Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item received not as advertised, used as directed but the medication consistently ran out a week early when I was supposed to receive 4 weeks of medication which led to lapses in treatment causing frustration and stress. I complained each time about the issue and finally got my last order on April 6 ****** fully refunded. I am seeking a full refund of my 2 previous orders ******, ****** for the same reason.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not stop calling me and I didnt even sign up for their product. I get three calls a day at least.

  Business Response

  Date: 04/21/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to address the concerns raised in the customer complaint regarding our contact practices.
  We would like to apologize for any confusion or inconvenience experienced by the customer. When visitors navigate away from our website (************************) during the order process or while completing their intake form, our standard procedure is for our sales team to reach out to offer assistance. This outreach is limited to no more than two contact attempts per day, which aligns with standard industry practices for abandoned cart follow-up.
  According to our records, the customer in question never answered any of our calls, nor did they request to be added to our do not call list at any point. Without this explicit instruction, our system continued the follow-up process as designed.
  Upon receiving this complaint, we have taken immediate action and added the customer to our do not call list to ensure no further contact will be made from our end. We value customer feedback and take all concerns seriously, using them as opportunities to evaluate and improve our processes.
  We apologize once again for any frustration this may have caused and remain committed to providing excellent customer service while respecting our customers' communication preferences.
  Sincerely,
  Skinnyrx Team

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2025 I purchased injectable *********** from ************************** for $349. It was a 1 month supply which consisted of 4 doses of .25mg. Previously I had been on ******* for about 7 months with no side effects whatsoever. I received my order on April 15, 2025 and took my first dose on April 16, 2025. Almost immediately after taking it I began having severe cramping in my left rib cage that has been constant ever since. I looked into the pharmacy that wasnt provided to me until my order came. **************** in *******. I found multiple accounts where they hadnt been compliant with the ***. I called to cancel my subscription. I took one dose of this and its caused me unbelievable pain and theres no way I will continue to take the remaining 3 doses. I would like some sort of a refund. I realize that side effects come with this medication but not like this. I wish they had been more transparent about who they were using for a compounding pharmacy.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They assured me that the initial month would commence at the recommended dosage of 0.25, with subsequent monthly increases of 10 units. However, despite my complaints about the ineffectiveness of the medication combination, which has not resulted in any weight loss, I've noticed that the dosage has actually decreased. Currently, in my fifth month, I'm receiving 40 units, but they've reduced it to 30 units with only 5mg of medication. I immediately contacted them on 04/04/25, prior to the shipment and pharmacist processing, to express my dissatisfaction with the reduced dosage. They attributed the decrease to a change in pharmacists, which I find unrelated to the medication's ineffectiveness. I requested a refund, which they initially agreed to, but later claimed that the issue had been resolved. Upon further inquiry, they informed me that the prescription would be shipped regardless of my concerns. I'm seeking a full refund due to their misleading information and failure to fulfill their promises.

  Business Response

  Date: 04/21/2025

  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention. We apologize for any confusion regarding our dosage recommendations. The dosage prescribed to each customer varies based on individual needs and circumstances, which is determined by our clinical team's professional assessment.
  After reviewing the customer's account, we can confirm that a full refund in the amount of $279.30 was already processed on April 10, 2025, and the subscription was cancelled as requested.
  Please let us know if you require any additional information or if there's anything else we can do to assist with this matter.
  Sincerely,
  Skinnyrx ************* team

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant calling Every day 3-5 times

  Business Response

  Date: 04/03/2025

  Dear *********, 
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We sincerely apologize for any frustration you experienced regarding communication attempts from our team.
  When you visited ************************ and initiated a partial order, our system registered your authorization for our sales team to contact you to assist with completing your order. Many customers experience technical difficulties or have questions about our intake form process, which is why our team reaches out to provide assistance.
  I want to assure you that all contact attempts were made within legally permitted timeframes. However, we understand that these calls may have felt intrusive or excessive from your perspective, and for that, we sincerely apologize.
  We have taken immediate action by adding your phone number to our do-not-call list to ensure you won't receive further unwanted communications from our team.
  Your feedback is valuable and helps us improve our customer experience. If you have any additional concerns or require further assistance with your order, please contact our customer service department directly at ************, and we'll be happy to help.
  Thank you for your understanding.
  Sincerely,

  Skinnyrx Team

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call sales **** on 3/19/25 at 10:42am and asked, since I was already on zepbound (a tirzepatide) and had to self pay for the month of March could I start at same dose if I order throughSkinnyRX? Sale person ****** advised **** I would have to start over at starter does. I said ok. Tirzepatide was $249 (w/discount) 1st mo. and $399 each additional mo. However ****** stated if I took the 6mo. package it would be $1494 with 10% discount. On 3/19/25 They billed me for the $1494 then they also billed me for the $1344.60 the discount amount. After several calls over two days they finally fixed their billing error. Now I've received an email me saying my prescription of *********** is on the way with tracking# provided. 3/21/25 I call and said I never requested *********** I order tirzepatide. I requested that **************** listen to the recorded sale call with ****** sales *** on 3/19/25 at 10:42am . I specifically requested tirzepatide never once did i agree to ***********. This entire transaction with SkinnyRX has been a nightmare and at this point I would like a full refund.

