Complaints
This profile includes complaints for Solid Solutions 24/7, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint for Violations of FDCPA, GLBA, and Unauthorized Repossession I am writing to express my outrage and dispute the unauthorized repossession of my vehicle on August 22, 2024, by and Solid Solution 24/7 is the repossession agent on behalf of **********************************. This repossession was done without my knowledge, consent, or prior notice, violating my rights under the Fair Debt Collection Practices Act (FDCPA), the *****-*****-****** Act (GLBA), and Callifornia state-specific laws.*Violations:*1. *Unauthorized Repossession:* The repossession was done without my permission or prior notice, violating my rights as a consumer.2. *FDCPA Violations:* - Failure to provide notice of repossession (15 USC 1692g) - Failure to obtain my consent for contact (15 USC 1692c) - Harassment and abuse (15 USC 1692d)3. *GLBA Violations:* - Unauthorized disclosure of personal information (15 USC *********) - Violation of my right to privacy - California Consumer Privacy Act (CCPA) (Civ. Code 1798.100-1798.199): Regulates the collection, use, and disclosure of personal information Violated my right to privacy.
Business Response
Date: 09/20/2024
We did not repossess your car you have the wrong company!!!!!!!!!!!Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was repossessed. When I went to retrieve my belongings, 3 grand in cash wasissing along with my wallet. My wallet had my id in it. So I had to go to DMV and reschedule. They did this to make it harder for me to retrieve my things and find out that all the cash was gone. I needed the cash to pay what I owed and get my car back. I had the money in a yellow hat in my driver's side door. They gave me back the hat, and of course it was empty. Had to get all new cards and id. Couldn't even cash my work check to get the car out. Nightmare. The guy who did the inventory should be charged.Business Response
Date: 09/20/2024
******** ******* : We had advised you to contact the ********************** about your missing property since you have an ongoing investigation with them. We did not remove any property from your vehicle and there was no money in the car at the time of the repossession.
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was repossessed by this horrible company. My wife and I went later that day to pick up our vehicle. As we were waiting for our car to be brought out of the lot someone on the opposite side of the fence where the vehicles are kept, crashed into something with what sounded like a forklift. Then yelled Fk! Moments later my wifes vehicle was brought to the gate and there were scratches down the passenger side towards the rear where there was no previous damage. The girl at the lot who was releasing the vehicle said we would be sent a claim form, she took pictures of the damage and said they would review the video to see what caused the damage. We never received any further information. I completed the affidavit which was sent to me via a request I made by finally tracking someone down at this company. I completed, notorized it and included pictures of the damage. After patiently waiting and the given timeline on the documents had elapsed, I reached out once again to the generic email inbox of this place. Within minures I received a response from a ******************* claiming to be an operations manager and that he was denying my claim. He stated that the damage was preexisting, which Is not true and that my claim was filed 91 days after, again not true. After asking to see the pictures indicating the preexisting damage and contact info for his supervisor he refused to return any correspondence of mine. His email only indicates a fax number and no phone number, when the phone number I found online for this business is called, it rings once goes to silence and then disconnects. Not only was damage done to my wifes vehicle, this same company repossessed my vehicle in August 2023,, many items were stolen from my vehicle while in their possession as well. This company needs to be shut down! Each time it cost my wife and I $180 each just to get what possessions werent stolen by this shady operation!Business Response
Date: 02/01/2024
This vehicle was repossessed on 10/21/2023 and towed back to our lot. The customer is claiming that we did damage to the passenger side rear quarter panel, but the damage was already there. Our intake pictures show the damage as well as our condition report. The customer husband sent a complaint that I received this week. I immediatly looked into the account and saw that the same damage he is claiming, on the pictures we took of the intake of this unit. I denied his claim due to the damage being there before the repossession.Customer Answer
Date: 02/01/2024
I am rejecting this response because:this information is incorrect, the vehicle was repossessed and then picked up from the storage lot on the same day 10/31/2023. If there was any damage done it was not preexisting. I have asked to see the pictures and was not given access to the information, I am the co owner of this vehicle although my wife ******* is the primary owner. Legally I should be able to request any and all information. Photos, and to have the contact information of a supervisor. Since my emails were unreesponded to. The fact that the company managing the repossession of my vehicle, transporting, storage and release, cant get their dates correct leads to lack of credibility on their part regarding the supposed pictures of the preexisting damage. Furthermore, the lady at the lot where the vehicle was picked up only a few hours later the same day it was repossessed stated that the damage was done in their possession as I had indicated in my affidavit and at the yard at the time of the walk around prior to being released. Justifies my rightful request to have the damage done by this company due to the negligence of one of their employees during a step of their process. This company has so many negative reviews which speak to the character of what kind of fly by night operation they run, even included in poor reviews are some by employees who left because their own conscience couldnt be turned by this business and the shady operations they run.Business Response
Date: 04/02/2024
