ComplaintsforNiello Audi

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Audi Q5 Used car from Niello Audi, ********** ** on 6/16/2023 for a purchase price of approx. $48,700. I live in ****** and hence this is a Out-Of-State purchase for me. As of today (9/27/23), it has been more than 3 months since I bought the car and the car's Title has not been sent over to the ****** *** yet. Niello Audi has a legal responsibility to deliver the title to Oregon *** in ***** ** within a reasonable period of time, which I think is usually a month or 2 at **** Once Niello Audi sends the title to the Oregon ***, the *** will reach out to me so that I can register my car. It has been over 100 days (3+ months) after the purchase and they haven't yet sent the Title to Oregon ***. I haven't been able to register the car in ****** yet without the title from Niello Audi. I am legally not allowed to drive the car without a proper ****** registration. I have been regularly calling Niello Audi and speaking to their *** contact person. They give me the same response stating 'We have not gotten the title from Audi yet'. I have also emailed the General Sales Manager, Sales Manager and Office Manager telling them that I bought a nearly $50,000 car from them and not being able to drive the car is a waste of money for me. So far there has been ZERO response to any of my emails. Niello Audi must take the responsibility to resolve this Title issue at the soonest (or) void the sale and return my money back (or) provide me a rental car that I can drive until they can get the title. It's very unfair to me that I paid so much for an expensive car and it's sitting in my garage as I am not able to drive the car. This is completely unacceptable.

  Business response

  09/28/2023

  Hello, ******. 

  On behalf of the Niello Company, I sincerely apologize for the tardiness in providing you with the required documentation to register your vehicle. I left you a voicemail today with my contact information and would love for an opportunity to speak with you.

  Thank you.

  Controller- The Niello Company

  Customer response

  10/03/2023

  The Business has called me to inform that I should be receiving the Title of the car in a few weeks (or) earlier. I appreciate the effort on the Dealership's part to resolve this issue. I would like to keep the complaint open until I receive the Title on hand and then close the complaint once I get the Title. The reason I would like to keep the complaint open is because I still cannot drive the car in Oregon until I get the Title from the dealership and go to the *** to register the car. So, while the resolution from Dealership is a good first step, my problem has not been resolved yet. Getting the Title in my hands (or) the dealership sending the Title to Oregon *** is the correct resolution for this problem. I would like to wait for that to happen (getting the Title from the dealership) before I could close this complaint as resolved. Thanks. 
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership is a scam! I purchased a used A4 2015 on or around July 3, 2022. I thought it was ****** but it's July. I was told and sold about the brand of Audi. Two weeks after purchase, the rearview mirror falls off. On July 11, 2022, I called the dealership and stopped by, and they told me it would take 2 - 5 weeks to get the replacement mirror because it's a part they don't have in supply. I also inquired about why my engine light kept coming on and off. I was told to check the gas lid. While there, they wanted to upsell me a 2017 Audi if I paid an additional $7000. I didn't know that they took my identity and credit and ran it multiple times with other financial institutions once they knew my bank approved my car loan without a down payment. I had numerous bank inquiries and notices coming to my home for other vehicles, starting the same day I was upsold at Audi for 2017 until July 23, 2022. I decided to keep the 2015 and just wanted my rearview mirror replaced. On September 21, 2022, I received a call about my mirror (well beyond five weeks), which the repair was supposed to be at no cost. I have made an appointment to repair the mirror. I am told by *****************- Service Advisor, I have all kinds of undercarriage issues, driver belt issues, and fuel injector issues for the car I have had for approximately 16 weeks that they tried to have me trade in and upsell just four months before. They told me the repairs would be about the same $7000. In addition, they couldn't repair the rearview mirror because the previous owner changed the windshield (and they didn't know), so I would have to replace the windshield and the repairs they told me about. I went from a free repair rearview mirror to a full-blown lemon of a car with $7000 of repairs, in 2 hours, after purchasing it 16 weeks prior, that they wanted to trade it for $7000 down previously for a 2017 model, plus stole my identity. SCAM ALL AROUND THIS PLACE!

  Business response

  10/06/2022

  Hello-

  We have contacted ************** and he is currently at our dealership working on a resolution.  Hoping for a happy ending for all.

