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Business Profile

Discount Stores

Walmart

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.09

Average of 1,085 Customer Reviews

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Review Details

  • Misti S

    Date: 04/14/2025

    If I could leave negative stars, I would.I ordered two $200 ************ eGift cards from Walmart.com, and weeks later, they are still stuck in processing purgatory. Spoiler alert: I already got my money back because the payment processor canceled the order on their end LAST WEEK. It is now April 14th and Walmart is still clutching this phantom order like its the last lifeboat on the Titanic.Ive contacted customer service more times than Ive blinked this weekwere talking upwards of 60 different agents, including managers, supervisors, and people who probably lied about their job titles. Every single one gave me a different fairytale timeframe: 48 hours, then another 48 hours, then five days, then surprise! another 48. Not a single one of those deadlines was honored. Not one.They blamed multiple issues, almost all of which were flat-out lies, except maybe the one where they admitted this is a known issue with these cards. So let me get this straight: they know its broken and are still selling it like everythings fine? Cool cool cool.Oh, and just to sprinkle a little extra insult on the injury: when I was finally pushed past my limit and agreed to cancel the orderafter being offered that option repeatedlyI was told they actually couldnt cancel it. Amazing. Love that for me. And for the cherry on this customer service sundae? I was threatened with having my Walmart.com account deleted just for being (rightfully!) upset.This was an absolute disaster from start to finish. Zero accountability. Zero competence. Zero stars. ***** purchasing any eGift cards from Walmart.com unless you enjoy rage, regret, and being gaslit by an entire call center.

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