Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So basically long story short, i bought a motorcycle from this dealer.Only had the bike for 3 weeks.Did not ride it for more than 1000 ********* day on my way to work the bike starts to have mechanical issues. Completely dies on me. So i had to trailer it back home. Took it to a shop and tried to have it covered by the warranty that i paid over a $1000 dollars for. So i tell the company the issues that seem to be.They tell me its not ********** i came out of pocket to try and fix the bike.The bike still is not running ************ at this point i decided to just cancel my warranty to get my money back for the warranty i paid for.Its been over 3 months since i filed the dispute.I've called Specialty Motorsports over 10 times constantly asking them about the status of my dispute. I've gotten the same answer from them every single time.They say oh we will work on it and they leave me hanging never contact me unless i call them.They have been avoiding me for over a month now. 

  Business Response

  Date: 01/20/2025

  We had cancelled the contract through the warranty company once the customer asked us to. The rest is up to the warranty company to send us the final numbers showing breakdown to refund customer. There has been multiple attempts of reaching out to the warranty company, with little to no response yet. The customer knew this and is not understanding that we need to receive the letter of breakdown after they cancel it in their system first. There is a process to these things that customers sometimes don't understand. We have communicated with both parties on this and should not have this type of complaint.

  Customer Answer

  Date: 01/20/2025

  
  **Subject:** Formal Complaint Regarding Unresolved Refund and Lack of Communication
  
  To whom it may concern,

  I am writing to formally express my dissatisfaction with the handling of my refund request and the ongoing lack of communication regarding the matter. 
  
  On October 15, 2024, I submitted the necessary form for a refund, and according to the attached documentation, the entire refund process can take 4-6 weeks, depending on the processing times of the dealer and the lien holder. However, as of today, I have yet to receive any confirmation or updates on the status of my refund. 
  
  When I followed up via email, I was advised to contact Specialty Motorsports directly. I did so, but when I reached out to them, they told me they had been in communication with the warranty company but would not provide me with any specific details. I have also kept records of my calls with them, including a conversation in which Specialty Motorsports assured me they would contact the warranty company and call me back once the matter was resolved. To date, I have not received that callback. The last time I was in contact with them was on December 13, 2024, and since then, I have not received any updates, despite my continued efforts to follow up. 
  
  It is incredibly frustrating to be the one constantly reaching out for updates, only to be met with vague responses and no resolution. The lack of transparency and communication is unacceptable, and I expect immediate action to resolve this matter.
  
  I request that you provide me with a clear and detailed update on the status of my refund, including any steps that remain for completion. I would appreciate it if you could escalate this issue and ensure that I receive a prompt resolution.
  
  Thank you for your immediate attention to this matter.
  
  Sincerely,  
  ***** *****
  ************** / ***********************************

  
  

  Business Response

  Date: 01/22/2025

  We have sent in the cancellation once the customer asked for the cancellation. We have been emailing Aegis for an answer for the breakdown because we cannot issue a refund until we receive that from them. We are not trying to dodge the customer nor are we not doing our part. Once I receive the breakdown, I write the check to his lender where they will make sure the correct amount gets awarded to the customer. We do not refund the customer directly. Again, there is a process and if we have not received any response from them then the customer has to wait. I have an email now for the cancellation refund department with the lender and am sending an email today to see if they can help with this matter. We are doing everything we can to get this done. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a street bike from specialty motorsports ******************* on May 12, 2024 it was delivered Sunday, May 13, 2024. Upon delivery and first ride of the bike, we noticed something was wrong and the RPMs were not going up and it felt like the bike was bogging down and not getting enough, since it was Sunday, we reached out by email and waited till Monday to reach out and let them know that there was a problem with the bike. They quickly said that we could take it. to the ****** dealership to get it looked at to owner they agreed that they would pay for the repairs. They found that the *** was off and the fuel pump was failing, which is very very dangerous on a street bike if you are riding a street bike and the fuel pump fails, the bike was taken care of got a new fuel pump. The *** was still not correct. They noticed some aftermarket parts that made it pretty impossible to work on and specialty motorsports decided that they were not going to pay for the gas or fuel pump as they had already legally verbally agreed to , stating it was our faults. We have Gilroy motorsports stating theres no way it was our fault and this was a condition of the bike is unsafe. Specialty sold me a bike that is unsafe to ride and now are refusing to pay for it and take care of it .