• Initial Complaint

  Date:02/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this companys product and first noticed that they didnt even accept or require blood work like other companies do. Clearly the medical staff working for them arent properly going about this. The product I received was in a small bottle, not like what was advertised, not to mention there was barely any product in the bottle. The bottle was supposed to be a months supply but ran out before reaching that point. Not only did I not lose weight, but didnt experience a single symptom/side effect proving its working. Ive taken this medication before through other companys and know what I should experience. On social media it appears TONS of others are experiencing the same, after months and months of use. Complaints fall of deaf ears and the comments from their company are rude and unhelpful. 

  Business Response

  Date: 03/13/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to address your experience.
  We sincerely apologize for any confusion regarding our product. I want to clarify that all our medications ship from certified pharmacies under strict quality control protocols. Our standard practice is to include slightly more medication than the prescribed amount to ensure you receive your full monthly dosage without any issues.
  Regarding the effectiveness of the medication, it's important to note that results typically begin to appear around the 6-8 week **** when taken as directed, along with maintaining a healthy diet and regular exercise. As you had only been using the product for approximately one month, the full benefits may not yet have been apparent.
  While we have not received any documentation indicating you received less medication than ordered, we value your satisfaction and trust. As a gesture of good faith, we have processed a full refund of $199, which should appear in your account within 3-5 business days.
  If you have any further questions or concerns, please don't hesitate to contact our customer service team directly. We remain committed to providing quality products and service to all our customers.
  Sincerely,
  **********************

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple calls every day from this company. I have never purchased one of their products and have never indicated interest. Ive never heard of them until they started calling my number multiple times daily from different numbers (it always says SkinnyRX but no matter how many times I block you the number, a new number calls later that day). How can I stop this from happening?

  Business Response

  Date: 03/03/2025

  To Whom It May Concern:
  We are writing in response to the complaint recently filed with the Better Business Bureau regarding our company's contact practices. We take all customer feedback seriously and appreciate the opportunity to address this matter.
  We sincerely apologize for any inconvenience that may have been caused to the complainant. We would like to clarify our contact procedures and the specific circumstances of this situation:
  Our sales team only reaches out to individuals who have visited our website and partially placed an order but did not complete the checkout process. This outreach is intended solely to offer assistance with completing their order or to provide additional information that might be helpful.
  Our system is configured to limit contact attempts to no more than three times per day to avoid being intrusive.
  Prior to the current complaint, we had not received any request from this individual to be placed on our do-not-call list.
  Upon receiving this complaint, we have taken immediate action to add the complainant to our do-not-call list to ensure they will not receive any further contact from our sales team.
  We value customer privacy and respect communication preferences. If the complainant or any customer requires further assistance or has additional concerns, we encourage them to reach out to us directly at ************.
  We appreciate the BBB's role in facilitating resolution between businesses and consumers, and we remain committed to maintaining high standards of customer service and business ethics.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern. If they have removed my number from their call list then I am satisfied.

  I accept that they say they were never contacted by me to ask to be taken off the list. The problem is, I was called by this company from at least 20 different phone numbers and area codes, but all marked as "SkinnyRX".  I blocked and/or reported each of the numbers. But they continued to come in thru new numbers.

  When I was in the position of not wanting to have dozens of unsolicited calls come in per week, should I have called every single number that the company called from to request being removed? I feel I did the equivalent of that by blocking every number from them, but a brand new one showed up within the same day. 

  
  

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern. If they have removed my number from their call list then I am satisfied.

  I accept that they say they were never contacted by me to ask to be taken off the list. The problem is, I was called by this company from at least 20 different phone numbers and area codes, but all marked as "SkinnyRX".  I blocked and/or reported each of the numbers. But they continued to come in thru new numbers.

  When I was in the position of not wanting to have dozens of unsolicited calls come in per week, should I have called every single number that the company called from to request being removed? I feel I did the equivalent of that by blocking every number from them, but a brand new one showed up within the same day. 

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls many times per day from multiple phone numbers. I initially had looked for more information about their product, decided not to use it, But now find myself buried in their phone calls. I block one to three numbers daily coming from this company.

  Business Response

  Date: 02/13/2025

  Dear ******,
  
  Thank you for sharing your concerns with us. We sincerely apologize for any frustration caused by our outreach efforts and want to assure you that we take your feedback very seriously.
  
  Upon reviewing our records, we can confirm that while we attempted to contact you, we have never called more than three times in a single day or more than ten times in a week. Additionally, our system strictly adheres to all dialing regulations, which are automatically enforced.
  
  We also noted that we have not spoken with you directly or received a request to be removed from our call list until now. To respect your preferences, weve added your number to our Do Not Call list, ensuring that you wont receive further calls from us.
  
  If you would like to discuss this further or take advantage of a special offer as a gesture of goodwill, please email us at ********************************* Wed be happy to assist you through that channel.
  
  Thank you for your understanding and for bringing this to our attention. We value your input and hope this resolution demonstrates our commitment to your satisfaction.
  
  Best regards,
  Customer care team

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling multiple times daily from different numbers!!!

  Business Response

  Date: 01/31/2025

  Dear *******,

  We apologize for any frustration caused by our contact attempts. Our records show we never exceeded three calls per day or ten per week, following all required regulations.
  As we haven't spoken directly or received a prior request to stop calling, we've now added your number to our Do Not Call list and will cease contact.
  To discuss this further or receive a special offer, please email us at ********************************************************.
  We appreciate your feedback and hope this addresses your concerns.
  
  Best regards, 
  Skinnyrx ************* team