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Business Profile

Searchers of Records

Public-Records-Now.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the online request to have my personal information removed from their website but even though I have filled the form out correctly multiple times, I keep getting an error message "There was a problem with the opt-out form." Yeah, right. There's no problem. They just don't want to remove my information. This needs to be fixed!

  • Initial Complaint

    Date:01/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 30th, 2022, I have discovered using security software my personal information was being used by PublicRecordsNOW (***********************************). This company has made my personal information as well as information directly linked to me available for purchase as specifically(note item_id) accessible by two URL provided below:***********************************/order/name/item_id=***************************************-0K&fn=Ryan&mn=C&ln=***** ***********************************/order/name/?item_id=***************************************-1K&fn=*******=C&ln=***** Please note, PublicRecordNOW ask for the individuals username to have profile removed from the website, but this requires the consumer purchasing a profile in order to do so.Furthermore, PublicRecordsNOW entices users to opt out by 'confirming their email' and as well as provide phone numbers. This practice borderlines on the lines of digital extortion where consumers must decide between the 'lesser of two evils' and further creates increase risk for consumers in terms of heightened chance of identity theft as preliminary information needed by malignant actors are now simply 'shopped' for. PublicRecordsNOW - a company that collects personal data from other sites that sells your information has provided a way for consumers to have their personal data remove that only further increases the collection of your personal information. I am requesting to have my information removed from the site without having to provide my personal information to do so. Note - a more readable pdf has been included.

  • Initial Complaint

    Date:12/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in the process of opting out of various data collection agencies. Public Records Now, in conjunction with Private Eye, make this process VERY difficult. They build multiple profiles for an individual and share an opt-out function where after multiple attempts, they lock you out. But there are multiple profiles. I literally cannot opt my info out of these companies, and it feels like a violation, so I'm escalating. If you need more info please let me know, and I'll assist to the best of my ability. Thank you.

Public-Records-Now.com is NOT a BBB Accredited Business.

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