Reviews

Review Details

• Review fromGeorge W

  Date: 11/28/2023

  1 star
  If you want to wait in line for 1 + hours every time go here! If you want to overpay for your guns, ammo, and accessories, go here! If you want to shop at a place where your patronage is not valued, go here! My experience at River City Gun Exchanged will be summarized by the 3 major issues:1. Long lines and wait times: I came in on a Wednesday evening knowing exactly which firearm I wanted to look at. They have you pick a number upon entering and wait until you are called. My wait was 1 hour before I was called up. Same thing when I picked my firearm up on a Saturday, 1 + hour wait. There are tons of people just waiting around in a small claustrophobic store.2. Half way through the 10 day background check, I noticed the same firearm for $100 less on their website. On pick up day I mentioned this to the clerk and asked if I could get an adjustment. He blatantly disregarded me and proceeded to retrieve the gun from the back of the store. When he came out , I showed him a photo of the ad and he told me there was nothing they could do. I asked if I could cancel the transaction and be re-rung for the same gun and they said there would be a restocking fee to do this. Mind you, I didn't even take the gun home yet. He brought over the manager who made up some BS story of how the background check would also need to be canceled on top of their restocking fee, even if I repurchased the same gun with the discount. A simple adjustment would have been easy for them to do.3. Their prices are high , even for a brick and mortar store. This goes for guns, ammo, and accessories. Best to purchase all of the above from online and have them shipped to your local FFL . Save yourself money and time.Long story short, I will never set foot in this establishment again. The clerk and manager were condescending and rude. Of all my years dealing with firearms salespersons, this place was the absolute worst.