This unit was repossessed on 10/31/2024 at 3:24 AM. The unit was towed back to our lot with a wheel lift tow truck. The agent completed the condition report of the unit and picture were taken of the entire unit. The damage that the customer is claiming was already there at the time of the repossession and are showing on our pictures. Due to the damage already existing, we denied the customer's claim. This is the second car that we have repossessed from this customer. We advised the customer to contact his finance company and file a complaint with them. We have not received a complaint from their finance company as of today.Customer Answer
Date: 04/02/2024
I am rejecting this response because: this company has yet to provide any photographic proof of the damage. The damage occurred on 10/31 at the lot where I retrieved the car hours later after it was repossessed. ************ has incorrectly provided the information of when the vehicle was initially repossessed. I had no vehicle repossessed on 10/21 as initially indicated in their response to my complaint. I followed the steps in obtaining and filing the affidavit provided which was obtained by steps given to my wife and I at the lot at time of pick up. As I awaited on the vehicle to be retrieved the damage occurred on the other side of the fence where the lady who released the vehicle to me acknowledged the damage had just occurred and was the one who provided the process for filing the claim and affidavit information. She also said they had the collision which caused the damage on video. At no time was there any mention of going thorough my finance company till the response to my complaint. Why should I need to do that when there is a damage claim process in place? Which I have followed. At no time has this company produced either the photos, nor the video from the yard, and should not be taken at their word alone, their word alone would not hold up in a court of law. Which very well my become my path to resolution regarding this matter. Someone sitting on the other end of **********, well away from the lot where my vehicle was taken to and damaged is writing responses to my complaint and cannot speak to something theyre were not a party too, nor done their part to produce any proof of substance in regards to this matter.
Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to pick up my car it has a lot of scratches, the paint is so bad, they broke my two cover plates, and they are so rude people,Horrible people they didnt give me any solutions for the problemBusiness Response
Date: 08/22/2023
******,
On 2-01-23 you picked up your car from our ********** Lot, during the process you examined your car and signed a condition report as to the condition of the vehicle. When your car was repossessed, there were several pictures taken of your vehicle inside and out. In the pictures we have there were several scratches throughout, your license plate frames were intact and those also had some minor scratches but were not broken.
On 2-1-23
**** our office admin received a call from you at about 1:35pm you were very angry and shouting about damages to your car. **** advised you that he would try to help you and you started cursing at him. **** advised that he send you a claim form, and you again started cursing at him and then hung up. **** attempted to send you a claim form and you refused it by hanging up on him.
I have attached the signed condition report you signed.
Thank you
*********************
Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was repossessing November 8th of 2022 and I received my vehicle back 20 days after the repo date and which my car was damaged my bumper was ripped off there's parts missing from my car under the hood there's missing from the fuse box I filed a claim and no one has called me contacted me nothing and now my vehicle is leaking and it's like it's pointlessBusiness Response
Date: 08/22/2023
After review our company files , we do not have any cars repossessed for a ***************************
Are your sure you have the right company? Are you the registered owner of the vehicle?
Please provide description of your vehicle with the last 8 numbers of your vin.
Initial Complaint
Date:12/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was repossessed on 12/20/2022. I have made several attempts to contact this company about my vehicle and they never answer the phone. I ended up having to schedule an appointment online to get my personal property from the vehicle. When I arrived at my appointment, I was asked to pay $75 to get my personal property. At no time was I advised that this fee was to be paid to get my personal property. When I told to rude lady that I was working with an attorney for a lemon law buy back for this vehicle she refused to help me and threw me off the yard. Per ********** Vehicle code 22851(b) it says: No lien shall attach to any personal property in or on the vehicle. The personal property in or on the vehicle shall be given to the current registered owner or the owners authorized agent upon demand and without charge during normal business hours. Notwithstanding any other provision of law, normal business hours are Monday to Friday, inclusive, from 8 a.m. to 5 p.m., inclusive, except state holidays. A gate fee may be charged for returning property after normal business hours, weekends, and state holidays. I was there at my schedule appointment during business hours. I should have not been refused to get MY PERSONAL PROPERTY!Business Response
Date: 08/22/2023
I see that you did make an appointment for 12-22-22 at 3pm to pick up your property. Per the contracted rate with your finance company yes there was a $75 fee to pick up your property. These fees should have been explained to you by your finance company and we have no control over that.
We are not a *************** ********** vehicle code ***** B does not apply here because we are a ********************* The law for repossessions and personal property falls under Business and Professions Code 7507.09
I see that your property was returned to you on 2/07/23
Initial Complaint
Date:06/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid to have my car released to me & when it was received the bumper and lights were hanging, the grill was removed, filed a claim in JANUARY and have not heard from anyone. IT IS NOW JULY. I WOULD LOVE A RESOLUTION.Business Response
Date: 06/30/2022
I do not have anyone in our systme with that name. Can you please provide the correct name or the vin# for the car so I can look at the account?
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