ComplaintsforSpecialty Motorsports

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a street bike from specialty motorsports ******************* on May 12, 2024 it was delivered Sunday, May 13, 2024. Upon delivery and first ride of the bike, we noticed something was wrong and the RPMs were not going up and it felt like the bike was bogging down and not getting enough, since it was Sunday, we reached out by email and waited till Monday to reach out and let them know that there was a problem with the bike. They quickly said that we could take it. to the ****** dealership to get it looked at to owner they agreed that they would pay for the repairs. They found that the *** was off and the fuel pump was failing, which is very very dangerous on a street bike if you are riding a street bike and the fuel pump fails, the bike was taken care of got a new fuel pump. The *** was still not correct. They noticed some aftermarket parts that made it pretty impossible to work on and specialty motorsports decided that they were not going to pay for the gas or fuel pump as they had already legally verbally agreed to , stating it was our faults. We have Gilroy motorsports stating theres no way it was our fault and this was a condition of the bike is unsafe. Specialty sold me a bike that is unsafe to ride and now are refusing to pay for it and take care of it .

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/28/22 I purchased a used ****** from Specialty Motorsports. I understood that the sale was as is but on 5/31 the bike broke down on the Bay Bridge. When the tow driver arrived he said that the bike had broken handlebars and was in unsafe condition. I had it towed back the store and they claimed to have fixed the problem. A few days later it broke down again and I had to have it towed back. This time they refused to fix the bike. I had it towed to a trusted mechanic who said the bike was dangerous to ride and fixed the problems. I have an itemized receipt for the repairs totaling $954.72. I also paid $600 in tow charges, $67 for Lyft rides and $500 in lost wages. Both the tow driver and my mechanic agree that I was sold an unsafe bike and its surprising that I didnt have an accident while riding it. The owner never took responsibility and after doing research I found that the business owner and his employees posted positive Yelp reviews for their own business and actively asked for positive Yelp reviews on their ******** page to counteract the negative reviews they had received.

  Business response

  07/25/2022

  Not sure why we are hearing about this nearly two months later.  

  The bike was purchased AS IS.  Like everything sold in ********** unless otherwise stated.  The customer did NOT break down on the bridge.  He ran out of gas.  It was towed in at which point we realized the handle bars had a crack at the weld seam on them.  This crack was not there or at least not that large or visable when the bike was sold.  We do admit it was a bad weld from the handle bar manufacturer.  Manufacturer defect.  Not our issue as it was a used bike and the crack was not there when purchased or we would have changed it out.  Regardless to provide excellent customer service we went ahead and changed the bars for the customer in record turn around time at NO COST to the customer.   This job would normally cost over $1000 which we did for FREE.  We also put in 3 gallons of gas (also FREE) and the bike fired up instantly.  We test drove the bike over 30 miles to verify runability.  The bike ran perfect and had ZERO issues.  The customer was happy and rode the bike away.

  Now nearly two months later there is another issue?   Did it run out of gas again maybe?  (gas cap can be found on the top right of the gas tank.  Fuel level gauge is on the top left.  When it is close to "E" aka empty you need to stop at a gas station and fill up to prevent the bike from dying on the bay bridge or whatver other road you may be on).  What issue is it?  It is irrelivant.  Once a bike leaves it is not our resposnibility to cover anything on it.  Nor can we control what people do with the bike once it is sold.  

  Customer response

  07/27/2022

  I am rejecting this response because: The bike broke down on the bridge because of a battery terminal issue, not out of gas. The tow driver noticed the crack in the handlebars and brought it to your attention. It was broken when it was purchased. The part and installation should cost not more than $300 not $1000. I did not ride away happy. I had no choice but to take the bike because you refused to make the necessary repairs or give me my money back. I took it to a reputable mechanic and he made the following repairs-

  installed new battery to fix intermittent power issue

  replaced both fork seals and oil

  replaced both tail light bulbs

  replaced rear brake switch and bled rear brakes 

  rear brakes werent working at all

  rear break rod rubbing exhaust pipe 

  fixed low tire pressure

  At the store you said motorcycles are like toys and are unreliable and you admitted that your mechanics were bad and that you had fired most of them. When I left the check engine light was on and you took no responsibility. The reason its 2 months later is that I had to wait for my mechanic to have time to work on the bike and it was in the shop for quite some time.

  I have receipts for all my expenses and have filed a complaint with the Attorney General and will be filing more complaints. Your tone in implying that I dont know how it fill up a gas tank is laughable and insulting but I would expect nothing less from a shady, lying and corrupt business owner.

  
  

  Business response

  08/18/2022

  Where are we going with this?

  First of all you are not even mechanically inclidned so how do you know how much a handle bar job costs??  You didnt even know your bike ran out of gas!  ******************** and they will tell you the cost of a bar job.  The bars alone are about $300!

  Second.  You never mentioned anything about a battery issue, nor was there an issue to begin with!  When it got to our shop we put in gas as it was EMPTY!  The bike fired right up.  End of story.  Test drove for over 30 miles.  Ran perfect.  Fired up multiple times.  If the terminal was bad it wouldnt have fired up right?  Battery and gas are two seperate things FYI.

   

  Heaven forbid your light bulb burnt out.  I am assuming you want a lifetime warranty on your bulbs too, and we knew the bulb would burn out 3 months later on you?  Come in and ill write you a 89 cent check for your burnt out bulb just to make you happy.   

  Your tire pressure went down after 3 months of using the bike?  Must be Specialty Motorsports fault.  News to us that tire pressures hold perfect pressure forever?   Would you like us to pay you for your time of the daunting task of putting air in your tires?

   

  Yes I have a tone.  This is absolutley ridiculous that we have to deal with this.  Its like arguing with a pet rock. 

  You have an excellent bike, in excellent condition.  We did a bunch of FREE work for you.  Your excellent bike, like a car, boat, airplane, tractor, bus, train, truck, etc (anything mechanical!) needs maintanance such as gas, check tire pressure, oil changes, light bulbs, and everything else.  If this is too much for you to comprehend or deal with you can always use UBER.  Although you will probably find fault in that too somehow. 

  YOU BOUGHT A PRE-OWNED MOTORCYCLE WITH NO WARRANTY.  STOP COMPLAINING ABOUT EVERY STUPID THING YOU CAN THINK OF! 

  Customer response

  08/19/2022

  I am rejecting this response because: the owner of this business is refusing to admit fault and will not accept any responsibility and has not offered any resolutions to remedy the situation. I would like all of the responses made by myself and the business  owner is remain public on the BBB site so that others may be warned of his unethical business methods. 
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a jetski may 24 2021 payed cash for jetski$ ***** and am still waiting 6mos. For a pink slip never recieved pink I hope this isnt stolen jetski or fraudulent activity I hope to get a refund of $***** I return jetski and they return money Please help me in this matter

  Business response

  11/10/2023

  We unfortunately do not control the *** and things dont always go as planned or perfect.  Sometimes things take longer than expected.  There is nothing wrong with the jet ski and you do have temporary registration so you can continue to use the jet ski until the titling is resolved.

  
  

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  ***************************

  Specialty Motorsports

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