Complaints

This profile includes complaints for California Employers Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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California Employers Association has 8 locations, listed below.

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  California Employers Association

  2335 American River Dr Ste 408 Sacramento, CA 95825-7065

  
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  California Employers Association

  10399 Old Placerville Road Sacramento, CA 95827

  
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  California Employers Association

  3274 Robinwood Ave Clovis, CA 93619-8931

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  California Employers Association

  San Anselmo, CA 94960-2209

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  California Employers Association

  Sacramento, CA 95815-4518

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of the company TTG.We paid $3000 in advance to the firm CEA, and received another invoice for an additional $4700, who promised to do a thorough and honest investigation of an employee claim against us, TTG.We received a report that was clearly biased to support the claimant, it was late in arriving, it contained myriad errors and omissions, it did not include interviews from 4 key witnesses, and it did not include all the claims that were retracted. In addition, because of its clear bias, we believe CEA was trying to TRIGGER a lawsuit as a result.Upon receiving the Investigative report post-deadline, we identified the following problems with the service and the Deliverable (the ********** Services were incomplete and did not contain everything relevant to the report; it did not correct all the errors and omissions it contained;2. Deliverable does not discuss or include any of the claims that were RETRACTED;2. Services missed the deadline of March 1, 2022;3. The Investigator promised to interview 4 Key Witnesses, which were not included in the ************** Services ignored and omitted facts as explained by several key witnesses, or reported the facts inaccurately as reported by non-claimant witnesses;5. Investigator has no credentials to be a psychologist, but used para-psychology methods to gauge if a person was lying by how big their eyes got or how they snapped back their head, or if they hesitated in a certain way when they answered a question, to name a few;6. The Report contains myriad errors, misquotes, irrelevant and inaccurate data, and frequently and intentionally omits evidence when it does not support the claimant;of their investigative Deliverable, and thereby make more money should their services be required as a result.

  

  Business Response

  Date: 09/23/2022

  Our policy is to take a deposit prior to **nducting an investigation and then ask for the remainder of payment once an investigation is **mplete.  Per our website we meet all standards and requirements of investigation.  One of our attorneys **nducted the investigation.  The employer unfortunately did not like the findings nor the summary report, most likely because they were not favorable towards management.  We attempted to **ntact the owner many times, but she would not take our calls.  Once they determined they did not like the report they **ntacted their credit card **mpany and stopped their payment.  We gave all documentation to the credit card ** and made our case re: our policy and her acceptance of our policy and they processed the payment.  We did waive the additional fees owed by the client ($1700) as a **urtesy. I tried to speak to the owner and she refused to talk with me and then hung up on me.  We are experienced and have handled hundreds of investigations - this is the first time something like this has occurred. *******************, CEO