Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother recently bought an **** here and was taken advantage of due to a language barrier and the complexity of the paperwork. When negotiating the sale, he and the salesman discussed specific add-ons, and my brother agreed to a single service contract. They even printed out a document outlining the details and monthly payments, which he trusted.However, when he went to sign the paperwork, three additional service contracts totaling $4,000 were added without his consent or knowledge. This was a clear attempt to exploit him, especially as it was his first time completing a car purchase alone. The language barrier and overwhelming paperwork led him to trust that the cost would align with what was discussed.After receiving his first payment, it was higher than expected. Upon reviewing the contract, we discovered the three extra service contracts had been added without my brothers approval. Additionally, the protection package he agreed to purchase was misrepresentedhe was told it would cover everything, including oil changes and engine issues. Later, the dealership claimed that oil changes were not covered, and when we inquired about the other services, they falsely stated that engine issues werent included in the protection package. These lies were uncovered, and it became clear that he was being overcharged for over $7,000 worth of packages. Despite him explicitly stating he didnt want any of those optional packages after wrongly advertised, the dealership only promised to cancel them. However, their response has been painfully slow, and after multiple follow-up emails, there has been no response still. Worse, he had already for been charged two months' worth of these unauthorized charges. This experience has been frustrating, dishonest, and disappointing. I also believe this situation may involve an element of discrimination. Had my brother been white, I dont think he would have been treated this way. The dealership needs to make things right for him. 

  Business Response

  Date: 02/28/2025

  *****,thank you for bringing this to our attention. Transparency and trust are essential in every transaction, and we regret that we did not meet those expectations during your brothers visit to our dealership.
  To address your concerns, we sent the F&I product cancellation paperwork to your brother on February 6th, 2025, to rectify the issue. Additionally, the F&I Manager who handled this transaction, is no longer with our dealership due to performance-related issues, including failure to communicate appropriately regarding this matter. We take these concerns seriously and remain committed to ensuring every customer feels valued and respected. Thank you again for bringing this to our attention, ***** ********, General Manager.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Audi Q5 Used car from Niello Audi, ********** ** on 6/16/2023 for a purchase price of approx. $48,700. I live in ****** and hence this is a Out-Of-State purchase for me. As of today (9/27/23), it has been more than 3 months since I bought the car and the car's Title has not been sent over to the ****** *** yet. Niello Audi has a legal responsibility to deliver the title to Oregon *** in ***** ** within a reasonable period of time, which I think is usually a month or 2 at **** Once Niello Audi sends the title to the Oregon ***, the *** will reach out to me so that I can register my car. It has been over 100 days (3+ months) after the purchase and they haven't yet sent the Title to Oregon ***. I haven't been able to register the car in ****** yet without the title from Niello Audi. I am legally not allowed to drive the car without a proper ****** registration. I have been regularly calling Niello Audi and speaking to their *** contact person. They give me the same response stating 'We have not gotten the title from Audi yet'. I have also emailed the General Sales Manager, Sales Manager and Office Manager telling them that I bought a nearly $50,000 car from them and not being able to drive the car is a waste of money for me. So far there has been ZERO response to any of my emails. Niello Audi must take the responsibility to resolve this Title issue at the soonest (or) void the sale and return my money back (or) provide me a rental car that I can drive until they can get the title. It's very unfair to me that I paid so much for an expensive car and it's sitting in my garage as I am not able to drive the car. This is completely unacceptable.

  Business Response

  Date: 09/28/2023

  Hello, ******. 

  On behalf of the Niello Company, I sincerely apologize for the tardiness in providing you with the required documentation to register your vehicle. I left you a voicemail today with my contact information and would love for an opportunity to speak with you.

  Thank you.

  Controller- The Niello Company

  Customer Answer

  Date: 10/03/2023

  The Business has called me to inform that I should be receiving the Title of the car in a few weeks (or) earlier. I appreciate the effort on the Dealership's part to resolve this issue. I would like to keep the complaint open until I receive the Title on hand and then close the complaint once I get the Title. The reason I would like to keep the complaint open is because I still cannot drive the car in Oregon until I get the Title from the dealership and go to the *** to register the car. So, while the resolution from Dealership is a good first step, my problem has not been resolved yet. Getting the Title in my hands (or) the dealership sending the Title to Oregon *** is the correct resolution for this problem. I would like to wait for that to happen (getting the Title from the dealership) before I could close this complaint as resolved. Thanks. 
  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is a scam! I purchased a used A4 2015 on or around July 3, 2022. I thought it was ****** but it's July. I was told and sold about the brand of Audi. Two weeks after purchase, the rearview mirror falls off. On July 11, 2022, I called the dealership and stopped by, and they told me it would take 2 - 5 weeks to get the replacement mirror because it's a part they don't have in supply. I also inquired about why my engine light kept coming on and off. I was told to check the gas lid. While there, they wanted to upsell me a 2017 Audi if I paid an additional $7000. I didn't know that they took my identity and credit and ran it multiple times with other financial institutions once they knew my bank approved my car loan without a down payment. I had numerous bank inquiries and notices coming to my home for other vehicles, starting the same day I was upsold at Audi for 2017 until July 23, 2022. I decided to keep the 2015 and just wanted my rearview mirror replaced. On September 21, 2022, I received a call about my mirror (well beyond five weeks), which the repair was supposed to be at no cost. I have made an appointment to repair the mirror. I am told by *****************- Service Advisor, I have all kinds of undercarriage issues, driver belt issues, and fuel injector issues for the car I have had for approximately 16 weeks that they tried to have me trade in and upsell just four months before. They told me the repairs would be about the same $7000. In addition, they couldn't repair the rearview mirror because the previous owner changed the windshield (and they didn't know), so I would have to replace the windshield and the repairs they told me about. I went from a free repair rearview mirror to a full-blown lemon of a car with $7000 of repairs, in 2 hours, after purchasing it 16 weeks prior, that they wanted to trade it for $7000 down previously for a 2017 model, plus stole my identity. SCAM ALL AROUND THIS PLACE!

  Business Response

  Date: 10/06/2022

  Hello-

  We have contacted ************** and he is currently at our dealership working on a resolution.  Hoping for a happy ending for all.

  Thanks so much.

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2011, all major manufactured scheduled maintenance were done at Niello Audi. All repairs, recalls, adjustments were done at the same place. In 2013, we first mentioned the need to add engine oil soon after the engine oil was changed. It was reassured by the dealer that this was normal. All subsequent complaints were met with "it is normal use. Other German cars are the same " regarding the need to add engine oil frequently. In 2014 there was a court settlement by Audi to inspect and repair excessive engine oil burning. However, the dealer never mentioned or performed the recommended inspection or diagnosis. Over the span of 2011 until 2021, the dealer has been busier with increased number of customers and decreased quality of service.Recently, the dealer stated that the engine was leaking fluids and possibly engine oil. After the recommended engine repairs, the need to add engine oil increased to every week. We had to stop driving the vehicle fearing major engine failure.

  Business Response

  Date: 07/19/2022

  ***********, thank you for bringing this to our attention. I have reviewed your service history with us and do not see a record of oil consumption issues. If you are willing, Id like the opportunity to discuss those concerns with you and do what I can to address them with you. At your convenience, I can be reached at ************.  For concerns with the Audi of ******* court settlement of 2014, Id suggest reaching out to Audi of ******* as the terms of this class action lawsuit has expired. Thank you, *************************, Service Manager