about 10 or 15 minutes for someone to come to me name ***** ***** come to me. He introduced himself we sit out and he told me I made it very easy for him because all my paperwork and things were done and just waiting for approval after two hours, I get no response from him. I see him talking to another customer for another two hours to offer from the bank couple different offers, but only tells me one he goes back to his manager, comes back and says cosigner, he can get my payment or my down payment lower I said yes to the cosigner cosign Send me the information I send it to him with the application was total six hours now of me being there he comes and tells me that he has an offer which is the same offer 3000 down I said well I dont wanna pay that much but depending on the car and I see two or three coworkers helping him look for keys they dont find them ***** tells me that he can show me the car but cant find the key tells me to put money down and come back tomorrow to pick the car up its five days later no car

  Business Response

  Date: 01/15/2025

  Good morning Mr. **************** team has made every effort to refund your $300 deposit to you if you are not able or willing to provide the down payment and required bank stipulations to complete the purchase of the Infiniti you are interested in.  We were informed you would not accept the deposit refund in any form other than cash, we don't unfortunately refund customers in cash for tracking purposes, and we don't hold cash on site at our dealership.  If you would like to come by the dealership to collect your check it is here waiting for you sir.  Alternatively, if you would like to proceed with the documentation to complete the purchase of a vehicle we are also standing by and ready to assist!
  
  Thank you,
  
  ****** *******
  General Sales Manager
  Roseville Kia

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them and it turned out to be damaged. I found out that my car was damaged and repainted by a another car service. When I bought the car on credit, no one told me that it was rebuilt and that I had a loan for the full cost of this car as if it were new. I don't speak English and I can't read documents. I trusted them, but they deceived me. Their translator, who was with me all this time, disappeared when it was time to sign the documents. I want to return the car to them and get back all the money I paid. I uploaded a photo of the document from the auto repair shop that diagnosed my car. They told me that I needed to repaint and install the missing parts. They also told me to go to a mechanic because I had problems with the car frame. 

  Business Response

  Date: 12/20/2024

  ******,
  
  We have communicated several times that we are willing to assist if possible and I remain happy to meet with you in person.  As we stated before, you did purchase a preowned vehicle and signed all applicable disclosures, however our commitment to customer satisfaction remains and I will do anything within my power to help.  Please let me know how would be the best way for us to meet either in person or over the phone.
  
  ****** *******
  General Sales Manager
  Roseville Kia

  Customer Answer

  Date: 12/20/2024

  I am rejecting this response because: After buying the car, about a week later I came to them hoping to get the car defects repaired. They smiled and even hugged me lol. I waited for an answer from them and in the end they said that they would fix everything if I paid money. I have a witness to this. After complaining to bbb, they contacted me again and said that I had damaged the car and they would not fix the defects. I have a witness to these words. And finally, after a repeated complaint to bbb, this happens again. They only promise and do not lie. I do not trust them anymore. Only a meeting in court or returning the car back to ***
  

  Business Response

  Date: 01/17/2025

  Good morning Mr. ****************** have once again reviewed your file pertaining to the purchase of your 2020 Niro PHEV on July 24th of 2023.  You did sign the CARFAX and NMVTIS history reports which had all the available information to the public at the time of your purchase.  We rigorously follow all disclosure requirements pertaining to pre-owned vehicles and your transaction is no exception.  Your vehicle passed our shop and ***** certification requirements for being a safe quality vehicle.  I am sorry that a body shop has told you the vehicle was "rebuilt" as that was not our factory trained technicians' findings.  With all that being said you are our customer, and I want to help.  I would be willing to look at your vehicle and make a very competitive market-based offer to purchase it back from you, with or without the purchase of a new or another pre owned vehicle from our dealership.
  
  Let me know how I can be of further assistance,
  
  ****** *******
  General Sales Manager
  Roseville Kia

  Customer Answer

  Date: 01/17/2025

  I am rejecting this response because:

  I did not give my consent to sign documents confirming the purchase of a damaged car. I do not speak or read English! I was not provided with a translator when I signed the contract. I was not allowed to check the car and examine it. I was kept in the dealership until 1 am at night, they assured me that everything was fine, I was tired and I trusted *** at their word! I was deceived. In my country where I come from, the official dealer does not sell damaged cars. So I trusted their word and regretted it. I am ready to sue to achieve justice and return all the money that was taken from me to pay for the damaged car.

