ComplaintsforHyundai of San Bruno

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had service performed at this location. Standard oil change maintenance. The technician took my information and when the car was ready, presented me with a bill.I informed him this was covered by my plan which I purchased. He told me, oh, don't worry, the company will see you have a plan and credit it back to your account. This was obviously strange and I have never paid for a single oil change ever. This service took place on March 17th 2023.I have yet to receive reimbursement. It seems no one at this location is accountable.I have had contact or attempted to contact this dealership and the service manager many times leaving voicemails, documentation, phone, emails, more documentation, chat messages, stopping at the dealership and no resolution with very very infrequent follow up and action on their part :3/21/23. 3/24/23 x 3, 3/25/23, 4/7/2023, 4/8/23, 6/4/23. 6/5/23, 6/6/23 x 2 I would greatly like your assistance to get this issue resolved. We paid a bill for: $163/06, it was covered by the plan and they are in debt to me.It's as simple as that.I have contemporaneous notes of every conversation and action taken on this issue.I have names, times, dates and what was said... including this example:"04-08-23 3:30PM Spoke with the service manager Ackd that there have been a lot of problems with the phone system and overloaded with work He's new and is organizing staff including receptionist and secretary etc.Training staff that have come from ****** *************************

  Business response

  06/07/2023

  Hello, 

  We will forward this to our General Manager ******. He will definitely resolve this concern for you. This is not how we treat our guests and this is not what we expect from our staff. 

  I apologize for your experience rest assured this will be resolved and we will turn your experience around. 

   

  Customer response

  06/12/2023

   
  Complaint: 20153450
  
  I am rejecting this response because: I received a phone call from the Service Manager the same day as the BBB reached out to the business, During that call, it was explained to me that initially, this was given to another person for action (but hadn't) and not to worry about it. This does not explain why none of my many other efforts over months to contact the business by various means went unanswered. I was provided the same assurances this time, that it was given to accounting for resolution, etc. I have yet to receive any subsequent contact, any follow-up or return of any funds due.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/02/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed contract for the vehicle they let me drive off home and said that the deal was done on 02/13/2023 .Then the following month on 03/13/2023 ******************************* Finance Manager request for utilities bill when i told him at signing of contract that i had no utilities bill because i live with a family member i provided mail with address on it and they said that wasn't acceptable and they called me multiples times threatening to ruin my credit or worse take the vehicle . Now they are requesting that i go back to the dealer ship and sign another contract. All this is causing me major anxiety because i suffer from anxiety as it is. I have requested multiple times for them to give me banks information so i could talk to them but they never did. I believe they are try to do a yo-yo auto deal scam as i've seen online where they make you sign another contract months later by threatening you to later make you pay a higher APR % or worse.Hyundai Of San Bruno Used Vehicle : 2011 Hyundai Elantra Vin# ***************** odometer ***** Amount financed $10,457.50 Apr 7.49%Date of transaction 02/13/2023 Deal# ****** Cust# ****** Stock#*********

  Business response

  04/13/2023

  Hello *************************,

  We understand your concerns. Customer satisfaction is extremely important to me and my staff. I would like to make this right for you. Please contact me directly via email at ************************ I am happy to assist in turning your experience around. 

  Thank you, 

  Moose Pohyar

  General Sales Manager

  Hyundai of San Bruno

  Customer response

  04/16/2023

   
  Complaint: 19886948
  
  I am rejecting this response because: I have contacted the dealership multiples times and never get a call back also my aunt has called and left voicemail for call back and no call back.I have emailed ******************************* finance manager multiple times no response I'm not being taken seriously and I have a very busy and stressful schedule and this is very inconvenient .I don't know why the delay of this is but if its not corrected in a timely manner I would prefer a refund as I had emailed the finance manager suggesting I could take the car back.

  
  Sincerely,
  
  ********************* *******

  Business response

  04/19/2023

  Hello ******, 

  This is Moose. I believe we are communicating through email. What is the best day and time for you to come visit my store and meet with me? 

  Moose

  ************

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