  Business Response

  Date: 01/31/2025

  This claim is ridiculous.  The bike was in perfect running condition when sold and while the customer had it.   Legally the bike was sold "AS IS".  Which means we do not owe the customer ANYTHING and do not have to legally do anything for the customer per California legal guidelines.   
  We do sell quality bikes and want to make sure our customers are happy, so we tried to help.  The bike was was apparently having a runability concern at 140mph!  We can not and will not test for that.  Anyways, we said we would pay for repairs made at the dealership in their hometown.  The dealer misdiagnosed the bike.  (this whole fuel pressure thing is bogus, the customer has no idea what they are talking about). We paid for half of the repairs (Diagnosis and to begin the repairs) but we refused to pay for the other half as the new fuel pump did not fix the issue (which we stated was probably not the issue, but what do we know?).  They should be complaining to the place that misdiagnosed it.  Not us.  Instead of thanking us for paying $600 for nothing they continued to complain.  We also told them to bring it to us so we can fix it but they did not want to do that either. 
  There is simply no pleasing these people. 
  
  

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:

  they were a joke they were great customer service when you wanted to sell the bike! And yes the bike was as is but the bike HAS to be in a safe working condition. The forks were leaking and and so many things were pointed out from the second shop we took it to for a second opinion. Yes you paid for half after you assured me you would pay for ALL repairs to make it safe you lied. No one rode the bike at 140 mph we rode the bike to ******** in the fog the first day we got it and noticed right away that something was wrong and I emailed you asap since it was a Sunday and you were closed. And yes you mentioned I could bring the bike to you but you refused to pay for the bike to get to you aaa would not tow the bike and I did not find it fair to pay for the tow when the bike was not safe to ride and you assured me you would go up and above whatever needed to be done to make me happy with the purchase. You took advantage of the fact that I am a woman and I was hoping for a safe bike that was being sold to me not a piece of s*** that has obviously been crashed and had after market parts that was not brought to my attention. I am beyond frustrated and disappointed with you and your customer service I have a bike sitting in my garage being paid for but not being risen because Im not paying for repairs that you are responsible for but will not help me get the bike fixed!!!!!!

  
  

  Business Response

  Date: 02/03/2025

  First of all you need to calm down with all your insane accusations of us treating you a certain way because you are a woman.  Now you are just digging for anything you can make up or think about.  This is just showing how difficult you are and have been throughout the whole process.  

  Nobody promised anything.  This is business.  We AGREED to pay for the bill based on the diagnosis they gave which we did NOT agree with.  But to make you happy as that shop apparently does no wrong, to pay for the bill TO FIX THE BIKE.  Their diagnosis was WRONG!  You nor Specialty should have to pay for a part or repair that did not fix the concern.  But you are blinded by anger to the point that you cant see that we were trying to help.  Not to mention we were right about the fuel pump not being the issue. 
  Yes we do not pay for towing.  You could purchase a brand new mercedez for $200k WITH a warranty and they dont pay for towing if there is an issue.  You should maybe look into getting AAA.  Thats on you.  End of story. 

  This is going nowhere.  Now the bike is all of the sudden a wrecked bike?  Every time its something new.  
  If you were just a little more forgiving rather than thinking we owe you the world we could have worked this out many months ago.  But I am seeing that none of this matters.  You are the 1% of customers that will never be happy or satisfied.  There is no pleasing you, or even working with you.  
  Good luck with life
  

  Customer Answer

  Date: 02/13/2025

  I am rejecting this response because: I did not see the response until now so here are the emails between us. Im not being unreasonable and this guy is just completely rude and unprofessional and absolutely sold me a bike. That was unsafe to drive. Im not sure where to go from here. Im just trying to let people know that they are horrible business people.
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/22 I purchased a used ****** from Specialty Motorsports. I understood that the sale was as is but on 5/31 the bike broke down on the Bay Bridge. When the tow driver arrived he said that the bike had broken handlebars and was in unsafe condition. I had it towed back the store and they claimed to have fixed the problem. A few days later it broke down again and I had to have it towed back. This time they refused to fix the bike. I had it towed to a trusted mechanic who said the bike was dangerous to ride and fixed the problems. I have an itemized receipt for the repairs totaling $954.72. I also paid $600 in tow charges, $67 for Lyft rides and $500 in lost wages. Both the tow driver and my mechanic agree that I was sold an unsafe bike and its surprising that I didnt have an accident while riding it. The owner never took responsibility and after doing research I found that the business owner and his employees posted positive Yelp reviews for their own business and actively asked for positive Yelp reviews on their ******** page to counteract the negative reviews they had received.

  Business Response

  Date: 07/25/2022

  Not sure why we are hearing about this nearly two months later.  