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an unfortunate accident and had to take my car to Roseville Kia to be repaired. My insurance would only cover up to 100 miles for a repair shop. Im not from the area so it happened to make everything more complicated. From the moment I started working with Roseville Kia, it was unorganized, I didnt have my car for months, and when they did give me my car back, they still had more to repair (in which I had them sign an IOU so I could drive back from *********** to have them fix it again). Well I finally back in the area, living in ******* (still 2/ 12 hours away), and able to go back to Roseville Kia after being in *******************. I called and told them the situation and like multiple times before, they acted like I had never been there before. Only to find out they had my information wrong in the system, and never fixed it after we discovered that. I had an appointment set for April 17th, 2024, showed up and they said they didnt have an appointment under my name. I got very frustrated because I drove out of my way for this and wanted my car to be completely fixed. They said they would take me and my car wouldnt be done until the end of the day. That was fine with me until I came back and saw the way they fixed my car. They said they did the best they could but there was damage that made it hard to fix completely. Well my question is, why is that not being fixed as well if it was part of the $500 I paid to have my car repaired? At that point, I had no words for this dealership anymore. I took pictures of the repaired bumper and drove away. Because of their insufficient work, the bumper continues to fall off and Im constantly having to push it back up to make it better. I feel I was mistreated and ripped off of my time and money. It has taken me awhile to say something but I dont deserve to pay my hard earned money to people who dont deliver quality service.First two pictures were the repairs, the third is the time of the accident.

  Business Response

  Date: 11/25/2024

  Good afternoon Ms. **************** apologize that the repairs we completed were not satisfactory.  We strive to maintain a high customer experience.  With that, we acknowledge that having you return to the dealership for a 3rd time would be inconvenient.  We are willing to refund back the $500 you paid.  You should see payment within the next few days.  Should you have any further questions please feel free to reach out to me directly.  *********************************************************** 

   

  Thank you,

  ***** Garcia 

  Parts & Service Director

   

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/22/2024 Traded my 20/20 *** ****** in for a used 2017 **** Explorer. Complained next day 9/23/2024 there was a major issue. Took car in 9/30 for a full detail and service check. They told me they did not hear 3 times My husband and I had to go back to the service **** manager. we pointed out the issues, they kept vehicle. The next day they he stated they would do a transmission flush and continued to have my vehicle until 10/3/2024. I called back 10/4/2024 advised issue still there and worse. told me to put miles on it. I put over 300 miles on it that weekend. I called back 10/7/2024 advised still happening. Took car back in on 10/13/2024. They told me they didn't hear or feel what I was referring to. They agreed to send over to **** Dealer for a diagnostic. However never keeping in touch my car was not touched or seen for over a week. I continued to call and never got through to **** Finally on 10/22/2024 got ahold of a ****** who stated he was the ** of *** *********************** He had no idea what was going on with this situation, and that he would look into to it. I had to personally reach out to **** ************ myself. They confirmed they had my vehicle and that it was diagnosed with needed and full transmission replacement and that it was covered through warrantee and that everything was set up to go but that Roseville Kia Denied and pulled my vehicle from them. This was on 10/24/2024.. Nor have I signed anything? I asked for proof that it was going to be a brand new **** transmission and that there was a warrantee for this. I had to reach out to **** service myself again to get the Diagnostic so that I had an idea what was to really be fixed. Still no calls on any updates. Finally my husband went to the dealership on Friday 11/1/2024 asked why they are not communicating with me and if we could get a work order and list of parts being replaced. Nothing! As of this day November 4 2024 my car is still at the *** service *****

  Business Response

  Date: 11/19/2024

  Good morning *******,
  
  As I stated when I spoke to you on the phone, I am truly sorry for the inconvenience and frustration you have experienced with the purchase of your **** Explorer.  While we work very hard to recondition and sell the highest quality and reliable preowned vehicles, unfortunately automobiles are man made machines, and it is impossible for us to foresee with 100% certainty that every preowned vehicle will perform to our high standards.  In order to make sure our customers are taken care of in this type of situation we offer a complimentary 3-month 3,000-mile powertrain warranty on our non-certified preowned vehicles.  Your vehicles repair was covered by this repair and we hope and anticipate that your vehicle will perform for you and your family for years to come!
  
