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Do It Yourself Hobbies, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted Doityourself hobbies via email 11/23/23 to verify they had 2 of each item (4 items total) I wanted to order in stock. Order summary HPI ***** Sway Bar Set Nitro MT2 Truck 2 $50.00 HPI ***** - COMPETITION ALUMINUM THREADED SHOCK SET (46-56/2pcs) 2 $75.98 Subtotal $125.98 Shipping $20.00 Taxes $0.00 Total $****** USD Received reply 11/24/23 "yes we have them". I sent a follow up email 11/28/23 to let them know I had placed an order and asked for confirmation that these were new unused parts. Reply on 11/28/23 was: "They are new items we found Part# ***** It will be sent at the end of the day.Part# ***** my guy will be back next week I will have him pull that one for you. If we are out of it we will refund the funds for that part back."I replied on 11/29/23 asking for them to cancel/refund the #***** parts and just ship the 2 #***** parts. They responded back on 11/29/23 saying "No problem" .I received my order on 12/07/23 to find only one item was sent out of the two I ordered. I was never told they did not have two of the #***** items I asked him to send. I have as of 12/14/23 still not recieved any refund for the 3 items i ordered that were not shipped or supposed to be cancelled/refunded. Charged ****** but only recieved One $25.00 part $20 shipping for $45.00 total. Called and sent email on 12/07/23 asking for explination of missing part since I was told parts were in stock and asked for the $100.98 difference to be refunded back to my credit card. They have not replied to any phone calls or emails after 12/01/23. Have filed a fraud complaint with my credit card company trying to get my refund back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.