  The bike was purchased AS IS.  Like everything sold in ********** unless otherwise stated.  The customer did NOT break down on the bridge.  He ran out of gas.  It was towed in at which point we realized the handle bars had a crack at the weld seam on them.  This crack was not there or at least not that large or visable when the bike was sold.  We do admit it was a bad weld from the handle bar manufacturer.  Manufacturer defect.  Not our issue as it was a used bike and the crack was not there when purchased or we would have changed it out.  Regardless to provide excellent customer service we went ahead and changed the bars for the customer in record turn around time at NO COST to the customer.   This job would normally cost over $1000 which we did for FREE.  We also put in 3 gallons of gas (also FREE) and the bike fired up instantly.  We test drove the bike over 30 miles to verify runability.  The bike ran perfect and had ZERO issues.  The customer was happy and rode the bike away.

  Now nearly two months later there is another issue?   Did it run out of gas again maybe?  (gas cap can be found on the top right of the gas tank.  Fuel level gauge is on the top left.  When it is close to "E" aka empty you need to stop at a gas station and fill up to prevent the bike from dying on the bay bridge or whatver other road you may be on).  What issue is it?  It is irrelivant.  Once a bike leaves it is not our resposnibility to cover anything on it.  Nor can we control what people do with the bike once it is sold.  

  Customer Answer

  Date: 07/27/2022

  I am rejecting this response because: The bike broke down on the bridge because of a battery terminal issue, not out of gas. The tow driver noticed the crack in the handlebars and brought it to your attention. It was broken when it was purchased. The part and installation should cost not more than $300 not $1000. I did not ride away happy. I had no choice but to take the bike because you refused to make the necessary repairs or give me my money back. I took it to a reputable mechanic and he made the following repairs-

  installed new battery to fix intermittent power issue

  replaced both fork seals and oil

  replaced both tail light bulbs

  replaced rear brake switch and bled rear brakes 

  rear brakes werent working at all

  rear break rod rubbing exhaust pipe 

  fixed low tire pressure

  At the store you said motorcycles are like toys and are unreliable and you admitted that your mechanics were bad and that you had fired most of them. When I left the check engine light was on and you took no responsibility. The reason its 2 months later is that I had to wait for my mechanic to have time to work on the bike and it was in the shop for quite some time.

  I have receipts for all my expenses and have filed a complaint with the Attorney General and will be filing more complaints. Your tone in implying that I dont know how it fill up a gas tank is laughable and insulting but I would expect nothing less from a shady, lying and corrupt business owner.

  
  

  Business Response

  Date: 08/18/2022

  Where are we going with this?

  First of all you are not even mechanically inclidned so how do you know how much a handle bar job costs??  You didnt even know your bike ran out of gas!  ******************** and they will tell you the cost of a bar job.  The bars alone are about $300!

  Second.  You never mentioned anything about a battery issue, nor was there an issue to begin with!  When it got to our shop we put in gas as it was EMPTY!  The bike fired right up.  End of story.  Test drove for over 30 miles.  Ran perfect.  Fired up multiple times.  If the terminal was bad it wouldnt have fired up right?  Battery and gas are two seperate things FYI.

   

  Heaven forbid your light bulb burnt out.  I am assuming you want a lifetime warranty on your bulbs too, and we knew the bulb would burn out 3 months later on you?  Come in and ill write you a 89 cent check for your burnt out bulb just to make you happy.   

  Your tire pressure went down after 3 months of using the bike?  Must be Specialty Motorsports fault.  News to us that tire pressures hold perfect pressure forever?   Would you like us to pay you for your time of the daunting task of putting air in your tires?

   

  Yes I have a tone.  This is absolutley ridiculous that we have to deal with this.  Its like arguing with a pet rock. 

  You have an excellent bike, in excellent condition.  We did a bunch of FREE work for you.  Your excellent bike, like a car, boat, airplane, tractor, bus, train, truck, etc (anything mechanical!) needs maintanance such as gas, check tire pressure, oil changes, light bulbs, and everything else.  If this is too much for you to comprehend or deal with you can always use UBER.  Although you will probably find fault in that too somehow. 

  YOU BOUGHT A PRE-OWNED MOTORCYCLE WITH NO WARRANTY.  STOP COMPLAINING ABOUT EVERY STUPID THING YOU CAN THINK OF! 

  Customer Answer

  Date: 08/19/2022

  I am rejecting this response because: the owner of this business is refusing to admit fault and will not accept any responsibility and has not offered any resolutions to remedy the situation. I would like all of the responses made by myself and the business  owner is remain public on the BBB site so that others may be warned of his unethical business methods.