  ****** *******
  General Manager 
  Roseville Kia

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a vehicle from Kia ********** of Roseville before even signing agreement we told the sales agent and his manager on the issue the car had before signing. Both the sales manager and sales agent assured that the vehicle will be inspected before releasing the car. We agree to pay a higher monthly to include the warranty on the vehicle. Once they agreed they stated they will do a walkthrough of the car and make sure the issues were addressed. Come 2 months later the vehicle was never updated electronically and the issue were never corrected.Since we had the warranty we decided let's give them a chance to fix it goes to show the warranty they gave us expired!!! And we were left to pay over 780 out of pocket for all the issues of the vehicle that's not even 3 months in. Issues that we brought up to them to fix prior to even signing I have contacted the Roseville Kia dealership to correct the error they made and to compensate on the repairs based on the warranty and service they gave us and all we get is the run-around. At this point we definitely going to get legal advice at this point. Please be mindful of this dealership for our experience was not a good one and they did not do their diligence on the sold of the car.

  Business Response

  Date: 08/21/2024

  We have handled the complaint directly with the customer.

   

  Thank you!

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/24 my Fiance' and I went to the Roseville Kia Car Dealership to look at new Vehicles. We were met by a Sales Person and we discussed what we were looking for in a new vehicle so we could narrow the field of potentials. We explained that we wanted an SUV type vehicle that could sit at least 6 people, had at least the Cargo Rails on top for our Ski Rack, be Tow Ready, and All-Wheel-Drive or 4x4 for the Snow, and we need the payments to be under X** We test drove the largest SUV and my Fiance' didn't feel comfortable driving something that large and it was just outside of where we wanted to keep our price range. We asked if there was a next sized down vehicle that had the same options we wanted. The Salesperson said yes, they had several options for us. We test drove the next size down SUV, *** ******* AWD, it had everything we wanted except the Trailer Hitch (which I knew almost any vehicle i bought I would have to install the hitch) so I asked if the Trailer Wiring Harness was at least Pre-Installed. The Sales person said yes it is standard in this vehicles Package. We purchased the vehicle and I then purchased the correct Trailer Hitch and installed it. I went to install the Trailer Wiring adapter (that plugs into the Trailer Wiring Harness) and found that there was no Trailer Wiring Harness installed. I called *** and for 2 months (and still counting) I have been getting the run-around by the Sales Managers always getting handed off to a different one each time and they all tell me they will check into it and get back to me. None of the 5 different People ever called me back, i have to start all over with each new person when I call back. I am being ignored and they think i am just going to get bored or annoyed and just go away.

  Business Response

  Date: 07/19/2024

  I met with ***************** on Monday afternoon upon immediate receipt of his BBB complaint.  He stopped by the store and we identified the exact part he is missing to finalize the installation of his trailer hitch. This part is on order and should be installed the first half of next week.  I spoke to him and informed him of the timeline and he appears to be satisfied by the resolution.
  
  ***************************
  General Manager
  Roseville Kia

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, ***On 5/25/24, my husband and I purchased a *** 2024 EV9. I met with *********************************, *****************, ***********************************, and ***************.Sales managers *******, ***, **** and finance manager ******** told my husband and I the following:It is the policy of *** that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not ***s policy.We informed all sales managers that we had our own financing with a 6.5% interest rate; however *******, ***, ****, and ******** told us in order to receive the $7,500 *** incentive, wed have to use *** Finance America. We later found out our lienholder was B of A, not *** Finance America. Managers submitted the customer satisfaction survey without our authorization.Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our drivers license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application.Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. **************** denied our application saying that the term was excessive.******************** submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates ********************** lack of oversight.Roseville Kia included in our sales package a cheat sheet directing customers on how to respond to survey questions regarding customer sales experience.The ********************** Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

  Business Response

  Date: 07/15/2024

  Good morning,
  
  My name is *************************** and I am the general manager of Roseville Kia.  I have been attempting to reach out to ******************* both by phone and email to discuss her concerns for quite some time please kindly ask her to call or email me back as I am more than happy to address her issues and resolve them. I am also happy to provide additional clarification to her regarding her purchase as our primary focus is customer satisfaction.
  
