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Business Profile

Vocational Schools

Carrington College

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Carrington College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carrington College has 36 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started a program here, was not made aware of how disbursement of payments were completed by them. Took out an extra loan to help me during the process off getting my education and they decided to dictate how I received those funds. Contacting their financial department many times without any resolution and then communication stopped completely. Very unprofessional, and Im left in the dark regarding what ever happened with the money.

      Business Response

      Date: 06/09/2022

      Based on the review, Carrington College is unable to substantiate that ************** was not provided information on how his Federal Student Loans would be disbursed and applied to his student account with



      Carrington College. It was also determined that Carrington College is in the process of providing ************** with a written summary of his student account at Carrington College, including the status of all Federal Student Loans.  

      Customer Answer

      Date: 06/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    Carrington College is BBB Accredited.

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