  Thanks so much.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since 2011, all major manufactured scheduled maintenance were done at Niello Audi. All repairs, recalls, adjustments were done at the same place. In 2013, we first mentioned the need to add engine oil soon after the engine oil was changed. It was reassured by the dealer that this was normal. All subsequent complaints were met with "it is normal use. Other German cars are the same " regarding the need to add engine oil frequently. In 2014 there was a court settlement by Audi to inspect and repair excessive engine oil burning. However, the dealer never mentioned or performed the recommended inspection or diagnosis. Over the span of 2011 until 2021, the dealer has been busier with increased number of customers and decreased quality of service.Recently, the dealer stated that the engine was leaking fluids and possibly engine oil. After the recommended engine repairs, the need to add engine oil increased to every week. We had to stop driving the vehicle fearing major engine failure.

  Business response

  07/19/2022

  ***********, thank you for bringing this to our attention. I have reviewed your service history with us and do not see a record of oil consumption issues. If you are willing, Id like the opportunity to discuss those concerns with you and do what I can to address them with you. At your convenience, I can be reached at ************.  For concerns with the Audi of ******* court settlement of 2014, Id suggest reaching out to Audi of ******* as the terms of this class action lawsuit has expired. Thank you, *************************, Service Manager

• Initial Complaint

  04/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a 2015 Audi A3 with approximately 50k miles on it. I have had to have major repairs done to the coolant system, and oil gasket, which was not covered under warranty and were $3500. I also had to bring in the vehicle multiple times, while it was under warranty. 3 of those prior times were due to coolant issues as well. When I questioned Niello Audi on why would a car with such limited miles on it need such extensive repairs and have so many repeated issues (coolant), I was told by both the Service Advisor and Service Manager that Audi A3's are known for having a lot of issues post manufacturer warranty. The Service Manager stated he has an A4 and he has to bring his car in for repairs often, but he works there so gets a discount and it's not as inconvenient because he's already going to work, so he understands why I would be frustrated. I do appreciate that Niello Audi working with Corporate did offer a goodwill amount and split that $3500 in half, but my expense was still $1769 on a car that had less than 50k miles at the time, had already had to have similar repairs or issues for 3 prior times, and I am still out of pocket that money. In addition, my car came back with a broken windshield (that they said they would only cover cost of install, not the glass because they didn't feel at fault and it was cheaper to go through insurance so I had to pay a $250 deductible) and my AC no longer works since those last repairs. I have not brought it back in yet to have it diagnosed or to see if I will be charged even more money for something that was functional prior to me bringing it in. I am sure they will say it's unrelated and I will have to pay another large sum of money for a car that not even their own employees stand behind the brand or the reputation of that model of vehicle, which to me is a huge integrity issue for Audi.

  Business response

  04/21/2022

  We are sorry to hear ******************** is unsatisfied with her service at Niello Audi. 

   Upon review, we confirmed we took care of ******* in November of 2021. She came in with a coolant complaint. During inspection, we found coolant leaking from a coupling on the turbo. The reason she had coolant leaking  was due to the camshaft leaking hot oil on that coupling. Our service manager and service advisor understood the clients frustration and offered a Niello goodwill payment of 50% of the ****.  Unfortunately, she was still upset and wanted 100% coverage, the repair was outside of the vehicles warranty with the manufacturer. In regards to the glass, she contacted us 4 days after picking up her vehicle stating her windshield had a crack. Upon drop off of a vehicle, we do a thorough walkaround to identify any dents, dings, scratches, etc.  a broken windshield was not noted at this time.  We then reviewed our video cameras of the vehicle upon pick up and verified no cracks present wat this time. We again offered ******************** assistance with the repair, paying for installation of glass if she was purchased the glass.  Again, we are sorry for the customers dissatisfaction, we value our customers and appreciate the feedback.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Sold vehicle to Audi on 2/6/2022 -Agreed upon purchase price of ***** -Residual value on vehicle of ***** -Agreed that check would be provided for difference between residual value and purchase price ($7617) within 3-4 business days -Business did not provide check until 2/21/22, only after multiple calls -Check was for $7022, $595 less than agreed upon amount

  Business response

  03/07/2022

  From: ******************* <*****************************>
  Date: Fri, Mar 4, 2022 at 4:46 PM
  Subject: RE: Complaint ID#********
  To: ************************* <*******************************************************>
  Cc: ********************* <*****************************>, *************************** <****************************>
  

  
  
  

  Hello ******,

   

  For customer ********, the $595.00 charge is part of the original lease agreement the customer signed.  This disposition fee is required/charged at the time the lease is turned in through the lender.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