  ***************************
  ************************

  Customer Answer

  Date: 07/18/2024

  I am rejecting this response because: I am rejecting this response because: I have contacted this dealership, ***************************, and requested that all communication be conducted via email.
  
  I have yet to receive a response.
  
  
  
  

  Business Response

  Date: 07/19/2024

  Good morning,

  I am happy to refund you the price you paid for the Lojack plus all applicable taxes.  The ********************* address carries a higher tax rate of 8.75%, which is more than the tax that was used on your contract in **************  There would be no refund due as you would have paid more taxes had you used the other address.

  Please advise which lienholder you would like the Lojack refund be sent to and well as anything else that I might have missed.

  ***************************

   

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 
  Hello,
  
  I accept the Mr. ******* response.  The refund should include the cost of the Portfolio ETCH ($189.00), the Portfolio Lojack ($495.00), and any applicable sales tax.
  
  The check should be sent to:
  
  San **************** Credit Union
  **************************************************************************************
  Attn: *******************
  
  Please reference Acct #******* / Loan #****
  
  
  *******************************
  

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 19, ****, I traded in my car for a 2018 ***** Equinox with ******* miles on it. The sales people and finance assured us that all the maintenance and services were good and up to date. I even purchased a warranty at the cost of **** dollars.My mechanic has told me since that no major services have been done. The major ******* mile service is **** miles past due. No warranty will cover anything if the maintenance is not done on vehicle. We have tried repeatedly to contact by phone and email with no response. The dealership did not disclose that the major service was past due and sold me a warranty that would not be honored. They said we could use it anywhere.I believe Kia ********************** were fraudulent in their non disclosure of maintenance not done and selling me a warranty that was not valid with the car as is when bought.I would like the service done at ***** or to pay wherever I get it done.

  Business Response

  Date: 02/09/2024

  Good afternoon ******,
  
  My name is *************************** I am the General Manager of Roseville Kia.  I have reviewed the purchase transaction of the 2018 Chevrolet Equinox Vin #: ***************** from our dealership.  We rigorously inspect each and every used vehicle to ensure that it is not only safe but also of high quality for our customers.  Your 2018 Equinox was no exception, during the reconditioning process we performed an oil change,replaced both the front and rear brake pads and rotors, replaced filters,replaced two tires that had low tread and preformed an alignment, we also checked the battery and all other safety features on the vehicle.  One of our very best and most tenured technicians inspected the engine and transmission to make sure that the vehicle was in good working order.  The most important thing for us when selling a used car is that it is a quality car otherwise, ********** to auction because we do not want to sell vehicles that are subpar.  
  
  As for your AUL warranty that you elected to purchase if you do have an issue with a covered component during the 3 year term of your contract rest assured knowing that part will be covered due to the fact that the vehicle passed the inspection here at the dealership, we do not sell a vehicle service contract on a vehicle that has not passed our rigorous inspections.
  
  I hope that I have answered all your questions please feel free to reach out to me with any other concerns.

   

  ***************************

  *************

  Customer Answer

  Date: 02/20/2024

  I am rejecting this response because: We tried calling with questions regarding the warranty numerous times and were shuffled from person to person, and no one would return our calls.  I was told we could use the warranty anywhere.  I have now traded in vehicle and canceled warranty.  I am waiting now for the reimbursement cost of the warranty.  Hopefully that is in process. I wish that you would have returned our calls.  It would have saved us a lot of grief. Thank you.
  ************************;   
  

  Business Response

  Date: 03/05/2024

  Yes, we have completed the cancellation for your extended warranty.  You should see the refund in your mail within 3-5 days.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roseville of *** has ran my credit more than 20 times. This is after I was told I was denied. I have not given continuous permission to continue running my credit without any correspondence.

  Business Response

  Date: 05/16/2024

  Good day,

   

  We are in the process of researching this complaint and will respond as soon as possible.

   

  Thank you.